Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8803 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing honeymoon

    Reviewed by breanar401() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 5 nights for our honeymoon and I was so happy with the resort our travel agent picked for us. This resort was absolutely amazing. We stayed in the PC. There was a cute banner on the door about our honeymoon and given breakfast in bed one day- including champagne. The staff was super friendly- as you walk around, you’re greeted by EVERY STAFF member (never would happen in Jersey where we’re from). However, I wish there were a couple more restaurants (especially with the Asian location being closed). Or even have all restaurants open daily. We loved the World Cafe Buffet- it gave such a range of dishes. I wish there were more authentic Jamaican dishes (such as curry chicken, curry goat, brown stewed chicken) at the Jamaican restaurant. The Italian spot was absolutely amazing though. The omelette station at the World Cafe was great and the woman making the omelettes (with the apron that says “OMELETTES” was super friendly. I’ll never understand how she recognized people and remembered their orders from the day prior. Alvin, Omar and Marlaind at the swim up bar was absolutely amazing. They were so friendly, entertaining, and great bartenders. Now let’s talk about Matthew. EVERY RESORT NEEDS A WORKER LIKE MATTHEW!! Day 1 of our stay he asked our name and never forgot it. We would be walking through the hotel dazed out in our own world and we’d hear him scream “ROSADO!! My people!!!!”, even when we were in the water. He’s soo friendly and always makes sure the guests are good. As we walked to the transportation to leave- we got to see how he was with other guests too. This man knew almost everyone guests’ name and made sure they were okay. His service is amazing and he needs a raise. The one downside was the limited hours for the mini-bar (0700-1000). I wish we could order drinks (soft drinks, juice and water) for more time than only those 3 hours (especially since that’s during the breakfast time). I wish there was more availability for the romantic dinner because I believe everyone needs to experience it honestly. It was absolutely beautiful and we loved it. The setting was perfect, the food was great and our waiter was absolutely AMAZING (I apologize I forgot his name but I know it started with a “J”). In regards to COVID, I believe this resort is handling precautions great. Before entering any restaurant- we sanitized our hands. The tables were sanitized in front of us to see. The menus were contact less and on our phones. The safe box for any orders (room service, mini bar, or even extra towels) was amazing. The COVID testing on site was great. Super fast and results within a day. Overall, we LOVED our stay. The location of our room was perfect. Food was great. Staff members were soo nice. We would DEFINITELY recommend this resort.

    LOCATION, LOCATION, LOCATION!!

    Reviewed by Lu S(Stillwater, Minnesota) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had some housekeeping issues at first, that were handled in a somewhat timely manner. It was disappointing to pay to upgrade to the Preferred Club because they were not serving the Continental breakfast or the normal lunch & dinner appetizers in the lounge and the 'premium spirits' were no 'premium' than the inventory other bars had. Also, room service arrived in Styrofoam containers with tiny plastic forks. I mean seriously, they could wrap a plate in plastic just as easily as a Styrofoam container! I started asking for real silverware as I couldn't cut my steak with a tiny knife! Why room service from 7 am to 10 pm only?! Ridiculous. The excuse was covid which is very weak now. We stayed at an AMResort in Mexico last month and they had real plates, etc., for room service and the PC Lounge was fully stocked with breakfast & appetizer offerings. The Secrets Wild Orchid is the best as far as location and views! The beaches were amazing especially the one in front of the Preferred Club building! Snorkeling equipment & Kayaks & an actual snorkel swim with a guide are all included too. The food in the French restaurant as well as the Italian was fit for foodies! And, the Jerk Chicken cart that's usually around for lunch and dinner was the very BEST!! I want to recognize Matthew at the PC Bellman as the friendliest, nicest, best guy around as well as Kerry Ann our beach Server, and Keneve, one of the Managers for solving the few issues we experienced. We will definitely return to Secrets Wild Orchid!! Enjoy!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-3

    Excellent

    Reviewed by jessicahB1093WU(Mesa, Arizona) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip was great. We enjoyed the Preferred club. Matthew went out of his way to greet us daily and help anyway he could. Carrie Ann always made sure we had drinks at the beach. So Wayne was a friendly bartender. We met many friendly people, good food. The best restaurant was Boudreaux. Would recommend highly.

    Best resort I’ve been on

    Reviewed by michaelr40121() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best resort I’ve been on. Everybody is so friendly. Made friends with everybody. The bellboy, Matthew he’s very friendly and I love that man. Everybody is very helpful. One this is wish buffet was open for dinner and have drinks from room service available throughout the day.

    The Wild Orchid

    Reviewed by wendy_silver() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My fiance and I traveled to the secrets wild orchid for our first vactaion since the pandemic. We got through the airport with no hassle. Well got picked up at the airport by Top Choice Jamaica Tours, excellent service paired with cold beers. Could not recommend them enough. We arrived before the resort check-in time, so the front desk allowed us to leave our luggage with them while we went to tour the resort. Firstly the resort is beautiful and very well kept. Modern decor and Covid sanitization all over. When we finally went to our room, it was clean, had fresh linen and towels, great shower and hot water. The food at the resort was a hit or miss on some days, but mostly very enjoyable. The pool and beach were our favorite spots everyday. Plenty of sun loungers. The drink options were all spot on at the bar. Pro tip- ask for a bob Marley drink. We did a few excursions one to the Negril 7 mile and ricks Cafe and the Dunns river falls, both were very fun and a great way to spend some time seeing the country. We tried the local jerk and it was so good, highly recommend if you have an opportunity to tour off the resort. Overall we had a great trip and look forward to return.