Sandals Royal Caribbean Resort and Private Island

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7132 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic Time - Very Relaxing!

    Reviewed by 951joshuam(Richmond, Virginia) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a FANTASTIC trip to Sandals Royal Caribbean (SRC)! We had a Royal Beachfront One-Bedroom Butler Suite (RS) room, on the second floor. It overlooked the hammock area. It was great! The room was a little dated, but still very nice. Our butlers, Akine and Shana-Kay really made our trip special! It was for our 15th wedding anniversary, and they were fantastic throughout! Always available and happy to help with anything we needed - I would absolutely hope to have them as a butler team again in the future! As far as the resort, we stayed on the beach under one of the huts most of the time. The beach area is small but nice. It is located on a reef so there are no waves crashing right on the shore, which makes it very peaceful! The water is nice and clear! The restaurants were great and the service always top-notch! The staff throughout the resort was ALWAYS friendly and happy to help with anything you might need! Will definitely be coming back to SRC in the future!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Don't Waste your money ! Over priced and not worth it !

    Reviewed by G1570WKchrisd() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and I have been to Sandals many times and was married at the Antigua location (Fantastic location BTW). This was the first time at this location and was extremely disappointing. I wouldn't waste your money. If they charged half of what we paid, then I wouldn't even complain. The fact is, Sandals charges a lot of money and claims to have 5-Star awards (its posted everywhere). If that is the case, then stand behind the 5-Stars and the HUGE amount you charge. The property should be run to back up the 5-Stars. If I wanted RIU-Type service, we would have stayed at one of their properties. Their much cheaper and you know what to expect. Here are the main issues in our opinion: - The Beach is very tiny and cant imagine if the property was full. It was almost impossible to get a chair. I shouldn't have to wake up at 7am to rush down to the beach to reserve a chair when I pay $3K for 3 nights. My wife and I just rented the private cabana's for 150 a day so we could sit somewhere. We go to places like this for the BEACH and it was very disappointing. - FOOD Sucks - the only thing that was edible was the Jerk Chicken and pizza. Thank god we were only there for 3 days. We tried the Italian (awful), French (we sent back-awful) and Thai (OK) Remember 5 - Stars and expensive to go there!!! Every time we ordered room service, it took over an hour and was always cold. We had a hamburger one time and the outside was hard. The eggs were wet, runny and cold. We could also never get room service to answer and had to rely on the Concierge service.***there is nothing Gourmet about any of the food we had. Maybe if you compare to a cruise ship. - Service was sub-par. Half the staff there doesn't even seem to enjoy their job. In fact got attitude from a lot of the staff. We had access to the Concierge service based on the room we booked. They were very nice during check but every time I called, they seemed annoyed. - The vendors on the kayaks are annoying and relentless - not very relaxing - We had a nice room w/ great view - The chairs they gave you on the balcony were terrible. Small and unconformable. You would expect some nice lounge chairs for what you pay - The Drinks were awful - nobody can make a real drink there. Some of the frozen drinks and the beer was ok. Again, 5-Star and expensive. We expected a lot more for what we paid. Some positive: - The Thai restaurant on their Island was nice. Food was better and we actually got to finish a meal - still not 5 Star - We got a couples massage they were very good - those were 5- Star (highlight of trip) - The room was nice - decent bed and the room stayed cool - The location of the room we had offered nice views - BMW pick up service to/from airport - worth it Were not sure what has happened to Sandals but their service has been declining. They shouldn't claim to be a 5 Star Luxury resort and charge what they do. This was the 2nd bad experience we have had and have no intention of every going back. There are plenty of other places to spend the money they charge and receive a lot more in return. Buyer beware !

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Service

    Service-2

    Pandemic Honeymoon

    Reviewed by HaleyBensonKing(Columbus, Mississippi) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I got married in April during the pandemic lockdown. Because of this, we were never able to take our honeymoon. We finally did in November and we were so happy we chose Sandals! From the moment we arrived we were greeted and our bags whisked off. We arrived at the resort and were offered cool fresh towels and a drink. Once we checked into our room, our butler Nicole gave us a wonderful tour and scheduled our dinners and excursions for us! When we woke up the next morning I almost had to pinch myself because we were in paradise! Jack (our other butler) set us up chairs on the private island. We spent our days relaxing and exploring the beautiful resort and had WAY too much fabulous food, as well as drinks. We loved all of our nightly entertainment. Crazy Warren and Crystal Champagne kept us engaged and participating. Even checking out was a breeze! Overall, we had the most relaxing escape from reality during a difficult year! 10/10 would recommend this resort for anyone looking to relax and unwind!

    Amazing 1st Trip!

    Reviewed by BrandyChase() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We cannot wait to come back to SRC, the staff was amazing. We absolutely loved Warren, Nicholas and Steve. They made this a trip to remember. And the wedding staff we awesome at handling the details of our renewal!

    A relaxing trip and easy to get to

    Reviewed by larrynjohns(Medina, Ohio) on Nov 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I rarely take time to provide written feedback on products or services, but my wife and I were so pleased with our Sandals vacation that I wanted to take an opportunity to describe our experiences. We stayed in an overwater bungalow, room 9009, at Sandals Royal Caribbean in Jamaica from November 5 to November 10. We were especially impressed with our two butlers: Jazelle and Charles. They went above and beyond to make our stay at Sandals an exceptional experience. For example, my wife mentioned that she like sushi and that evening there was a plate of fresh sushi in our refrigerator. When we picked out our favorite beach chairs, Jazelle or Charles automatically reserved them for us every day after that. They were friendly, punctual, and professional. We enjoyed our stay at Sandals so much that we booked two more Sandals vacations before we left. As a business owner, I observe what other businesses do to delight their customers. I can see that Sandals takes great care to set high standards and makes sure the Sandals brand is consistent at all the properties. When my wife and I chatted with other couples at the pool or bar, we learned that every couple had been to Sandals before. In fact, some had been to many of the Sandals locations. One of the couples said that this was their sixth visit to Sandals Royal Caribbean. All the guests were huge fans of Sandals!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5