Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 516 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    50th Birthday with a surprise

    Reviewed by TNielsenMD(Burlington, Vermont) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My daughter and I chose Zoetry Montego Bay for my 50th birthday after previously staying at Zoetry Punta Cana and hoped for an equally relaxing resort stay. Our expectations were met and the disappointments were conditions we knew from reviews. This is a calm, quiet, wellness environment with excellent personable service. The joy of meeting new people, conversations and relaxing. Our visit was made extra special by my sisters arrival. The most positive aspect of our stay was the wonderful staff that insured we were enjoying ourselves. We felt like we were with friends. Nicholas was informative and attentive and insured we not only enjoyed the resort, but helped set up the perfect excursion to Breathless and an over the top restaurant reservation at Altitude. He accommodated any request and clarified any question without being intrusive. Professional and personable. He also had our room beautifully decorated with a "Doctor Bird" and Birthday Banner. Additionally, his football skills are not to be messed with :-) Thank you Nicholas for such a wonderful time. Tajay checked on us when Nicholas was off and he too was professional and personable. The yoga themed birthday surprise was lovely. On the fitness side I was impressed by Rolando with his yoga class and engagement..yes I tried pool aerobic and was glad I did. He instructed beginner and advanced modifications and welcomed all levels. We were challenged but not intimidated. We found the fitness instructors superior to our stay in the Dominican. The actual gym is small and the outdoor area limited..but my daughter was able to do her College workout each am without difficulty. Steve on the waterfront was professional and personable. He took us on an informative and fabulous Hobie Cat cruise and was so informative answering many questions about Jamaica in general. He and his staff also tended to my daughter after a knee abrasion with professionalism and kindness. Klaron also assisted our daughter and made our pool area just right each morning after Yoga and breakfast. There were always chairs available and the beach always groomed and clean. We always felt safe and the security patrolled with a smile. Adrianna keep our cocktails coming and cold...with humor and fun. Christines Latte each am were perfect..as were her fruited waters. The resort was clean, safe, calm and we never felt rushed, crowded or that we were a bother. The food was excellent, fresh and we learned about local cuisine and culture. The cons we knew and noticed were - smaller restaurant choice. We were disappointed Canoa was not open for dinner during our stay. You can hear traffic especially in the back rooms. The airplanes were present but not a bother to us. The pool is smaller - but not crowded and we liked chatting with people there. The fitness times and snorkeling conflicted...could not do both in one day. Our ocean view swim out was perfect! However the other set does view the pool more then the ocean. To summarize the resort was exactly what we expected. Clean, cozy, warm, safe, comfortable with great food, service and kindness. We enjoyed ourselves fully.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Quiet relaxing trip

    Reviewed by Resort49675848386(Chico, California) on Apr 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    So, with these reviews, I always think it is important to consider what kind of traveler is writing them, and in turn what the readers expectations are when they are traveling. That being said, my wife and I are 52, active, non-smokers, have been married less than a year, and have visited multiple UVC resorts in Mexico, this being a first visit to Jamaica and a first at a Zoetry however. First off, I requested the Club MoBay meet and greet bundle service from the front desk prior to arrival at the airport. Someone was there with a sign with our names on and personally escorted us through customs, into their private lounge, and then to our hotel transfer. A nice little perk if you take the time to request it. A short, no more than 10 minute ride to the property. If you want a small, well kept, quiet property, where you can just relax, have a few drinks, and eat some okay food, then this may be the place for you. All of the staff was very nice and accommodating to all our needs, with Daniel in the Polo Restaurant and Lounge really hustling to serve food and pour drinks while engaging in friendly, lively conversation. The room we were assigned was very nice, and very quiet! However, I had booked a Junior Suite King Ocean View room, and the only view of the ocean was if you leaned out over the balcony railing facing the Blue Mahoe restaurant and looked to the left. Not quite as advertised, and a little disappointing, but hey, I'm in Jamaica and on vacation right? I am not a food critic by trade, so take this for what it is worth. Being that we were at a Zoetry, supposedly UVC's top end properties, I guess I was expecting a little more food wise. Restaurant options are very limited, but overall the food was good, but not amazing, and selections are somewhat limited. I did try the braised goat, and the oxtail specials on two of the five nights we were there. Tasty and different. We ate at Jerky Joes "Jerk Shack" on the property for lunch a couple of days, and enjoyed some traditional Jamaican jerk style food on the beach. Gotta love a menu that is "chug, cluck, oink." If you are looking for a party resort, this is not it. If you have kids of any age, this is not the place for you or them either. The entertainment was good, but consisted of only a piano bar singer in the Polo Restaurant & Lounge, and a small band one evening at the Blue Mahoe Restaurant & Bar. I can take or leave the nightlife, so this worked out just fine.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Absolutely wonderful vacation!!!

    Reviewed by roseanno347() on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just got home last night so sad to leave. From the time we got there to check in we felt at home. Check in was easy Arleen was AMAZING!!!! Our butler Tajay from showing us around to decorating our room for my birthday and our Anniversary he was so personable. Fabian checked on us at the beach and made sure we had loungers along with the wonderful Winston who cleaned the beach and got chairs ready got towels and even put flowers on each lounger. All the wait staff were great always smiling always greeted you each morning or whenever they saw you. Barbara at the bar was so sweet!! Of course can’t forget Magic Mike and Shanique (probably speeded that wrong) amazing massages so relaxing! The property is small if you come here to relax this is definitely the place to go if you are looking to party not the place. Food was great. Thank you for everything!!!

    Wonderful Vacation

    Reviewed by Paradise45898051960(Stroudsburg, Pennsylvania) on Apr 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 4 nights at the Resort and I must say we had a wonderful time. Stayed at other resorts and I think this one was the best for couples getaway. Staff was wonderful and friendly. Food was great and atmosphere was just what we wanted on this trip. Thanks to a few staff members at the resort. Michelle, Arleen, Rushelle, Tajay and Fabian. You folkes were awesome.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful place to relax

    Reviewed by Jesse L(Etna, Maine) on Apr 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The place was beautiful and very relaxing but lacked in night entertainment and not many food options. Nothing to do after the live instrumental music was played during dinner. Cable and internet was even out one night. I am a semi picky eater and I didn't have many options for food. One night was seafood which I don't eat. The next night I had read was Italian so I was super excited, but it turned out to be international ie duck, goat, seafood. Gross. Even the pizza was not that good. No variety in the breakfast menu. We did get to just relax and enjoy the beautiful scenery and weather. Just know what you are getting into. Close to the airport so you hear every flight take off and land. Majority of the staff was super friendly and helpful. There were a few that were a lot less motivated in helping you, but never rude or mean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

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