Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 637 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    What a great place for relaxing

    Reviewed by Lorna B() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From check in to check out we were more than happy with the service,food, our room and the friendliness of all the staff. Starting with Tanaka who started our day always with a smile and cheerful hello at breakfast, to Amelia who served us breakfast every day of our stay always smiling and courteous. Nadine made sure our room was clean and well stocked with towels and toiletries. Dario stocked the mini bar remembering to make sure we had lots of coke, water and of course fantastic Jamaican coffee. The beach isn’t the greatest for swimming but this seems to be the way things are in Montego Bay resorts we’ve been to. The only drawback we noticed is that there are only 2 restaurants but this is because the resort itself is very small. Definitely not for children but great for adults who want to relax and enjoy great service and of course warm weather. Would definitely go back.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Dirty Beach but great staff

    Reviewed by tiatran83(South Windsor, Connecticut) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Arrival at the resort was smooth and upon entering the gates we were completely ready to unwind and enjoy. We were showed the beach area that we figured had to be a mistake. ( I am sure that you are aware but please feel free to see the attached pictures) We remained optimistic and decided well lets finish seeing what is available to us. I have to say that our room was beautiful! Clean, well kept, spacious and a very nice view within the resort. Pool was small but nice. If I was to review the room and the quality of staff I would say this was right on par if not a slight notch above some of our previous experiences. Unfortunately our stay was not isolated to our room alone. Again with the beach swimming area that no one dared swim in because we saw tampon and some plastics ( we found ourselves guessing with other couples what the giant rusted pipe was spewing out right inside of our designated swimming area.) I would also like to say that some of the foods and experiences very much met or exceeded or expectations. “jerky Joe’s” was phenomenal and as opposed to some of the other resorts that felt to Americanized, we felt that some of the options truly gave us a taste of the Island! However, food does take awhile at dinner and the options are very limited. Deserts and dinner are not something worth remembering from our trip. We were not overall thrilled with the room service foods (not that great) Pizza barely finished cooking and pasta sat in oil and wait time which is 45 minutes averages, but again I am trying to remain realistic about what we’re getting. I would also like to take this opportunity to say this about the staff. Barbara, George, Melissa, Tunisia did everything they could and were incredible at always providing service with a smile and doing everything they possibly could. We did address our concerns with management and they’re working to make it better in the future is what they say.

    Excellent for couples

    Reviewed by JuanFM82(Washington) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent 5 days on this Thanksgiving weekend and we were — overall — pleased. The room appeared as described in the pictures. We took one of the rooms with direct access to a pool (that was freezing but very fun). The beach was really nice and the location is wonderful. The hotel is quiet without being boring (a perfect “wellness” hotel). The all included food is “decent” (could be better) and the drinks were made with good alcohol. Wine, for instance, was a Frontera (an 8 dollar / bottle), which is acceptable for an all inclusive. Some negative aspects: the food was not great (which is normal in most all inclusive) and there was some slowness in the service. We were supposed to have a tablet in our room for requesting room service. When we arrived, they said it was being fixed and would be brought to us soon. They never brought it. Those tiny details matter in a vacation trip. Also, the available transportation is EXTREMELY expensive, i.e., 80 dollars for a round-trip to a decent restaurant which was 15 minutes away. And there are no alternative options for transportation. I was surprised to see the rooms do not have the “do not disturb” sign, and the result is that housekeeping kept coming in the afternoon, most of the times when we were napping. Also, housekeeping was very loud in the morning when cleaning adjacent rooms or walking around. Overall, I recommend this hotel for a romantic trip; do not expect great food but you will have fun.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Wow...but in a bad way.

    Reviewed by Blah737() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Let’s put it this way. On the way home from the airport we stopped at Taco Bell. The service was more thorough and attentive there then it was at this all inclusive resort. It was actually nice after a week at Zoëtry to have the menu match the food delivered. It’s almost criminal how poor they are. I could go on and on about the poor performance of this place but I’m going to bed. A week of disappointment takes a toll on you.

    Quiet!

    Reviewed by Sightsee48234800419() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff is amazing, and will go out of their way for you. This place specializes in personal touch which you wont find many other places. It was hard to find things to do when it rains but that's ok too because the surroundings are tranquil.