Fairmont The Queen Elizabeth

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1255 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    COVID Impacts Noticed more than others

    Reviewed by whitneym207(London, Canada) on Sep 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here 1 night. We had stayed at a few other hotels throughout Quebec this week and we noticed Covid related impacts here more than other hotels. There was no valet service and no room service offered. Staffing appeared skeletal throughout lobby area. The restaurant operations were closed down except for breakfast and cafe. It looks like it would have been a really amazing place had the pandemic not had any impact. Would like to come again when things calm down again. The hotel rooms are very beautiful!!

    Spacious and comfortable room, perfect to relax

    Reviewed by 38jasming(Quebec City, Canada) on Sep 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the opportunity to stay at this hotel multiple times. We usually try to book a suite as it is a really large room with a sofa bed and two bathrooms. The room is each time ultra clean and the bed extremely comfortable. You have a Nespresso machine in the room and an ice machine is available at each floor. The service at this hotel is also just incredible, people will do everything they can to help you with a smile. The pool is pretty cool and the location just perfect, steps from Sainte-Catherine and the Old Port. A solid choice for people looking for a very nice hotel with many services and a price that remains reasonable.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    john lennon Suite ALL WE ARE SAYING...IS GIVE QUICHE A CHANCE!!! ABSOLUTELY AMAZING EXPERIENCE!

    Reviewed by cdmcdmcdmcdm() on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back from our little "Support Canadian Tourism Tour" which included 2 night at Chateau Laurier, 2 nights at Chateau Frontenac, I night in Kingston, 4 haunted ghost walks, 3 boat tours....but this...this was the highlight of the trip. One night stay in Suite 1742...where 51 years ago John Lennon & Yoko On did thyond the call of duty tomake our stay a greir famous "Bed In" and recorded Give Peace a Chance, all in this exact room. Go to the site or do a google search for photos. It exceeded my expectations by light years. Historically correct detail with a great sense of humour, my favourite hotel room ever. This was the coolest ting I have done since recording at Sun Studios. The hotel is super nice and staff is absolutely top shelf. A special thanks to Natalie who made this all happen for us! ( This one understands customer service and hospitality and is just a great lady!) Also thanks to Taoufik who went way beyond the call of duty to make our stay so great , and also thanks to Gloria who was there whenever you needed her. What a fantastic team and a fantastic hotel and a beyond fantastic room. Hat;s off to the designers on this one!DO IT!!!!! You will not regret it!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Beautiful Hotel, Great Location -Most Importantly:Amazing Staffs!

    Reviewed by xyzheng(Toronto, Canada) on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My first trip to Montreal after the lockdown – and of course, my stay in Montreal would always be Queen E. We took the first and only train in from Ottawa and arrived at 0830 in Montreal. To be honest, I did not expect to check in this early. I was greeted by Natalie at the desk with a warm smile “Welcome back Miss Zheng.” Her friendly smile and warm greeting made me feel like home. She was very efficient and walked me through some new changes of the hotel. After taken my temperature, she offered me two ice cream vouchers to make up for welcome drinks. (We could always scream for ice cream.) After check-in, my friend and I decided to go for a bike ride. Natalie went above and beyond to reach out to the engineering department to have bikes ready in a very short time. Two brand new BMW bikes were presented to us in less than 30 minutes! Wow! We stopped by Marche for ice cream after the bike ride. I was so happy to see Gerald there. He is one of my favourite staffs of Queen E and a great asset to your team. He is very knowledgeable of the products, takes time to explain when you have a concerns or questions, and he surprises you with some candies at register. (Not to mention how many sweets he has gotten me addicted to from Marche). When we got so lost in your ice cream kingdom, he offered us an extra scoop to thank us for returning to the property. We went for one scoop of ice cream but left with two scoops and two grateful hearts. Later that evening, I requested for two extra pillows for my back support. The overnight manager Mickaele was very promoted and it was delivered in a very short time. On our check out day, after knowing our train does not leave until 1830. Our angel Natalie offered a comp late check out until 1600 so that we could enjoy the room a bit longer. I also wanted to thank the health club attendant Eric, the guest services supervisor who helped us with bike seat adjustment. It was a great stay as always. Behind your beautiful property, you have a truly amazing team to take very good care of each guest and make sure they feel like home. Thank you Queen E, as always!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Amazing Hotel

    Reviewed by kaitlinm558(Toronto, Canada) on Jul 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The very well situated hotel is perfect for a stay in Montreal. Newly updated hotel rooms with a cool and unique style that I loved. Very clean which was reassuring with covid-19 going around. The furniture and architecture in the hotel gave off a fancy and modern, yet very comfortable vibe which I hadn't seen much of before but loved. Due to covid-19, I wasn't able to experience all the hotel had to offer, but from what I did see I loved it all and wish to stay there again.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5