The Royal at Atlantis
What to expect (based on 8137 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Lots of fun!
Reviewed by lavistah(London, Kentucky) on Mar 04, 2021
I went with a girlfriend for 5days/4nights. The water slides are out of this world! Beach was nice but the water was rough by the end of the trip. For food, we went off resort to the fish fry, you must go there! Anthony’s is also great. 2-4-1 drinks during happy hour. With the pandemic of course, some shops were closed. Regardless I had a nice time.
Outdated Resort, Poor service and no COVID-19 protocols
Reviewed by Penn State P() on Feb 27, 2021
I stayed at Atlantis in February and even with about 100 guests on property, you still can’t get any service (15% tip is included in everything, even a bottle of water). Rooms, property, spa and pool chairs are all about 30 years old. No one is practicing social distancing or mask wearing - especially in the casino. If you want a worry free holiday, go somewhere else. Not worth the $ and possible COVID-19 infection.
Individual ratings:
Location
Service
Value
Amazing Experience
Reviewed by 194maddiet() on Feb 02, 2021
My friends and I had a great time here! Everyone from the staff was so friendly and fun to talk to, especially Big Mo! We ran into him a few times throughout our stay and every time, we walked away laughing from such a great conversation. We all wish we could’ve stayed longer just so we could have more conversations with him! The staff really made this trip so enjoyable and fun.
Horrible staff, beautiful place
Reviewed by 760menas() on Jan 30, 2021
Ok. Oceanfront room is nice. Room outdated but ok. It felt like a motel glorified room. The reception is nice. Good selection is ok. Enjoyed the beautiful scenery and the atmosphere. All of this for a very pricey anniversary package. The worst thing experienced is the staff. No one cares about you or your experience. Nothing is done correctly. Spa is horrible. NO ONE from the staff smiled to us during the entire stay. It seems Bahamians are pessimistic folks and they feel like it is the last day on the planet for them. This was all pre-covid. I can only imagine what their attitudes look like during this pandemic. Avoid this place. Not worth your $$$$$$$. Horrible service and sad staff. If you don’t care about any of this stuff, the resort is the only nice thing.
Worst experience
Reviewed by marksL61EO(Lake Bluff) on Jan 30, 2021
This place is very unprofessional and does not care about its customers. I play heavy in the casino and during this stay I had the worst experience. Noone knew the hours the shops, casino or restaurants were open. Everyday it was different times. Casino didn't open until 5pm. Restaurants were at random. Shops were at random. Non eof the managers wanted to help me. They kept tarnsferring me to their colleagues and we got nowhere. Despite this is till played at the casino and gave them my money. I recommended families and frie.ds here for the casino and now we will be going elsewhere. Another incident which is the second time this happened is I stepped on a screw in my roo.. during my last stay at the cove my wife stepped on a rusty razor blade. This is very unsanitary and I will be going to the ministry of tourism and helath
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