New York Marriott Downtown

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 2039 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Hotel - Would Stay Again

    Reviewed by guppie9(Tacoma, Washington) on Feb 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 3 nights in December 2018. There were 2 couples and we had 2 rooms. First of all, we arrived very early (7:00am) and they were immediately able to accomodate us with one room. This was great as we had flown all night from Seattle. We were able to freshen up and leave our bags before heading out into the city. There was a problem with the water one night, but they offered to move us to a different room if they could not fix the problem. It was fixed within hours so we didn't have to move, but the offer was appreciated. The rooms were big, clean, and comfortable. The beds were very comfortable. The location was convenient with the subway a few blocks away and the Freedom Tower could be seen from the elevator lobby. We had an awesome view of the Hudson River from our room. The bell hop was great and held our luggage so we could explore the city on our last day before a late flight out. For our first trip to NYC, we couldn't have asked for better.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Awesome staff. Good hotel.

    Reviewed by Paser83(Gothenburg, Sweden) on Feb 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staff here are extremely helpful and friendly! Rooms are decent sized. The room I stayed in hadn't been renovated yet but was still in good condition although a bit dated. The beds was very comfy! Will come back for sure!

    Noisy hotel and Bad customer service

    Reviewed by mario_y_ramos(New York City, New York) on Feb 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    we were woke up by a hammer drill noise in the morning. I understand they have to fix stuff some times, but when I called the reception they told me there was nothing they could do and that the noise will continue till 6 pm. They never gave us any advance notice and the front desk people got mad and rude when I asked them for an alternative. It’s sad to see the Marriott brand going down.

    Friendly Staff

    Reviewed by BLT314(New York) on Feb 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I spent a night at this hotel yesterday. The front desk staff is very warm and friendly. The room is big for Manhattan. We had some housekeeping issues, but the Assistant General Manager, Michael, handled the matter to my satisfaction. I believe it was an isolated issue, and Michael did an excellent job at empathizing and resolving the matter. They have a free breakfast buffet, which is pretty good. Good central downtown location very close to the World Trade Center.

    Beautiful

    Reviewed by michelletravels55(Bergen, Norway) on Feb 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel had great rooms with good view. Good location with a short stoll to the hudson river. It's also loads of differt resturants nearby plus a short walk to the 9/11 memorial. I love new york and the beautiful places to see. Highly recommend this hotel.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-3

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