New York Marriott Downtown

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 2076 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Avoid Adjoining Rooms

    Reviewed by NOIDK(New York City, New York) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I’ve stayed here before and it’s always been a great experience. Unfortunately, this time, it fell short. I was checked in by Rachel and headed up to my room. As a Bonvoy Platinum elite, I had access to a designed floor for members. After a long day, I headed back to my room for a good night sleep. At around 11 pm, I was woken by the sound of a loud TV blaring and the sounds of a conversation. It was then I realized I had been given an adjoining room, were the main function of the thin door seemed to be as a noise conductor. I also noticed that TV screen in my room (photo attached with the guest’s name partially obscured for privacy) had a welcome message with the name of the other guest who was staying in the adjoining room. I found that kind of creepy. I always avoid adjoining rooms for security reasons, and to avoid disturbances such as these. Would recommend next time that check in clerks disclose to solo travelers that they are being assigned an adjoining room. If I had been so informed, I would have opted out and probably had a better night of sleep.

    Nice room where the food...

    Reviewed by leroyk(Germantown, Maryland) on Jul 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have mixed feelings on this one. Location is great. The staff is super. Front desk and bell staff are great. The new room design is nice. Like my experience in Charlotte the “wood” floor can amplify some hallway sounds. Other wise the room was quiet. Bath was clean but the room itself needed swept. Lots of dust and hair gathered on my socks. Maid got it on the next cleaning. Maybe a one time thing. Room had great views and was large for a New York room. Really large. Internet was very good. Netflix only but you will probably be out seeing the city. Which you should be doing. Can’t complain about room service in a box since the hotel outsourced food to Bill’s Burger Bar. Great burgers. But really limited menu. It’s like Marriott has given up on food service. Would consider this location again if needed to stay in this part of town.

    Loved it for our family

    Reviewed by shannono660(Windermere, Florida) on Jul 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We’d never stayed down in the financial district. A huge surprise we loved it! This hotel had beautiful renovated and very spacious rooms! Great views , amazing front curb staff and doormen. Restaurants on site a kids dream of milkshakes. Beautiful views from our room. Restaurants all in walking distance and easy to get subway and all forms of transportation. Highly recommend for families. Only reason I gave it a 4 star - they have a $25.00 per day must pay fee and use it in restaurants. Very confusing for staff and for billing at check out.

    Terrible or interesting ?

    Reviewed by maha44000(Paris, France) on Jul 02, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff was absolutely not helpful. The room was full of dust. It was even irritating to the breath. After a complaint, the room was changed for another one, but in the latter bed sheets had not been changed. Fortunately, there was Mr. Trevor Thompson who arranged everything and changed everything. He was really very helpful. He is the only one who did something. Even the wifi they didn’t give it at the reception while I am a member of Marriott Bonov. Then always the first night around 2am an alarm rings in the room, several times. And the next day there is no explanation or excuse from the reception. All this seems incredible but that’s how things went. Otherwise the room is comfortable and the location perfect. So : terrible or interesting ?

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-1

    Hidden Gem

    Reviewed by rose01242018(New Brunswick, New Jersey) on Jul 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stay here whenever we attend the Summer Fancy Food Show in June. The Staff is very accommodating. There are so many restaurants in the vicinity. The 9/11 Memorial and Brookfield Place are a short walk away. Battery Park is also in walking distance. The view from the park and the restaurants inside is spectacular. Bill's Bar and Burgers is located inside the Marriott and serves great Burgers and Apps. The sleeping rooms are very big for Manhattan and Super Clean. It is very easy to catch an Uber and shoot uptown for our event. This hotel is an Excellent Choice.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

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