Westgate New York Grand Central

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 197 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Not a four star hotel!

    Reviewed by GloriaArusha(Arusha) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This is not a four star hotel. The lobby is under major construction. There is no restaurant, no room service, no minibar. There is a sign pointing to a $28 breakfast, an extravagant price even in NYC. While the concierge and doormen are generally friendly (they rely on tips of course), the front desk staff is not. My room, however, was clean. The prices appear to have come down over the past two weeks. Not sure if this is because the hotel recognizes it is not a four star establishment or because of Covid-19.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2

    Girls trip to NYC

    Reviewed by 490shereeh(Cleveland, Ohio) on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In January my friends and I planned a girl’s trip to NYC. Our weekend target date was 2/14-2/17. The availability of hotel rooms were limited because this was a holiday. Since I’m a member of Westgate Travel, I gave them a call. To my surprise they have a property located in NYC. Immediately I reserved our rooms and obtained the direct number to the property. I called to discuss our plans and although they didn’t have a concierge service, the staff was very helpful. During our drive to the hotel our driver mentioned we were staying in a safe location in NY. It was within walking distance of the United Nations and Grand Central Station. The staff made our stay pleasant. I would definitely stay at this property again.

    Perfect 2 night Stay

    Reviewed by chechezar(Dublin, Ireland) on Feb 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely Hotel and well located. Reception was welcoming and helpful. Great sized rooms and bathrooms (with bath) that were clean. Bed was very comfortable. Breakfast bar was adequate - can use your $20 easily. Food quality good. Starbucks coffee on site was an added bonus. Overall it was a pleasant experience. We had no issues or problems and that always makes the stay so much easier.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Comfortable room, a little noisy

    Reviewed by 827shaia(Israel) on Feb 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here for a week. The room is small but for 1 person is great. Bed is comfortable and i had a restful sleep. There is noise in the room - city noise and elevator noise... USB power sockets were available in my room

    Great stay

    Reviewed by issywalker(Nottingham, United Kingdom) on Feb 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I booked a room here through last minute.com and I was pleasantly surprised with it! Staff very friendly and room (signature queen) was clearly newly refurbished, with dual aspect windows, amazingly comfy bed, flatscreen TV and a lovely large bathroom. Location was also great, under 5 min walk from grand central with a 24hr shop 1 block away, and about 20 min walk from Times Square. Check in and check out both very speedy - there was a $50 refundable damage deposit I wasnt aware of but this wasnt too much of an issue. Special mention to Kevin on check out, very accommodating and helpful. Breakfast was also great, although quite pricey ($35) for what was on offer. The only things that make this hotel lose a star was that the room I was in (1302) seemed to have absolutely no soundproofing from the room next door. I was woken up both nights at about 2am, as even though the people next door were talking in normal voices (not shouting), it felt like they were in the same room...! Also worth bearing in mind that at the moment (Feb 2020) they have building works on downstairs, on the 13th floor this didnt affect me much but nod may be more of an issue if on lower floors. Will definitely consider staying here again if I visit NYC again!