Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3552 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great nights sleep!

    Reviewed by C P() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Least expensive room in the Orlando area by half! 9$ resort fee is actually 10.20$. And a hold of 20$ is put on your card for deposit. No complaints. Pools and grounds kept clean. Furniture dated, but replacing old wood like that would be an ecological disaster!

    Absolute nightmare! They scam their customers by giving them a different room than the ones they booked

    Reviewed by barbz_vader(Miami, Florida) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I wish I can give it 0 stars but since 1 is the lowest, i'll start there What can I say? I book a "deluxe room" with a king bed (as advertised on their website) I get there and they tell me theres no such thing as that and they've never offered that. I spent hours going back and forth with the manager until finally i agreed to check in because i just had spent $1,000 on Disney tickets and couldn't afford to go anywhere else. Upon calling my booking agent they told me that it was suppose to be a deluxe room and that they tried to contact the hotel and nobody will answer the call. Upon checking out from the hotel, i asked if they can give me a confirmation of the type of room i got (standard room) and the dates, they said no that they're not allowed to give confirmations of the room and to refer to my email confirmation. Upon showing them my email confirmation that clearly states "Deluxe room" they said that it was an error in the system. There was MOLD in the room. The bed on the right side of the room smelled so terrible and the sheets were sticky, from lord knows what. There is literal mold in the bathroom, next to the microwave/refrigerator . When i told that to management and the security guard they told me to "have a nice day" and that if i didn't get off the property they were going to call for back up.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Halloween HORROR

    Reviewed by MsOffDaChains() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This "motel" is disgusting to say the least! I reserved a 2 bedroom, but was given a 1 bedroom with a living room. I was told the living room counts as 1 room. NEVER in all my years of staying at a hotel/resort has the living room counted as a bedroom!! So be careful when booking that 2 bedroom! Secondly, the bathroom was horrible! There were water stains from an apparent leak on the wall, the base boards were missing in areas exposing filth! The furniture in the room was chipped, stained, and scratched! I'm not talking about "normal" wear and tear either! Furniture appears to be about 15yrs old! The curtains had mold on the bottoms! The shelving in the closet was covered in dust and dirt! I mean BLACK dust and dirt, where they are supposed to be WHITE! The windowsill had what appeared to be soot in them! In the room the carpet acts as the baseboards, and there was dust all over them! The room had a horrible smell and it was HOT! Had I not just got in from a long day at the parks including Halloween Horror Nights, I would have found another place. I sucked it up for the night, and left at the first crack of dawn! I would NEVER patronize this motel again. Then... they had the AUDACITY to charge a resort fee!!! FOR WHAT?! Nothing about this place says RESORT! I will say the staff was very friendly and professional. I think the manager needs to walk the units to see the condition. I'm attaching pictures to back up everything I've said. I would never give an undeserving review. This place blew my mind! P.S. Make sure the door is closed when you leave. You may need to SLAM it! SMH! Pictures won't upload here, but you can check my Google review for proof!

    need a makeover

    Reviewed by Junior L() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel needs to be refurbished, although we had no problems with the stay. The furniture and carpets are old and need updating. Overall, it was a good stay. The Hotel is clean, the pools well looked after. Only the air of old that leaves the hotel looking unkempt.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Pretty ok

    Reviewed by Alexis R() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff are very friendly. Rooms a lil bit old, same as furniture, but it was Nice anyway. Our room had a carpet, maybe we were a lil allergic to it. There is a KFC just a few steps, and Mc Donalds also. Also there are gift shops with better items and prices than Disney outlets, specially clothes, we recommend The Orange World for cloth Ing and sunglasses