SpringHill Suites Orlando Lake Buena Vista South

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 262 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Stay

    Reviewed by DiverDown79(Juneau, Alaska) on Sep 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I try to avoid giving mid-tier hotels 5 "stars" on TA unless its super duper exceptional. The SHS LBV earned it. Covid hasn't "stopped" amenities & services like a lot of the other hotels. Breakfast was a smaller version of "pick and go" - loved seeing POG in the juice machine. Staff were great, talkative, and personable. Property was clean, shocked I got house keeping services (wasn't expecting anything). Rooms were comfortable and mostly quiet. Shocker though - the property doesn't really talk about this - but its on Calypso Cay property. And you get to use all the facilities of CC. The Holiday Inn Express across the courtyard charges a $22/day resort fee. SHS does not. And ya get to use the same facilities.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    This place is awesome

    Reviewed by Todd K() on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Glenda at the front desk checked us in and she was really nice and welcoming. I’d say you’re lucky to have her and she made us feel so welcome! The rooms are awesome and I wish my house was more like this place! Thank you Glenda!

    Great rate, comfortable room

    Reviewed by cindeeandjim(West Palm Beach, Florida) on Jun 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    DS and I have stayed here in the past. We like the location, but haven't stayed here for a while on our monthly trip to the Orlando area since rooms were close to $200 a night. We got this for $71 and no parking fee. The room was comfortable with two double beds, a couch, fridge and microwave. Closet was in the bathroom which worked well for us. Especially when it had a rack for our suitcases. Breakfast was less than usual to follow COVID guidelines. I wish the English muffins and bagels were wrapped, didn't know who might have touched them. They did offer wrapped danish and muffins, as well as juices and yogurt. We'd stay here again if the price was right.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    A Welcome Relief In Crazy Times

    Reviewed by KF-Orlando(Orlando, Florida) on Jun 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked one night here as a mini staycation to use the pool and just escape our house for a change of scenery. Cathy, who assisted us at check-in, was marvelous and energetic despite stressful times during COVID. The pool was just what we were looking for. We didn’t realize it belonged to the vacation club adjacent when we booked, but that wasn’t an issue as it meant a nicer pool than your typical SpringHill. My only major concern, was the lack of encourage on Osceola County’s mandatory mask order. Other than the employees at the pool (who actually work for Calypso Cay) no one other than us was wearing masks. One other minor inconvenience was that the pool was not no-smoking. We did our best to find a table socially distance from other parties, but the people the table smoked throughout our time there. We got a great deal on the room, which was immaculately cleaned when we arrived. This one night getaway was just what we needed.

    Exceptional Service

    Reviewed by veganendorphins(Kissimmee, Florida) on May 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are living in a time where things are very challenging. Life has completely changed our way of living . This is when it becomes break or make moments and when we have the opportunity to meet exceptional people. Katherine at the front desk who I believe is the manager (or general manager) of this hotel, is absolutely incredible. She knows my family by name , she takes care of my father and anticipates his needs, while still having a smile on her face. She’s polite and just so wonderful . We are thankful for what she does for my family and how she treats us with kindness and compassion. She understands my fathers condition and goes above and beyond to accommodate. Saying thank you does not even begin to express my gratitude. The ambience is perfect , room is comfortable. And service is impeccable!! This is the hotel of choice! 5 stars all the way!