Sheraton Vistana Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9544 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Worst Time Share Resort We Experienced

    Reviewed by Nora_momofB() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We checked in at Sheraton Vistana Resorts on Nov. 21, 2020 for a week stay. We were assigned at the Springs area. So far, our stay has been very disappointing due to several factors, 1) Room cleanliness is subpar ( moldy patio furnitures, dishes are not washed, floors are black, dining table chairs are stained, moldy bath tub ) 2) Recreational amenities are very expensive. The only free thing is shuffle board. Tennis racket, basketball, mini golf are all pay per play activities. 3) Construction noise . Nobody warned us about construction noise when we checked in. It is rather annoying to listen to hammer drilling when you are trying to enjoy a vacation. 4) Not a Marriott standard - Although it was advertised as Marriott, this resort does not really adhere to its prestige. We have stayed in several Marriott properties, so far Sheraton Vistana Resort is the only place that we do not recommend. 5) CHEAP!!! Have you ever seen a place where they painted a recycle bin black so it can be used as garbage can? We’ll it exist in this place and the black paint is peeling, exposing the blue recycle bin. If I can give a zero star, I’ll rate it at 0.

    Worst resort ever

    Reviewed by CouchPotatoKittyKat3() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Not clean (dirty bathrooms, floors), bathroom fans did not work, room is moldy, the stairs up to the room were very steep, appliances were below average, no extra blankets or bed sheets, charges for all recreational activities except shuffleboard. COVID super-spreader in pool areas (overcrowded, no masks or physical distancing), not up to Marriott standards, no late checkout, no Marriott Bonvoy benefits. I do not recommend.

    Individual ratings:

    Service

    Service-2

    Value

    Value-1

    I wish I can give them more than 5 ??

    Reviewed by 886erika1984(Sarasota, Florida) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every body was excellent costumer service from the gate to the room Housekipping ingenier security front desk The towel lady at the pool was Sweet too I will recommend this hotel 100% Can’t wait to come back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Excellent Stay

    Reviewed by Ernesto F() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent place, staff very friendly. Pool areas and basketball courts were in excellent conditions. We really enjoyed our stay here The room was excellent size, the hotel is in a great location close to the Disney parks.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Basic at Best

    Reviewed by MissMoorea(Naples, Florida) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We visited friends who stayed here recently. They seemed to think it was okay but we thought it was pretty basic at best and they were assigned a premium unit. The units are dark and dated and even the exterior looks tired. It reminded us of a low rent apartment complex.