Hilton Puerto Vallarta Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    Average ratings from our guests:

    Cleanliness

    Rated4.5 out of 5

    Value

    Rated3.5 out of 5

    Service

    Rated4.0 out of 5

    Hotel Amenities

    Rated3.5 out of 5

    Food / Restaurants

    Rated3.0 out of 5

    Beach

    Rated4.5 out of 5

    Pool

    Rated5.0 out of 5

    R

    "Enjoyed tge hospitality"

    Reviewed by Rod Cozma on Feb 07, 2018

    Our guests rated this hotel 5 out of

    Would recommend

    Travel date: January 2018

    Trip Type: Couple

    As a disabled traveler basically wheel chair bound I found many good things about this resort like separate accessible handicap bathrooms that are every where, a fully accessible resort except for the beach. There are spacious handicap rooms and off the resort the sidewalks are mostly accessible. With any resort I have been to there were some very small hick ups but they were quickly rectified, there was no need to be overly concerned with. The food and refreshments were good and tasty with many varieties or choices. Overall we were very pleased with everything the Hilton had to offer. This is a quiet and relaxing resort which suited us fine as we have been at some that can be very noisy and at times have loud and obnoxious guests. Hats off to the many who work at the Hilton they treat you like family and in turn they are like family to us. I would totally recommend for relaxation, hospitality, food , fun and sun.

    This traveller's ratings:

    Cleanliness

    Rated5 out of 5

    Value

    Rated4 out of 5

    Service

    Rated5 out of 5

    Hotel Amenities

    Rated5 out of 5

    Food / Restaurants

    Rated5 out of 5

    Beach

    Rated4 out of 5

    Pool

    Rated5 out of 5

    J

    Bring your own food

    Reviewed by John Gilby on Feb 05, 2018

    Our guests rated this hotel 2 out of

    Would not recommend

    Travel date: January 2018

    Trip Type: Couple

    Over all I would say the Hotel, pool and amenities were good to very good. The hotel looks to be a little older but it was clean and well taken care of. The buffet food was very good. The 3 remaining dinner options were far from good though. We started with French, Food came out fast and furious... also very cold. I think the quality of the food was ok but, hard to tell as it was barley warm. Onto the Brazilian, How can you serve Freezing cold meat cooked over an open fire??? I don't know either but congratulations they managed to accomplish this impossible task. Lastly the Mexican! Now surely you can't have bad Mexican food in Mexico at the Hilton right... you guessed it. Cold clumpy rice and enchiladas that were requested by 2 of us to be reheated came back heated to warm!! I guess they food is prepared well in advance, days perhaps and put in the fridge and microwaved to serve. that is the only possible explanation for it. Really too bad it ruined out vacation, If you go there ditch the fancy places and stick to the Buffet. I would not go back solely due to the Food now.

    This traveller's ratings:

    Cleanliness

    Rated4 out of 5

    Value

    Rated2 out of 5

    Service

    Rated2 out of 5

    Hotel Amenities

    Rated4 out of 5

    Food / Restaurants

    Rated1 out of 5

    Beach

    Rated4 out of 5

    Pool

    Rated5 out of 5

    A

    The service staff were amazing!! And Vallarta highlights tour was the highlight of our trip.

    Reviewed by Arlene on Jan 27, 2018

    Our guests rated this hotel 3 out of

    Would recommend

    Travel date: January 2018

    Trip Type: Couple

    The resort was great but, in my limited travels, not a 4 or 4.5 star--more like 3. The staff was AMAZING, the selection of food endless at the buffet. Bed very comfortable. Shower was very weak and took forever to warm up. Vallarta Highlights van tour was exceptional--guide and driver were very informative and entertaining.

    This traveller's ratings:

    Cleanliness

    Rated4 out of 5

    Value

    Rated4 out of 5

    Service

    Rated5 out of 5

    Hotel Amenities

    Rated2 out of 5

    Food / Restaurants

    Rated3 out of 5

    Beach

    Rated5 out of 5

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX