Marival Emotions Resort & Suites

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5836 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Marival Kid Fail

    Reviewed by Kcwright624(Denver, Colorado) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    While staying at a sister property, we wandered over to Marival Emotions property for their evening show. Prior to the show the Marival Kids team played a game and we were very disappointed with the way Adriana led the game. She clearly favored the kids she knew who were staying at their property and made disparaging remarks about me and my kids in Spanish not realizing that I am fluent in Spanish. We are here celebrating my daughter's 10th birthday and she was saddened by the way we were treated. I will say that her 2 assistants were pleasant and tried to include our kids but neither of our kids have any interest in participating in anything Marival Kid related if the "grumpy lady" (Adriana) is leading it. While we were tempted to get up and leave, we are thankful that we stayed for the evening show because it was hilarious and very entertaining. The entertainment crew and dancing with the stars show was phenomenal. I will do a separate review for them rating them 5 stras! I also should note that when I spoke to Christina, a manager about what happened, she was very empathetic and kind-hearted. I appreciate her taking the time to acknowledge the situation and agree that this should not happen.

    Marival!

    Reviewed by Makayla S() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Angel Naranjo is an absolutely amazing choreographer for the Marival dancers. The dancers work very hard and put a lot of extra time and effort to make others vacations more enjoyable. Angel is not only a choreographer, he also helps mentor, spot light, and makes the disco a blast. Everyone at Marival are extremely hardworking, fun, and personable. They really make your trip with family and friends extraordinary!

    Dalia is the best!!!

    Reviewed by Karla M() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dalia was our bartender and waitress multiple times in our stay. The hotel was clean and very nice but I have to say she was the most accommodating and made us feel welcome. I would return because of her.

    Family Vacations 2019

    Reviewed by YurkoO1() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We like a lot this hotel. We have visiting in the past years. What we like most is the the people. they are willing to make you a great experience, always with excellent attitude. In our case, our kids enjoy the Kids Club and we the special attention of Adriana, Estefanía, Jessica and Leo who are really focus in the kids with a lot of nice activities. Also the people in the beach club, Carlos, Daniel, José that helps us a lot to enjoy. Something that we notice this time is that the hotel seems that are trying to cut costs. specially in the food. We expected to have breakfast in the Pergola, and it was closed and the people said that nowadays its only buffet, and before it was "a la carta", with a great menu and excellent service. Another point it was the specliatly restaurants for dinner, before they have 2 open with more capacity and now only one, so the hours were very dificult to find and this is not a good sign. Another point was the maintenance. we saw some issues (the air conditioning in the room was not working properly, the bathroom close the Bamba was not good, a ceiling fan in the theathre felt when we was in the Mass, the minisplit in the kids club was linking water, etc) I was mentioning this because its strange to see this and its is not a good sign. We had the opportunity to see Michael Jacksons, Moana and the Mexican Show. The first two were very nice, but for the Mexican it needs improve a lot, it should be the best!!! and it was not well produced, you may see the lack of attention in the details, the video, the audio, etc. the interaction between Ryan and Gino is not funny. We think you should improve it to make it at the same level of the other two.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    BEST SERVICE EVER

    Reviewed by BeansandVal() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dahlia in the main lounge was the ABSOLUTE BEST server EVER. She was so sweet, accommodating and kind and was very attentive. We're planning to just come back to this resort simply because of Dahlia! If we could bring her home with us, we totally would. Thank you so much, and we'll see you soon! Love, Nicole, Tyler, Jess and Steve