Sunscape Puerto Vallarta Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3452 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Another wonderful vacation at the Sunscape PV

    Reviewed by kelowna6(Kelowna, Canada) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great time, 4th trip to this resort! Shout out to Sergio, Patricia,Roberto, Pedro, Angelico,Ana Vidal, Gabrielle and Maxamillionmus at the front desk all the members of the Entertainment team ( you were awesome!) YOU ALL made our trip just the best time! Thank you so much!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Amazing experience

    Reviewed by 248khyatis() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was the best trip ever. We stayed for 7 days and everything in the resort was amazing. The view from the room was incredible, the drinks were awesome and the food was great. The bartender was very very nice. he made the best drinks I ever had. The only annoying thing was constant pushing from those trip organizer people who were very pushy. they'll catch you the moment to come downstairs and won't leave you until you sign up for a package with them. Luckily we did not sign up for anything but the pressure was constant. The hotel staff was awesome. very nice friendly people. The rooms were big and pretty and properly ventilated. the housekeeping people were super nice. The bed, however, was a little bit uncomfortable. It used to get really wet sometimes because of humidity. I would specifically like to recommend the Italian restaurant, the staff is awesome and the food is great!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Great service staff but overall terrible experience

    Reviewed by N3070CCannap() on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We booked through a travel agent for a friend's wedding, this is the resort we ended up booking at. There was no notice prior to our groups arrival that a probiotic multilevel marketing company was also booked and would be taking over half the resort and amenities during our stay. When we informed our travel agent, management lied and stated the pools were never closed early and only one restaurant was effected. Several of the restaurants were closed, forcing them to lift dress code restrictions and age restrictions on the Italian restaurant so kids could actually eat something if they were vegetarian. We had people in our group given room keys to rooms that already had people in the rooms. The showers did not function properly, your water was either scorching hot or freezing cold and our room sink was leaking the entire trip. The food was ok, but not great, never once finished any of the food from the buffet. The service staff were amazing, no complaints there, but unfortunately it's not enough to ever consider returning or recommending this resort to anyone else.

    Horrible place

    Reviewed by RaquelAaaaaa() on Dec 02, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    ems. Shower hot and cold. I actually got burnt on my head while washing my hair. It was extremely hot to freezing cold. Ac too hot. The room was sweltering and we could not adjust the temperature. No access for 3 days to areas as there was a convention going on. We were not informed about the convention by you or the hotel. We only found out when we were resticted from one side of the pool and told the pool was closing at 6 pm for 2 days. There was no compensation for the lack of "all inclusiveness" we also were restricted from the seaside grill and the buffet for both evenings. I went to talk to the front desk only to be told sorry we do not know anything. One of the areas was the only smoking area we had. When i asked where do we go i was told too bad go to the beach. No entertainment on flight, we did get a voucher for that though. No room service, we were told it was not included in our package but as it is a quote unquote all inclusive how does that work? Really crappy food, tasteless and bland. We were not even allowed to take food to our rooms and my daughter got sick and i was told oh well!!! No refilling of fridge. 20 us to refill the fridge??? I have been to many all inclusives and have had my fridge refilled every single day. The only plus i have is that the bartenders and pool side service was very good but really all in all that was it for positive. I have been on many many trips and this was by far the most negative experience i have ever had. I will not ever recommend this hotel to anyone and will be leaving a very poor review on their site.

    Sunscape PV - Pleasantly Surprised!

    Reviewed by FrequentFlier170363() on Dec 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently booked Sunscape PV as we left resort selections to the last minute; and were not able to get into Secrets. Wanting to stay central, we decided to take a chance on Sunscape. Wow!! Pleasantly surprised. The resort is a bit older, and limited in their restaurant choices, however, outstanding in so many other areas. Incredibly Helpful and dedicated staff. Could never do enough for you. We were upgraded to an incredible room, having asked for a high floor - incredible balcony and view of the Banderas Bay. Helpful staff were plentiful and in no particular order - Jose Alberto and Veronica in the UVC Lounge - WOW!! Jose, thank you for seeing us through to a membership upgrade - couldn't be happier. Veronica always full of helpful tips. Brandon - although new to the UVC lounge, you are on the right path. Maria - Head Concierge - Finger on the pulse! So helpful. Carlos in the Tiki Tiki Restaurant - you did amazing making our breakfast experience so good. Challenging for you and your staff, but you took it all in stride. Great job. Dining - although limited to the Da Mario - Special shout outs to Hostess Angelica that always remembered your name, Head Waiter Roberto, servers Pedro, Brandon and Miguel - this was our favorite spot to dine, and enjoy a couple of wonderfully prepared Chef Dinners, by both Chefs Paul and Luis. Absolutely delicious food. Not to be outdone - The World Cafe offering a delightful array of food, and served by an always helpful Ricardo, or Luis at Seaside Grill - Exceptional service for food and cold drinks. In addition to the two restaurants, the Coco Cafe made delicious cappuccinos and the SunClub offered a nice cool place to relax and put your feet up. Sunscape PV is a little gem that provided my husband and I an absolutely wonderful relaxing and enjoyable sun escape! Thanks to everyone of you!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5