Villa del Palmar Beach Resort & Spa Puerto Vallarta

The service was excellent, the quality of the place is phenomenal and the employees are very friendly and work hard to make you feel at home. We loved the the breakfast atmosphere overlooking the ocean. we meet a lot of hardworking people who work hard to do their job well. In the restaurants, we met Brenda, Rubi, Etelvina, Angelica, Sandra, Hugo and Lorenzo. At the reception Daniel, Farina and Alexis. And in the lobby Diego and Monserrat a beautiful young woman in every aspect, for her way of treating us and attending to us, like we were royalty, we promised to return one day. The room overlooking the pool was perfect. the location of the hotel is close to all important places such as the airport. the marina and the city downtown. Things I didn't like On our first night we found some weird looking stains in the sheets. they responded quickly and replace everything on the bed. The rooms on the highway side are not what you probably want when you go stay in a place like this. Especially when the hotel is almost empty. we were switched to a different tower on the 3rd day after we mentioned it. Another thing i didn't like was, when we checked in, we had to meet with a time share person, to sign up for a time share presentation. I believe that should be optional for the guest, not mandatory. They didn't ask us they just told us, after checking in to go meet that person. Didn't say what for. Also, when we had lunch in one of the restaurants, I order a fried fish, and it came with the gills still in it, that is a health issue because fish carry a lot of bacteria in their gills. Finally, another thing that needs to be address is the fresh tortilla maker in the breakfast omelet station. It was literally falling apart two girls were trying their best to nail it together and trying to put a screw in it using a key or a knife. That is a complete disregard for the employees safety from the management, because is an issue that can hurt them. I felt like going out to the local market and buy them a new one. I just bit my tongue and wondered if the hotel makes enough money to get a tortilla press replacement. But al and all we really had a wonderful vacation.

This was a very pleasant trip. Servers Luis and Fransico were fantastic. Carlos was super helpful with excursions. Jesus was very knowledgeable and helpful. Karina in activities and her team were awesome! Great time all around!

Ramon my concierge and Mago were very friendly from the beginning! Met with such welcome, and always asked if we needed anything else! Went above and beyond with their hospitality! Would definitely come back!

Monse, angel, karina and Alex are the best!!!! FANTASTIC service and time!!!! We had a lot of fun playing beach volleyball and pool volleyball with our family and the staff. If it wasn’t for them, our trip here would have been boring.

It’s my first time in this resort and wonderful staff Animation is the best part here Trey Luis Monserrat Miguel angel Puerto Vallarta beautiful place to visit come here... Very friendly people in this resort