Majestic Mirage Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5884 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Loved our stay

    Reviewed by cdn_sun_seeker_00(Barrie, Canada) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent four days at the Ambar and three days here. We have to say that the room is huge and lovely but is starting to show signs of quick “touch ups” and needs proper repairs. I also want to mention the overpowering air freshener in the rooms was too much. They need “non-smoking” buildings/rooms and keep them that way, not use that air freshener. It was too powerful. The food wasn’t the greatest at the buffet, actually it’s pretty poor but the steak house was amazing and the lunch buffet at the seaside restaurant was always great. The service though, it is amazing!!! Despite any disappointment we had with a meal we absolutely love this place due to the people that work here!! I wish so had stayed all 7 days here instead of at the Ambar. Victor was our butler and was very professional and gave us a nice anniversary surprise. He always checked in and did exactly what he said he would do, we appreciated his services. Ismal (spelling) was a server at the beach and was always amazing and happy and just a joy to talk to!! The bartenders at the Mirage club bar were great and funny. “Leonardo Decaprio Punta Cana” and Juan at the Steakhouse were fantastic. The entertainment crew on the beach were a riot and work so hard. All the staff did but I couldn’t remember everyone’s name. There wasn’t one person that passed without saying good morning or how are you. It was sad to see the resort wasn’t busy and some of the stores were closed. The brutal media mud slinging really has taken its toll in this Country and its a real shame because they are wonderful people. The staff in this resort won us over. We will be back again and again and I will highly recommend to everyone.

    Majestic Mirage

    Reviewed by Candi M() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an excellent time and would definitely go back again. Our Butler Carlos was the best! I would definitely recommend him again if we go back and would recommend him to everyone. Awesome resort and awesome people.

    WOW! More than we asked for.

    Reviewed by frostyboync(Wilmington, North Carolina) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow! We’ve been going to Punta Cana for 20 years and never experienced anything like this The Majestic has the Colonial for families, the Elegance (8 years old), and the Mirage (2 years old). The Elegance is equal, but more homey. The Mirage is relaxed formality. Don’t come here if you don’t love walking. The beach is ¼ mile from central (gym, check in, restaurants, concierge, etc.) That’s a 7 minute strong (4 mph) walk. This is not an adults only facility as they claim. The adult rooms are in one section, but children go to everything else- pools, restaurants, beach, everywhere. Check in can be very slow, so just demand to be taken to your room. Folks, this is what you dream of. More than we expected. There are six restaurants, but you need reservations for the Japanese and French (very easy). The food is stunning! The beach side parties and plaza parties are wonderful. The coffee shop is to die for! Desserts as delicious as they look Decadent milk shakes. Any coffee you can dream of. The staff is warm and friendly and very huggable. December to April is the “cold” ocean season. I would not come during these 5 months. The ocean temperature falls in November and rises in May. July to October are the best. Finally we have found more than what we wanted. There are about 107 (this changes) all inclusives In Punta Cana. The Majestic chain is the best- not the most expensive- but the best. Seriously, we were just overwhelmed by this. p.s. We bring a thick stack of $5 bills to hand out as tips. $5 to an employee is a fortune. They will do anything possible to help you have a wonderful vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Girls trip 2019

    Reviewed by Bsoule12() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Emanuel our butler was amazing. He had our rooms decorated for friends 40th birthday. Everything we needed he provided swiftly and happily. The resort was gorgeous immaculately clean and well kept and all the people were so nice and seemed genuinely happy to be there. First time ever being on vacation especially all inclusive will definitely go back!

    This review would have been 5 stars, but...

    Reviewed by tweeksiecat(Dallas, Texas) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our first trip to the DR, and we thoroughly enjoyed our stay at the Majestic Mirage. The rooms are spacious and comfortable, the nightly shows are entertaining (I thought the “Funjestic” black light show was very creative), the grounds are meticulously kept, and the beach is beautiful. There is an abundance of Bali beds at the beach and pool; sit several rows back on the beach unless you don’t mind being hounded by all the merchants selling sunglasses and animal photos and such. We spent a lot of time in the sports bar watching baseball (they make a delicious Philly cheese steak) and had most of our buffet meals at the Seaside restaurant, so a special shout-out to the staff at those locations in particular. I got spoiled on all the delicious fresh fruit, especially the mango. Dominican Night was a really fun time getting to sample some local cuisine and culture. We enjoyed all of the a la carte dinners, but it became confusing to keep track of which restaurants were open on which nights. And we had to miss our last night’s Kabuki reservation because we didn’t know that Dominican Night was going to include a buffet. It would be helpful to include that info on the daily events board. The only blemish on an otherwise delightful vacation was the lackluster and often non-existent service of our “butler,” I’ll call him “Beto” for short. Upon arrival, Beto took us on a brief tour of the lobby and plaza with another couple that checked in several minutes after us. After the walk to our building, he handed us our room key envelope and told us to go explore while he took the other couple to their room. This gave me a good 15 min to set up the Majestic app on my phone and peruse the maps and information, so there wasn’t really much left for him to explain when he finally showed up to our room. Beto told us he leaves at 6pm every day and gave us the number for the club concierge in case we needed anything, tried to sell us on a “special dinner” the following evening, and asked what our shirt sizes were so he could bring polo shirts and a beach bag, and then he was off. The next day, he found us almost immediately after we sat down at the beach, and again tried to sell us on the special dinner. I said we had already booked at the French restaurant via the app, to which he wanted to know what time so he could “confirm it.” I asked him a couple of questions to which he again directed us to the concierge rather than personally offering to assist. And then poof, no sign of him until 3 days later (our next-to-last day), by which time we had figured out he was useless and there were plenty of friendly folks around to help us whenever we needed anything. He came up to us at breakfast asking where we were yesterday, we said at the beach pretty much all day (in front of building 4), and he said “oh well I don’t go to that side of the beach, I just turn around and come to the (Seaside) restaurant.” Funny because we had been to Seaside for both breakfast and lunch that day. Beto then laughed at us for wanting to sit on the beach and read a book instead of going on excursions or whatever, and my husband and I just tried to end the conversation as quickly as possible. I really hoped that was the last we would see of him. But of course, as we were enjoying one final drink at the bar about an hour before check-out, here comes Beto. He says “so I see you are checking out tomorrow,” we reply “no, that’s actually today.” So he asks when he should send the bellboy up for luggage, we said that’s ok we’ll handle it, he insists “oh no, you’re on vacation,” and we again insist no thank you, adios. We would love to return to the Mirage someday if given the option to simply decline the butler service. It unfortunately became more of a nuisance than an amenity.