Ocean El Faro

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2582 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-3.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good times!

    Reviewed by latincoffee75(Chicago, Illinois) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I enjoyed the cleanliness of the hotel in general, food and drinks were good. The staff is nice & friendly. Upon arrival, the young lady who assisted me with check in was great and also upgraded me to Adults section as it was just me at no additional charge. I just didn't like the experience of being hounded to but stuff and had a guy literally call my room and kinda stalk me to buy stuff. Other than that, I would visit again! Stay safe everyone and enjoy!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Vacations ‘19

    Reviewed by Krmen03(Greenwich, Connecticut) on Jul 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If I could give I0 I would. The experience was breathtaking, it was an amazing time, the service and hospitality was astounding. Employees such as Carlos from the lobby bar, Rosario from the buffet, Stefanie too, I felt like royalty staying at this resort. There were so many more employees that made this memorable but I can’t remember it all. There was an employee with a name similar to croberry (not entirely sure) he was cleaning up at the front and saw us with a flat tire and ran in his all white uniform to help us at all costs, I am so thankful. He didn’t even think twice about getting his uniform dirty or dropping his mop, I am forever thankful. The food is absolutely amazing, and reservations for restaurants aren’t truly necessary except for the hibachi, but you have tastes from all parts of the world, from chefs that truly care about the food they’re putting out. The views are gorgeous and the swim up suits are an absolute must. Everyone is love able and kind. One problem I did have is that I had 2 swim up suites, the 8121 suite had a strong smell of mold or mildew. We could hardly breathe, we called the front desk a few times and they promised to switch the room but they never did the switch. Be careful if assigned this suite. The room however is beautiful and maintained, but we had to call to stock the mini fridge. The person that came however was attentive and brought lots of beverages for us. As a recommendation off of personal experience, be sure of what products are being used during the massages. My husband was made to sign a waiver of liability before the massage, and he felt quite lightheaded afterwards. Not a bad experience but simply a word of caution. Overall the resort is a memorable experience and I definitely feel that it is a great time to spend with family and friends. An amazing experience I would say.

    Can I get some help here??

    Reviewed by elizabethphn1(New York City, New York) on Jul 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Where to begin, I have had a very difficult time trying to re-book my vacation now twice due to COVID. (I understand there is a pandemic, that's not why I am complaining) First time being that the country was closed off to visitors, second time (now) the country is open but the hotel is closed. Here is the problem I had to call to see if the hotel would be open for my reservation that was scheduled to take place 3 weeks from today. NO ONE reached out to me to let me know that the hotel is CLOSED until NOVEMBER 2020 Second Problem: the only way to change a reservation is to email. THIRD PROBLEM: NO ONE RESPONDS TO EMAILS UNLESS YOU SEND IT MULTIPLE TIMES I need help with the reservation, so hopefully someone from the hotel will respond back to me

    Individual ratings:

    Service

    Service-1

    Not impressed wouldn't recommend

    Reviewed by kirkyMcgoo(Liverpool, United Kingdom) on May 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Wasn't a bad holiday but was a disappointing one, it took over an hour to check in then took 2 hours for our luggage to be delivered to our room. The following morning going to breakfast we were harassed by the h2 staff to go on a complimentary tour...( they wear white shirts) and constantly try to befriend you for the reason only to get you on this complimentary tour...they called it the vip package. This happened at breakfast , lunchtime and evening meal times they wait on the main walk way and they target certain wrist bands usually english..Us in particular and many other English couples it's impossible to avoid them . That said most of the other staff are brilliant and look after you they include the bar staff, pool staff, waiters and waitresses , maids and the guys who top up your mini bar..all great..we often waited for meals in the restaurants as others did but were amused by how many were like us ..Waiting and often getting the wrong food delivered to our tables ???? shambolic really but it did make us laugh ..sometimes. I've really got to end this review as the more i think about it the more its winding me up on how much its cost..???? Not a bad hotel but not a good one , the h2 element where they try to sell you points at their Hotels is a really poor element and is my main reason we shall never Ever holiday at these resorts again..happy holidays

    Amazing staff!!!

    Reviewed by Steven C() on Apr 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here in May of 2019 and we were so happy with our stay we decided to book our honeymoon trip here this Nov. and what made us book this resort and hotel was the wonderful staff we met while on our last trip there. From Anna in the entertainment to the servers Lizanardo,Lidia, Scarlett and Francisco who made every meal worth remembering we had lots of laughs and miss them and can’t wait to see them in Nov. And we can’t forget the number one butler Alex!!! He went above and beyond for us and treated us so well and will be requesting him to help us if possible as he really made our everyday great just from his help and his personality. Thanks for An amazing trip and we will be back in November 2020 :)