Grand Palladium Palace Resort, Spa and Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9851 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Information center

    Reviewed by julielU2310PB() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Delores was extremely helpful during our stay especially regarding the COVID-19 test. She always remembered us wherever we were at within the resort. I would recommend her to help you with any questions during your stay. Ramano was our waiter at many of the restaurants. He was very kind and after only meeting him once he also always remembered us and our names. I would highly recommend him to be your waiter.

    Best vacation

    Reviewed by 94tsigek() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My time here has been because of Kim, angel, eddy, Nathanael, Luiyi (Mexican restaurant) and everyone. I have never been here before but I am the happiest I have ever been this year by being here. I really don’t want to leave but this experience has motivated me to try to learn more Spanish and more about this culture. The rooms were amazing and it felt like I was in a palace. This place has the best serve but someone restaurants lacked on the serve but other people listed at the top made a come back. I love how welcoming people are here. Kim made my experience more amazing with her skills of dancing and understanding and being so welcoming. She is the best and she should definitely get paid more. One thing I recommend is playing more music throughout the day at the pool. And also the parties need to be better because it’s mostly American music but it should be more of Spanish music and it should be all night. And the clubs should be open too. Thank you all for your service and see you soon

    Escape from Italy

    Reviewed by Mike C(Miami Beach, Florida) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Exceptionally clean ocean front resort, very well managed by a Covid-19 trained staff. Great rooms (I got two connecting suites for 4 people), professional staff and great location. The all-inclusive formula is pretty good for the quality of brands (spirits and wines) and food overall. Great attention to the pandemia, with any kind of preventive actions.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellent attentions ! Amazing food, amazing service

    Reviewed by asensiocarlos22(Hollywood, Florida) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service Mr. Carlos took a very good care of me and my family at the reception giving us an amazing loft room, I will definitely be contact him again. The food, the beach everything was great also the drinks 5 Star

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    My Grand Palladium Experience

    Reviewed by Doug W(Chesapeake, Virginia) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall it was nice to get away during these trying times, so this review is slightly slanted to the more positive than it should be. The service people were friendly, despite a slight language barrier with some. COVID has closed a lot at this resort, so you should verify prior to going. Hopefully they will be truthful over the phone with you. During our stay, convenient breakfast options were the buffet; lunch was the buffet; and then dependent on the night the buffet and three other restaurants. Remember, Bavaro is closed; the closed Punta Cana Resort while we were there - so instead of having access to four it is only two resorts (TRS). The Casino is like a Chuck e Cheese and HOT. The pool area was well maintained and fun; the beach was very good except for one day when a storm rolled in a lot of seaweed to the beach and stunk up the place. I won't be back to this resort area, I may try another Palladium property somewhere else. Again, I am trying to balance opinion to COVID shutdown. All personnel ALWAYS wore masks, and noticeably sanitized more than you normally see.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3