whala!bavaro

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 476 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Disappointing

    Reviewed by dizzydolldeb9() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We are staying at Whalabavaro now and to be honest have been disappointed.The hotel has some plus points like the rooms are pleasant and clean,and the beach is very close.We were also happy with the buffet which is always well presented and fresh.The waiting staff are polite,but not particularly friendly.Unfortunately the negatives really did out weigh the positives.Our first concern was seeing 5 different guests not wearing masks at the buffet this evening.Many people commented to waiting staff,and several of them,and a few chefs,told the individuals concerned to put their masks on.They were ignored,and we all had to watched as the idiots walked round looking at,and ordering food.There appeared to be no managers or security available to insist on the wearing of masks.Our other main problem is the noise levels,very loud music is played every where including the beach and the poolside disco pounds on until 1am EVERY night....right outside our room.Some parts of this hotel are well thought out and pleasant,but other basics like a full length mirror in the bedroom,more than one drawer each and 6 hangers between two for a fortnight,are sadly overlooked. The beach is pleasant and they make good attempts to clear the seaweed,unfortunately another area with permanent thudding music which is amplified when the keep fit guy appears!Apparently people can’t play volleyball without deafening music to accompany them!!The volleyball court is just part of the very small beach,with just rope to corner it off so inevitably people lying on sunbeds get hit with the ball.Today it was my turn,very upset and surprised by the total lack of concern from the keep fit member of staff.All in all,the hotel may be acceptable to stay for a weekend but not for 2 weeks.Some of the activities the hotel likes to offer are far more suited to a larger hotel with much more space.The members of staff that stood out for us with their above and beyond level of service were Jeury on the front reception and the maturer gentleman waiter(will check his name tomorrow). For the amount this trip cost us,we’ve had several nicer and quieter hotels in Cuba,and I think for us,that’s what we’d do in future.

    AMAZING

    Reviewed by katherinedK7027MJ() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    VERY GOOD HOTEL!!! THE SKY BAR IS TO DIE FOR!!!!!!!!!!!!!!!!!| I am definitely planing to go back there on December with my Daughter and my Family! The staff Is super friendly overall and they took care of all our needs!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    VACATION

    Reviewed by guisellav2017() on Oct 11, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had a great time at Whala. The staff was amazing. We made the best of it. It's a good place to go if you want to save a bit of money and plan to go out and do excursions. If you like to stay in the hotel, you might want to look elsewhere. If you're picky about where you stay THIS IS NOT the place for you. I can tolerate and I don't complain while I'm away. The positivea: 1. There was only two entertainers, Jairo and Jon who were exceptional and did the best they could. 2. The staff in the buffet did a great job and were very attentive. 3. The hotel is in a great location to walk to the beach and up the street at night there's a few places to eat, listen to music and dance. 4. Rooftop pool is beautiful and I thought it would be so hot up there but it was actually the coolest place to be! The negatives: 1. The food was just ok but it lacks a bit more flavour and variety. 2. There is a sewer smell throughout the property and we also felt it in our room at times. 3. The water in the shower and sink is salty. It was like showering in the ocean. 3. My husband said the beer was not very good.

    Amazing time

    Reviewed by staffan20152018(Toronto, Canada) on Oct 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    i recently came back for the DR ware i spent 11 days a whala Hotel . i did not know what to expect for the hotel as i have never stayed at 3.5 star hotel before .The first day i arrived was very hot and there was a lot of visitors arriving at the same time so the line to checking was a bit long . with all the heat i was sweating like crazy while waiting to check in to my surprise handed me a box of napkins by security guard that was and duties in the lobe he also to my bags with was really sweet of him . when i received my room it was not what i had paid for so i went back to the front desk ware i meet the amazing staff member be the name of Johanna who explain to me that the hotel was full and that they will assign me a new room the next day i was given and a mazing room with grate service i my second week i was given and upgrade to and ocean view sweet be the the manager and Johanna to say thank you for staying at the hotel and sorry for the gym not been in service with was a big part of why i book that hotel and i was on a vacation and fitness business . my overall view of the hotel the is a grate location very safe and very clean . the ting you need to be award of is that the native people form the island who comes to the hotel on weekends can be a bit rowdy and a bit rude to overseas gust with that been Sade i will visit the hotel agen some time next year

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-5

    Horrible

    Reviewed by vimath7(Toronto, Canada) on Oct 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Supposedly an all inclusive......but wanted a 10$ deposit for a beach towel !!!!! Close their pools by 7 PM. The beach area is full of debris and not cleaned. Tepid and flat draft beer at all the bars.....all in all....avoid at all cost.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-1

    Service

    Service-1