BlueBay Grand Esmeralda

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 12084 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-3.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Family Holiday

    Reviewed by Lindsay2607(Wigan, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First of all, if you’re reading the reviews here and panicking, don’t! We stayed in building 5, close proximity to the beach and pool. One pool closed for refurb during our visit, didn’t impact us at all. Plenty of sunloungers, lots of activities to join in if you wish (not pestered if you don’t) and people bringing drinks from the bar. Room more than adequate, nice big comfy bed, only Spanish channels on TV with a couple of US news channels. Lovely bathroom and the only drawback for us was that it only has a shower, we travelled with our baby so a bath would have been useful but we made it work. Buffet food is plentiful but only warm, not hot. Which is as you would expect really. Breakfast buffet is fantastic! Restaurants very nice but you do have to book in the morning for the following day and you have to do this at the lobby, which is a fair walk when you’ve only just woken up! 15 mins journey into Playa Del Carmen, would advise to go here for any shopping you may need (we wanted snacks and more sunscreen) the hotel shop is INCREDIBLY expensive. The hotel provides a shuttle bus here for 80 pesos each person, each direction. Currently pesos are the better option for currency, you get more for your money. Huge thank you to the extremely hard working animation team, especially Carmelino and Rosie. They were wonderful with our daughter and it was a pleasure to meet them. The same must be said for Juan who worked in the buffet restaurant by the beach, absolutely wonderful man and very hospitable. Overall, I would rate this as a 4 star resort as I have stayed in true 5 star resorts which do outshine this, however, our stay was absolutely wonderful and we have really enjoyed it. Thank you BlueBay!

    Very disappointing

    Reviewed by dizz2013(Lichfield, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    All I have to say I will not be revisiting this hotel the only good thing is the staff, and the wild life. In need of a revamp especially the rooms, we had a good time but only down to the people we met while there

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    FAB FAB FAB :)

    Reviewed by gemj1979() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Amazing! We loved every minute of our Honeymoon, Food Incredible we tried all the restaurants apart from the Seafood and WOW! Staff - They helped make our honeymoon one to remember, Friendly, helpful just beautiful people to be around. They work so hard and always have a smile. I have nothing but great comments about this place, being in the middle of the jungle brought lovely wildlife to your doorstep. They are constantly working on ways to improve the hotel, Beach, pools and restaurants are all being improved while we were there and it didn't disturb us in the slightest. I would love to visit again in 5 years to see the differences made. LOVE LOVE LOVE.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-4

    Hot but not

    Reviewed by rumpy() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Very hot weather,good points, the staff are amazing in the bars and restaurants and the room maids.Big down sides, no yes NO water on 3 occasions until late afternoon and only hot 3 times in 14 nights...... NOT 5*, Oh and complaining did nothing, no follow up and the TUI reps didn't seem to care. Apart from that had a good time met some real nice people and got very drunk.

    2nd time Visiting the BBGE and not our last!!!

    Reviewed by 268crystalr(Alberta, Canada) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just love the BBGE, I agree with some of the comments as in it could use some updating but I believe they are in the process of doing that now. If you go on holidays and spend all your time complaining about every little thing then you are the problem NOT this resort. I have experienced nothing but kindness from all of the staff here. They are what makes this resort!!! We didn't spend a lot of time in our room even on the one rainy day we had we made the best of it and went for a swim in the rain!!! Don't listen to all the negatives and try it for yourself, but if you are a chronic complainer then it does't matter where you go because nothing will make you happy!!!! We have been there twice with friends and we plan on returning again in April with another group of friends and our kids this time!!! See you all Soon!!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5