Catalonia Royal Tulum Beach & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9925 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Celebrating first year anniversary

    Reviewed by Liamwall38(Calgary, Canada) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thanks to everyone for making us feel so comfortable will definitely be back again I got to c and do so many different adventures and got the pleasure of filling my phone with endless memories that will last forever

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    vacation

    Reviewed by svetlanasP9605JW() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    At first, the check-in process was fast and easy. The room was basic and clean. We got the ground floor in the building. when we first got in, strong moisture hit me ,but i was thinking it's fine, shrugging it off as nothing. But then in the middle of the first night, I woke up due to the fact that i couldn’t breathe since the mold odor was very strong. At around 7 am, my husband and I felt it was necessary to go to the lobby and ask to exchange the room for a higher floor.The front desk told us that this was no problem and promised us 3rd floor in building #6. (Which was exclusive to those in their "travel club") and told us to go and pack our stuff in order to do this. When the bellboy got to pick us up, he said that he will move us on the second floor in the same building #5. We went over there to check and it essentially smelled just the same as our first room. So we went to the front desk again and then they give us a room on 3rd floor in building #6. This room didn’t have the mold smell, but there really was no difference between regular room and exclusive aside from the elevation. Restaurant - there is only one restaurant open, Palapas , there is also a snack bar too, which was open until 6 pm. We went to snack bar twice, i wanted to order California rolls ,(which was in the menu)but they didn’t have it. Variety of food was limited. It wasn’t bad, but they offered Italian dishes for 4 nights in the row is too much for us.For seven nights we stayed in the resort -one night was steak, two nights Mexican food and four nights Italian, which didn’t offer a lot of choices. Upon arrival, the front desk told us to book restaurants for every night, which is good, so it's not going to be very crowded at the same time. BUT management should please retrain the service people- we ask for salt every evening due to the fact that the salt shakers would be empty, and sometimes we had to wait for 20 minutes. I understand that due to the pandemic that they shouldn't leave them on the table, but they should at least stock them before handing them out to customers. The servers would often run around without reason, we would request bread and they would finally bring us bread when we almost finished our food, once we asked for bread 4 different servers and waited for 25 minutes! Another time my husband and i order some soup, they brought me soup first and couple minutes later my husband got soup, we ordered the same soup mine was clear and his was with some vegetables in it. We asked manager why the same soup looks different, so he proceeded to get a flashlight from his pocket and start looking at our plates, then he said my soup was not finished and brought me new one with the vegetables. I wish the food had more of a variety . MANAGEMENT PLEASE DO SOMETHING ABOUT SPECIAL MENU FOR THE SUPPOSED EXCLUSIVE TRAVEL CLUB,BECAUSE IT'S NOT FAIR FOR OTHER PEOPLE WHO ARE NOT IN THAT CLUB. FOR EXAMPLE THEY CAN ORDER SHRIMP,OR PIGLET OR LAMB.FOOD SHOULD BE THE SAME FOR EVERYONE. AND THIS IS TOO OLD —TO CHARGE MORE BY TELLING PEOPLE THAT YOU CAN STAY IN EXCLUSIVE BUILDING, BUT IT SAME BUILDING LIKE ANY OTHER,THE SAME BED,THE SAME TV,GIVE THEM DIFFERENT COLOR LOUNGE CHAIR,BUT IT SAME BEACH,AND ADD TWO DIFFERENT DISHES IN THE MENU .ITS CRAZY. On the last day of our stay, the inclement weather conditions of strong wind and rain hit the resort and we decided that room service was optimal. I called multiple times and couldn't reach anyone. Finally i reached the right person and I was told that restaurant is open and I have to go there, because there is no room service because of strong rain and wind. DEAR MANAGEMENT I REPEAT MYSELF ——— I’VE BEEN TOLD TO GO TO RESTAURANT ,WHEN WAS STRONG WIND AND RAIN, WHEN TREE BRANCHES WERE BROKEN IN FRONT OF OUR EYES!!!!!!!!!!AND ROOM SERVICE CAN’T BE PROVIDED BECAUSE OF THAT!?!?!?!?!?! I gazed my eyes upon the room service menu and what it said——SERVICE SUBJECT TO AVAILABILITY DURING HEAVY RAINY DAYS. MANAGEMENT please follow by the rules that you created !!!!!!!!!!! Beach was clean, water warm and clear.there is always guard on the watch.Pool area is nice. Ground is beautiful!! There was some small shows at night next to pool.Bartenders ,waitresses,and service people are very nice!!!!!!!Even Special Thank you to A Very SWEET entertainment lady -LILY!!!! and special thank you to Rosie !!!!!!!!!!!!And the person who booked restaurant (i believe his name was Arturo,but i might be wrong, he was the one who listened and sent some chocolate to our for our anniversary! The resort is clean and a lot of hand sanitizing areas, the staff was wearing masks. It was very safe to be there!!!!!!! They were taking extra measures to be safe during these troubling times. Vacation there from 9/27-10-04 We been in Mexico many times, in different resorts so this one is 4.5 on the scale of 5.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    5 star trip even with Gamma and Delta

    Reviewed by elizabeth w() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our 9th stay at CRT and we were there for 12 days. Different due to COVID, a tropical storm and a hurricane, but still great! We were bummed about the lack of the breakfast buffet at first, but breakfast at La Palapa and BLoved was good and you get a beach view. The hotel was at about 30% capacity while we were there. Service was outstanding as usual. Xochil at the front desk, Miguel and Daniel from customer relations, lifeguard Leonardo, Lily and Rosa from activities, Marissa from the beach bar, Alejandro and Quetzabal from the restaurant ALL continually exceeded expectations and are the reason we keep coming back. Check-in was smooth and efficient with all requests being honored. Rooms were clean and well stocked everyday. La Palapa and BLoved were open everyday for breakfast, lunch and dinner. They just opened the Mexican restaurant towards the end of our trip. Service was great and food was good (although a bit inconsistent). See you next year CRT.

    Amazing

    Reviewed by mzholym(Xpu-Ha, Mexico) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing hotel. Very clean and well taken care of. The check-in and check-out were very easy. The staff is very nice and friendly. It’s not far from tulum, akumal or playa del carmen. The food was very good, while we went the buffet was closed only the À la carte restaurants were open for the safety because of covid which is a nice touch, they are careful about that. There were quite alot of different cuisines and different activites. The beach is white with beautiful clear water, the rooms are beautiful. Would definitely recommend.

    40th Birthday Celebration Girls Trip

    Reviewed by lisanorris12(Lexington, Kentucky) on Oct 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Recently my friend and I stayed at the Catalonia Royal Tulum to celebrate us turning 40. The resort is absolutely beautiful and the views of the Caribbean are breathtaking. The food was AMAZING!! Both the taste and presentation was phenomenal. Definitely recommend upgrading to the privileged..loved having drink service on the beach and access to their restaurant, Bloved. The staff was so incredibly friendly and really go above and beyond when it comes to guest satisfaction. Especially Daniel and Arturo who were absolutely the BEST!! This was my second time staying at a Catalonia Resort and they never disappoint. I would highly recommend staying at their resorts.