Dreams Tulum Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7093 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Dream Tulum Resort & Spa

    Reviewed by cknight2021() on May 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The facility is nice but the food quality is not good. Many of the restaurants were closed and what was open wasn't great. The resort as nice enough, but the beach is small and there is only one small area where the coral has been removed so it is safe to wade out.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Beautiful hotel, right on the beach and near Tulum

    Reviewed by mgoliveirasf(Washington DC, District of Columbia) on May 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved my short stay at Dreams Tulum. The property is beautiful, with hacienda-style structures, there are many large pools, the food was exquisite and the staff so attentive and friendly. I can’t wait to come back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great escape from reality

    Reviewed by baileea638(Houston, Texas) on May 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    After reading reviews online, I was quite hesitant about the food situation. After eating at the buffet too many times, I understood the reviews. The restaurants, particularly Portofino, however, were quite a bit better than the buffets. The same goes for the bars. Bars inside the restaurants were cleaner and typically had better variety and service. Pools were great, beach was beautiful but rocky, room was comfortable, and the staff was fantastic.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Wedding

    Reviewed by Justin W(Lake Orion, Michigan) on May 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our wedding here was amazing. Would highly recommend Stephanie as a wedding coordinator. No hassle whatsoever to plan. The beach has seaweed but that doesn’t bother us. Food is good! Covid test was TERRIBLE. I think I have PTSD from the experience. The guy who jammed the swab up my nose was not empathic or professional. He did not even wash his hands.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Mediocre Hotel Experience

    Reviewed by Y4708IBstacyp() on May 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The good:: Beautiful grounds and beach. Spa was pretty nice. The Bad: Poor quality food (be prepared with Imodium) , shabby rooms, long check-in and poor air conditioning. Staff were friendly, but service was slow. This resort is at best 3 stars and not worth the price. Look for other options when visiting Tulum. Not worth the price point.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3