Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18156 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Never better - everything was perfect (almost)

    Reviewed by Barbara L(Jackson, Mississippi) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had 6 perfect days - basics - like the beds and the rooms were comfortable, very clean, well appointed. The resort is gorgeous. The entertainment varied and some of it was very good, others were merely entertaining. The spa is amazing, hydrotherapy services were unlike any other. And both my massage and facial were extremely effective and relaxing. The food was by far 10 times better than I would have expected at an all inclusive resort. Pools and water features were well designed and the beach was beautiful. Staff were extremely friendly and attentive, I actually have never experienced such sustained excellent service anywhere. Two minor matters made this just slightly less than perfect - I got stung by a jellyfish (not too bad, but disconcerting nonetheless) and we had to wait awhile to return some beach towels we borrowed for a day excursion. I highly recommend this facility. I have never been as relaxed or appreciated as I was at Excellence Resort Cancun.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    The perfect vacation !!!

    Reviewed by Mommytrags(Faribault, Minnesota) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel room, service,friendliness of all staff is unbelievable ! Many activities and the staff that ran it were exceptional Christian ,Enrique , Gonzalez and Daniella were fun friendly and engaging .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    The staff are what stands out!

    Reviewed by capt86(Puerto Morelos, Mexico) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I have visited ERC around 15 times in the past 10 years. The food and drink quality is always good, the rooms always impeccably maintained, the gym is excellent and there is a good variety of entertainment and shows. There have been renovations to certain areas of the resort, and the improvements are great! There have been many changes in the past 2 years in terms of staffing, and although we have been saddened to see some of our favorites go, we are happy to see certain familiar friendly faces: Cristobal and Gustavo (bellmen services - the first to greet you and welcome you "home"), Tomas Jimenez (Oregano) and Luis Ek at Chez Isabelle (food service - they go above and beyond, to say the least, and we are always so glad to see them again - they are true ambassadors for Excellence!), and Luis Pech and Rosalba (bar service - Luis is a long-time friend who now works behind the scenes, and Rosalba is our favorite drinks service person - so sweet and efficient, always has a welcoming smile and some kind words - such a gracious person!). Finally, some of the last remaining managers who have always made our stays special: Armando at Barcelona, Juan at Lobster House and Santiago at Chez Isabelle -gracias senores! Despite the shift in staff and certain values (e.g. converting way too many rooms to Club level, for example), these are the people who will keep us returning time and time again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Excellent Resort

    Reviewed by Raineprincess() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The name suits it well, the staff is excellent, the service is excellent, the wide array of activities and offerings are excellent for travellers who want to relax or to be engaged during their travels its the best of both worlds, special mention of the entertainment team who keeps the stay exciting from silent parties to karaoke to dance, cooking and language lessons, Latin fiestas, disco nights, staying here was well worth the trip

    Absolutely beautiful wedding and get away!

    Reviewed by Lalexander58() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My sister and I went for a friend's wedding and it was beautiful! The resort itself pays attention to details that didn't go unnoticed. The staff is courteous, pleasant, and friendly. Enrique is a gem. Loved him with all his activities that he gets you engaged. Gonzol's(?) smile and greetings just make you smile too. Highly recommend the bike tour and the AquaZumba.