Occidental at Xcaret Destination reviews
24249 TripAdvisor reviews
Xcaret Vacation
kathleendb2016 (Chelsea Mi) on Mar 23, 2024
Thanks to our Royal Club breakfast team who started each day with smiles! This is the amazing team: Apo Dzib, Daniel, Alberto, and Ahito. Also, a huge thanks for drinks at the pool goes to the wonderful Mireya! Thank you for making our trip great!
Definitely coming back
heribertolopez966 on Mar 23, 2024
Great first experience have to come back with kids and family water park was amazing spent all day there big pools with bar rooms were comfortable plenty of activities for a hole week their wild life was great
Wish management was better
Sightseer801627 on Mar 22, 2024
Waited forever to check in, didn’t get rooms we requested. Waited two days to get extra beds, had two people in our group have room keys expire two days in to a 7 day trip so had to got at 10 at night and wait 30 min to get room keys adjusted. Wait staff and food great, overall management extremely poor.
There's more information after you check in that will blow your mine
riguen1978 on Mar 22, 2024
A Nice place with a lot of opportunities for improvement on Service and entertainment. The one issue was that they have 6 restaurant but you only can schedule 2 due to your nights of reservation then you have to wake up early to go to front desk to be able to reserve one restaurant to be able to complete the reservation I got 5 nights and they only allow me for 2 restaurant. then if you are a guy that love to dress on nice shorts pant know that you are not allow to get in only with long pant. For us next time adult only hotel with real 5 stars
Getting married here but I wish I wasn't
Janette R on Mar 22, 2024
My wedding is set for May, 2024. I was left with a very, very bad taste in my mouth from Gabriela Paz's treatment; she is too arrogant to be in the position she's in. I'm not exactly sure what her role is within the hotel, but based on how she behaves, she's not giving a good impression of the hotel. During a meeting we had with her in regards to our wedding she acted extremely arrogant and authoritarian, as if we were begging for a service that we're paying for. The faces she made when either I or my husband, were speaking were very unprofessional; I felt like I was in a high school meeting instead of a professional one (rolling her eyes or laughing at what we were saying). She didn't want us to interrupt her when she was speaking, which I understand, but when it was our turn to speak, she immediately cut us off, so I didn't feel any respect from her, quite the opposite. Her way of speaking and expressing herself with everyone present was very unpleasant and disrespectful at all times. We (my husband and I) are hotel clients, and I didn't feel any comfort in staying at the hotel knowing that there are people like her among its employees because what can I expect from the other employees?. After this experience with Gabriela Paz, I lost all desire to stay at Occidental Xcaret; I will only do it because unfortunately, we've already chosen it for our wedding, but in the future, I don't see myself staying there or recommending it, quite the opposite. Planning a wedding in Occidental Xcaret has become a nightmare, however, on our wedding day, I won't let this bad moment steal the happiness we want to share with our loved ones, but if I had known from the beginning that the situation was going to be like this, I would have planned something very different in a completely different place thank you to the treatment of Gabriela Paz.