Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7239 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Secrets Akumal Review 2020

    Reviewed by danie587() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My family and I just returned from our wonderful stay at Secrets Akumal Rivera Maya. Our stay was 7 nights- 8 days and not nearly long enough. There was a total of 13 of us. We booked our stay through a local travel agent who set up transportation to/from hotel. Our transportation was Delta Vacations and they took the proper steps to follow safety guidelines regarding COVID-19. Upon our arrival to Secrets Akumal our temperature was checked twice and hands/shoes sanitized. Our luggage was also sanitized prior to being brought up to our rooms. Our rooms were cleaned each day and beyond beautiful. Staff cleaned the beach chairs before/after use. All staff was wearing face masks and eye wear. Our temperatures were taken each morning at breakfast. Seating during meals was 6 feet apart. Not all restaurants were open, but they would alternate during the week. They offered Aqua Strong and bicycling in the pool during the morning’s. Each were placed 6 feet apart and sanitized before/after. The beach was absolutely breathtaking. We went snorkeling pretty much everyday and saw a lot of sea life including turtles and stingray. Entertainment at night usually was 1 show and then live music or DJ following. The club was closed due to COVID-19. We would love to see what the entertainment is like normally without the COVID-19 restrictions. My husband and I also got married on the beach at this resort. The wedding planning team was amazing to work with & very timely when communicating via email. Our wedding was so stunning!! We booked a few excursions through Jose with Delta Vacations. He set up transportation to/from and answered all of our questions. Overall we would definitely visit this resort again and would recommend to anyone! We want to give a few shoutouts to the staff that made our stay so wonderful. Alfredo - Entertainment Rene - Entertainment/Activities Lizseth- Beach/pool waitress Ivan - Helped set up beach/pool chairs Jessica - Entertainment/Activities Mariana - Entertainment/Activities Jaz - Wedding planning Carolina - Wedding planning Abi- Wedding planning Fermento “the Fermenator” - Entertainment/Activities Jorge - Market Cafe/Helped with our wedding dinner Fernando- Bartender Ranjith- Wedding photographer through Adventures So many more staff members who we didn’t get there names. We had a trip of a lifetime! Thank you!

    Absolutely Amazing Resort

    Reviewed by cassidyw_0803_() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I truly cannot say enough about this place - we booked a last minute trip here when our wedding was cancelled for the second time due to COVID. We simply just needed a break. I started from scratch looking for a resort and just did some digging/research. I can't exactly remember how I got on the Secrets website, but their resorts looked beautiful and we both are familiar with traveling in Mexico, so I thought "why not?". We chose the Secrets Akumal resort and easily booked our trip and flights through the website (would highly recommend this). Before we knew it, we were in Mexico arriving to our resort and we were INSTANTLY blown away. Every single staff member we came into contact with was wonderful and made you feel like kings and queens. We paid extra for the Preferred Club experience and I would 10/10 recommend to anyone - you get a private lounge/bar that you can check in/out of that is open for yummy snacks and drinks (highly recommend one of their Blanc Martinis - truly delicious). The beach is absolutely breathtaking full of snorkeling opportunities (we saw over TEN sea turtles in one hour) and the beach service is superb. The thing that shocked me the most was the food - I have always heard that all inclusive resorts had iffy food that typically is bland and boring. Secrets Akumal was INCREDIBLE. The French restaurant, Bordeaux, was our absolute favorite. Every place has a huge menu with a complete open bar, so you can try any type of drink you want throughout your meal. Room service is also available and absolutely excellent! I could go on and on about this resort, but all I can say is to RUN there and you will not regret it! We cannot wait to go back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazon Trip! Even in this time!

    Reviewed by austinv510(San Ramon, California) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All we have to say is wow. About many things Needless to say we had some reservation about traveling at this time, but Secrets Akumal went above and beyond to make sure they were not only safe, clean, and sanitary, but also extremely friendly and understanding. Every single employee had a mask, and was wearing it properly, THE ENTIRE TIME! Even in this crazy heat and humidity. The guests are for sure much more relaxed, and without masks for the most part, but we were so distant from people, we felt very comfortable. All the buffets serve you! Not self serve. We had an amazing 7 day honeymoon. (Our 8/1/2020 wedding got postponed to 2021, but we could not give our honeymoon vacation time back, nor could we go to our original destination, Greece) My parents have come here, and they recommended it. And on just 3 days notice, we booked it. So glad we did. Our building concierge Yair was amazing, gave us his cell phone number, texted us, always made sure we had what we needed. We brought some pool floats with us, and as soon as we brought them down from the room, the pool concierge took them from us, while we got a drink. When we got our drink, he already had them blown up, with some towels at a couple pool side chairs for us. Amazing service. Aside from this, the grounds were beautiful. So well kept. All the plants and trees look amazing. We loved every meal we had. But specially their Mexican place called El Patio. AMAZING MEXICAN FOOD! We did some great excursions! Arranged by the hotel, but carried about by another company. I will leave separate reviews for those guys as well. Some great experiences. WE WILL BE BACK! Thank you to everyone at Secrets. Ps. This place is a turtle sanctuary. Directly behind the resort on the beach we’re multiple turtle nests and great snorkeling to see them!

    Clean, Safe, Great Food, Service and Fun

    Reviewed by fenandjulesgregory(United States) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were blessed to stay at the resort for 9 days; but wish we could have stayed more. The service was outstanding, from our Concierge - Yajr in Preferred Building #3, to our favorite servers: Jose in the Seaside Grill and Benjamin in Portofino Italian, to the most incredible manager/hostess - Paula in Portofinos, the sweetest Sommelier - Angelica in the Bordeaux and the amazing chef Andres in Portofino Italian. These people, the great food, the awesome entertainment staff, the great rooms (with incredible A/C) and an incredibly well-maintained and sanitary resort made for an incredible celebration on my birthday week.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wonderful trip!

    Reviewed by Christy M(Cleburne, Texas) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are UVC members and have enjoyed our visits to the Secrets hotels. This is by far my favorite experience. The staff was very friendly and service oriented. The entertainment was very good, and the entertainment team was amazing. Shout out to Jordan, Little J, Jessica and The Ferminator for making our trip memorable. We will definitely be back! Our best, Christy and Hip Hip George Vasiliou