Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18377 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing/nightmare

    Reviewed by XRossi46X(Chesterfield, United Kingdom) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The kids absolutely loved this place. We stayed for 2 weeks in a eco penthouse apartment, which was spacious, clean and had a plunge pool on the balcony. Our first week was magical. The night shows were enjoyed by all, the pools were great, good bars, friendly staff and restaurants were amazing. The kids loved the segways, bike rides, jetskies, kids club and all the animals. The beach was lovely and sea didnt look too inviting. Our 2nd week was a nightmare. We had the doctor out to my husband and 2 year old son. My husband got took to hospital with suspected stomach bug but turned out to be Dengue fever, he was so I'll ???? Then my son went to hospital later that day, suspected the same as my husband but luckily he just had a viral infection. We spent the 2nd week backwards and forwards to the hospital and in the room. ? We weren't offered much help or support from the hotel, they did pay for the first treatment for my husband out of goodwill because they thought he'd eaten something funny. My husband only found out at 6pm the night before and got a medical certificate to say he could fly home with us the following day. A couple of negative comments, one night while waiting for a table outside the steak & fish restaurant someone had been sick at the bottom of the steps in the restaurant. It wasnt dealt with for 30mins until a cleaner turned up. Up until that point it had just been left until a babies high chair was put over it (for the last 10mins) a few people nearly stood in it! We had a day and a half without any hot water in our apartment. On checking out we stood 50 mins waiting, then our transfer bus turned up and i told a couple of members of staff and that my husband was ill, he could barely stand, are bus had arrived, I'd got 3 kids, pushchair, suitcases.......not interested and was told to carry on waiting in line.

    Spa experience

    Reviewed by AllisonJ340() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I visited for our 10th wedding anniversary. We ended up doing a second couples massages because the first one was so nice. The hydrotherapy beforehand is great and the massages is so relaxing. Perla and Yareny did wonderful jobs. Greatly recommend!

    NOT LUXURY

    Reviewed by KristinaB85(Detroit, Michigan) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    If you are looking for luxury and high end escape, this is not the resort. Even in “adult only” areas, there are often children present. The main pool turned green with algae and was closed on our second day. They ran out of rum at a couple of the bars. There is no bar that services the adult pool. We didn’t have water in our hotel room after coming back from an excursion and couldn’t take showers, and the front desk copped an attitude instead of fixing the situation. (I understand things happen, but this is far from the high season and there are plenty of empty rooms in this resort to move us to, yet they flat out refused! Didn’t even offer anything to make up for this major inconvenience.) this is far from the level of customer service I expect from an area where there is so much competition for tourist $$$. Overall, while the atmosphere is cute and kitschy, it’s far from luxury.

    Sport and Entertainment Team

    Reviewed by Margaret A() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The team are really friendly and fun - made a great holiday even better! Loved the water aerobics and the blackjack in the pool with Abraham and Cynthia, will be be going home with some great memories of my first trip to Mexico - thank you chicos! :)

    wonderful resort

    Reviewed by Christel K() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    just got back from our 2nd visit to this eco resort 11 years ago the first one. Perfect accomodation and we quickly found our way around to cenote and various pools. The staff works so very hard and are always professional with a smile on their face. The A la carte and self service Restaurants are superb. Breakfast in the Toscana restaurant was lovely with Yeni Flores Ramirez such a wonderful waitress making us feel so welcome there and filling our coffee cups with wonderful Mexican coffee. Entertainment was good something for everybody and we liked the Mexican Independance Celebrations with all the dancing and stalls everybody was having a wonderful time inc the racoons etc If only the Flight from UK was shorte but hopefully we will visit again. Thank you to all at Caracol Eco Resort

    Individual ratings:

    Location

    Location-5

    Service

    Service-5