Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16917 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A true review

    Reviewed by amandaoV8467IJ() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just took a week long vacations to secrets Maroma all inclusive resort and wanted to write a review focusing on on things I initially had worries or questions about. First off, it was my first time to a secrets, BUT I have been to sandals all inclusive resorts in the past (recent past) so that's what I'm going off of. ... I don't think I would ever go back to a sandals. Secrets Maroma knocked everything out of the park, which you would expect by how it's advertised, and they really do hold it up. For the price, the all inclusions, the food, the service, the Beach, the pool and the accommodations everything was wonderful. The food was the most food I was ever offered at an all inclusive, the portion sizes are huge, and you really can get WHATEVER you want to eat off of any menu at any restaurant. Room service was quick/prompt. The drinks were great. They don't skimp on the alcohol. Beach service was great. Alberto was the best. Brought us anything we wanted. They frequently put on shows with special dinners for the guests, which is great. All different themed ones with focus on a certain kind of food. We did Oriental night, food again was amazing. Show was nice. The beach itself was beautiful. White soft sand, the softest I ever felt, crystal clear water. Lots of beautiful fish we could see in the water as we floated around out in the ocean. The beach huts are some of the better beach accomodations also that iv seen. They're great. Towels are provided and brought to you, they're huge towels and wonderful. You can also always just grab some on your way down or up the beach. The pol area is large. Beautiful infinity pool. There is a section just for preferred club. There is a swim up bar. The chairs and umbrellas are nice. Lots of space ...lots of private spaces too just to lounge all around the pool and the resort grounds. The room is beautiful. Bed very comfortable. Bathroom is beautiful. Tub was large for two people and jetted. Also a soaking tub on the balcony big enough to fit five people if need be but lots of room for two as intended. They also use tablets set up in each room for room service and any other services you may need. This was convenient and pretty cool. Also there is a secret box for anything you order when the red light is on. They just leave your stuff and you get it from the other side in your room. Each building has a concierge, roberto was ours, really great. The resort also provides safe transportation to and from the airport and in-between resorts should you so choose. We got a direct ride from the airport and back this way with amstar ..very easy. This is a resort where you relax. If You enjoy beautiful views doing absolutely nothing in peace while being waited on, this is the place for you. No one here is pushy, not even the beach vendors which I appreciated. Iv been to other places where the beach vendors are pushy, the entertainment staff are annoying and the staff push things on you, trying to upsell...not at secrets. I was VERY happy none of this existed here. The resort over all was beautiful. I would definitely come back here, and I know for sure since our experience was so wonderful, we wouldn't hesitate to try another secrets resort next time. All our thanks to secrets and amstar for the best time/ vacation ever.

    Beautiful property, great staff

    Reviewed by Nomad803448(Puebla, Mexico) on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    DH and I, along with another couple, just returned from a visit to Secrets Maroma, and loved this resort. Generally, I do not go back to places, preferring to visit new places, but I would certainly return to this resort. The staff is all top notch. Friendly and service oriented, always appearing at the right moment. The entertainment staff is wonderful, we loved them, and they became our friends. All were great, but special shout out to Enrique, Gabi, Andrea and Charlie. The pool servers and chair attendants are extremely good at what they do, and always checking on you. The resort is absolutely beautiful, green and lush, with beautiful beaches and inviting pools. We most enjoyed the coati family that lives on the grounds, this made the visit extra special. The food was very good all over the resort. We enjoyed some very good shows in the evening also, especially the Jersey Boys one. A great trip!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Gorgeous beach and pleasant resort

    Reviewed by JeanneOo(Montvale, Virginia) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We enjoyed a lovely vacation at Secrets Maroma Beach. There was ongoing construction which necessitated the closure of several restaurants and the lobby. The check-in process was extremely stressful upon arrival. The golf cart driver took our carry-on bag from us (with our valuables and passports) and gave it to the bell boy. We thought he put it in the front of the cart and were upset when it was no where to found when we arrived at the temporary front desk. We were in no mood for a sales pitch (spa treatments, excursions, etc.) after that incident. The beach had fine, powdery sand and NO coral to cut your feet. There was very little seaweed and crystal clear water when the sea was calm---as was the case on most days. There were small white fish and angelfish that hovered around your legs which were quite friendly. Bring your mask if you want to observe them up close and personal. The service by the staff was outstanding, however, the grounds needed upkeep. We never saw anyone tending the grounds during our entire stay. Our room was clean and spacious and the food was slightly above average. The breakfast buffet was wonderful with wonderful variety/options, but dinners were average. Our fillet was tough as nails but another guest said hers was very tender. Our experience was that some steaks were great and others were subpar. LOTS of fresh guacamole, chips, and pico! Yum! The fish of the day was always grouper but we never tried it due to a specific fish allergy. We loved the grilled salmon and enjoyed it several times. Watch out for the iguanas near the outside grill (which was very tasty, btw). One of the big boys jumped onto my table, flipped my plate on to the ground, and stole my jerk chicken---grinning as he walked away. I heard he was a repeat offender since 2 other guests told me similar stories! I wonder what grilled iguana tastes like....LOL! Overall, it was a wonderful, relaxing vacation and we enjoyed perfect weather.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Honeymoon Heaven

    Reviewed by christinagK5923HH() on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This property is exquisite! We have stayed at numerous 5 star all -inclusives in Riviera Maya, and this one is definitely one of my favorites. The staff is the most friendly I've seen and the food was the best of all. Everything we ate was amazing! The concierge, Roberto, was so very accommodating and made every effort to make us 100% happy. We will definitely be going back!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Wedding Dream Vacation

    Reviewed by bigdogfox72() on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dream come true, absolutely amazing. We truly felt cared for. You have a carding and accommodating staff. We at be back?? food was excellent.Only thing I would do add some bars to make easier for transfers. Everybody down to the cleaning staff were extremely nice. I couldn’t avast for a better place to be for my daughter’s wedding thank you

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5