Barceló San Jose

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2258 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    PURA VIDA

    Reviewed by jubileeinvestments(Las Vegas, Nevada) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is absolutely THE BEST in San Jose! I have been coming here since 2006 and consider it to be my second home. Everything about the Barcelo is AMAZING!!!! Safety, cleanliness, delicious buffets, English speaking 24 hour customer service, gift shop, pool, gym, spa, lounge and more is EXCELLENT.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    City Hotel

    Reviewed by Joe B(Waterford, Ireland) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is in a great location and the hotel itself is lovely. A beautiful pool and the pool bar is excellent which has a great service. The barman (sorry didn't catch you name) was very good and attentive and never failed to provide a great service. The breakfast is superb and the breakfast room is lovely. I would find it difficult to fault this hotel but perhaps the Tour Desk could be a bit better organised...there were very few leaflets and I really didn't find the person on the desk very helpful considering the tours are quite expensive. One trip I went on (Hanging Bridges of San Luis) had the hallmarks of a great trip.....collected in the lobby, taken to San Luis, trek around the Hanging Bridges, Lunch and back to the hotel in the early afternoon. In reality, when we got to the bridges, the guide said the best time to see any animals was first thing in the morning so we walked around and saw NO animals, ended up having such an early lunch that we were back in the hotel by 11:30...this has to be the most expensive waste of time ever and I would not advise anyone to do this trip unless the tour company reconsiders it's timings.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Worst barcelo in the world

    Reviewed by 510feder(Vienna, Austria) on Aug 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We booked a rafting activity on pacuare river with the hotel, priced in 119$ per person, and we did a transaction, receiving a notification by the bank of having done it for the full amount. Once in the hotel, they made us pay 40$ extra with the allegation of not having received the full amount. Moreover, rooms are old fashioned with wet odor, TV remote didn’t work, and no one answered when calling reception by the phone. I would strongly advice avoiding a similar experience in Barcelo San José

    Caravan Trip to Costa Rico

    Reviewed by NorthStar486802() on Aug 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Worked out good for a short stay on a Caravan trip. Hotel was convenient to airport with good shuttle service. Meals were buffet with a nice assortment of food at each meal. Hotel was clean and suited our needs.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    The Hotel Is Clueless

    Reviewed by MusicTraveler2019(Huntington Beach, California) on Aug 05, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Here I am trying to relax in the “Premium Lounge” which I’m paying extra for every day I’m here. It is now 2:12 pm and the cleaning crew is moving us out of the way to polish the floors! Who is the manager who said it was ok to disturb people as they are trying to relax! Guess we have to leave wonder if the hotel will give us a discount for being removed for cleaning in the middle of the day?

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX