Sunset Vistas Beachfront Suites

My family of seven made a reservation for Sunset Vistas back in January of this year, for October, when nobody had any idea of how bad this virus was going to affect everyone. Florida is our favourite family vacation destination and we’ve been travelling annually (at least) from Scotland for 30 years. I had no hesitation in booking part of our trip at Sunset Vistas, for 5 of our nights, as a side trip from Orlando which our grandkids love. I took full advantage of Providents 20% discounts for full payment at time of booking which , as part of the deal, is non refundable; fully confident that hell or high water we’d be there. We all know what transpired, International air travel heavily curtailed and with the added bonus of vacation insurance not covering a pandemic. I was fortunate that most of my outlay was returned to me by Virgin holidays and I was prepared to kiss goodbye to my $2100 paid upfront to Sunset Vistas, a deal is a deal! However, I phoned Provident, the parent company last week and was able to speak with a very kind lady with a wonderful accent. She heard out my story and immediately sympathised with my predicament. I was offered an opportunity to rebook for a later date, suspend the booking without duration of time or receive a full refund! How kind of this company to do this! They and I had made a firm contract which,by right, they could have held me to; but they didn’t. I sincerely hope that those Americans that are lucky enough to be on vacation at Sunset’s beautiful location have a wonderful time in my absence. If I’m spared, and can get insurance, I’ll be back to fulfil my intentions. Thank you.

This was our second time to stay at Sunset Vistas. The property and view is beautiful. The employees are constantly working to keep the grounds as clean as possible. The condo, itself, is well-loved and outdated. Our room had cloth dining chairs and barstools with visible stains. I feel like during Covid-19 your sense of cleanliness or lack thereof is heightened and the chairs disgusted me. Also, on the floor transition between the living area and master bedroom, the carpet was frayed and coming apart and there was something sharp/pointed that we stepped on. We had to keep a towel over the area. All in all, we had a great vacation, but I think we would visit a different resort the next time we travel to Florida.

this is our 2nd-in-a-row October beach trip for wife and me. We book a 2 bedroom as the rooms are on the smaller side so we use the smaller bedroom for our luggage and clothes. Seems all the units have good views, office team is responsive if needed. I thought it was weird that nobody left their shoes/sandals at the end of the boardwalk to the beach, I did and someone took them!

We rented a 3 BR penthouse to celebrate family birthdays. The unit was very spacious, and had new kitchen appliances. However, there were several items that took away from the experience and not expected when spending this much money. The a/c filters were dated (old) and were very dirty (we opened that closet by mistake!). Given the current climate, they should replaced more frequently, not less. The master bed was comfortable except that every time you moved, it made a very loud noise (not so great for sleeping). The fan was also extremely noisy, again not great for sleeping. Also, no remote for the TV. The fan in one of the guest rooms had to be turned off completely (so noisy!) There is NO water pressure from the faucet in the kitchen. All of the deck chairs but one were falling apart. The bartender and several resort employees never wore a mask. All of these items are very fixable and the following occupants should not have to deal with them.

Recently spent the weekend at this very nice beach front resort. We had a two bedroom 2 bath suite that was very nicely furnished. Full kitchen and a washer/dryer. King bed in master bedroom and queen bed in 2nd bedroom. The living room had a pull out sofa bed. The staff was fabulous, polite helpful and friendly. Very nice tiki bar area. Two pools and two hot tubs. Mostly covered parking and a nice green area .. Excellent accommodation for family, friends or just a couples retreat, long stay or short this resort is a AA +.