Iberostar Selection Varadero

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8717 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Cuba at Xmas during lockdown

    Reviewed by Maps793611() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely hotel, great staff...couldnt do enough for you! Considering the circumstances the staff worked very hard, nothing was too much trouble, very clean....as for the Tui Rep, she was hardly around and gave you no support on anything apart from take your money on trips! The only strange thing was we had paid for an upgrade at the hotel to a "tropical room" but was advised by all the staff that our room was standard and the same as all the others???? I did ask about this at reception but the staff didnt have a clue what I was talking about, so I just left it.....

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Cuba resorts are not so much about the premises or the food but its Cuban hosts...

    Reviewed by Come_oooon() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    As many other guests will probably relate in much more details, the food and hotel amenities in general will always be less abundant and luxurious than most of the 5 star resorts in the other neighbouring Caribbean countries. Here, it's not about the hotel or the food, it 's about it's Cuban employees, who are working very long hours, 6 days a week, days and nights, for a ridiculous wage, only to serve you... I particularly loved the group of Iberostar own professional dancers and especially the girls that were absolutely fantastic both for their artistic technic and their costumes. This type of investment in very talented dancers will always pay dividends as customers are expecting to see high quality of dancing shows when visiting Cuba. I also want to thank warmly all the staff from the dinning areas and the reception that were always very friendly and helpful, especially Sergio that was constantly at the front of the reception desk ready to serve... I will definitely return to the Iberostar Selection Varadero to see these same people again in the near future.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-5

    Holiday

    Reviewed by A677AYgaryw() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was amazing food was great Sergio at reception was our favourite and the manager was so helpful love every minute of it everyone should go to the hotel amazing in every way veronica and Gary liverpool

    Perfect for Stomach Upsets and luke warm food

    Reviewed by fodder1(great yarmouth) on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    So sad to writing this but as many holidaymakers here we both suffered with stomach cramps, diarrhoea for 10 days of the 14 we were there. The whole holiday was more or less ruined by this, we didn't take enough Imodium or paracetamol. So many of the people had the same problems (see the reviews Dec-jan) as us and its hardly surprising as the "hot food" is always luke warm and sat under light bulbs that generate little heat. After 3 days we resorted to toast, chips and bread rolls. I would also like to give a special mention to who we could, Kiosk Keith @ Beach Burger Bar, Soup Man and Old Chip! these characters are the most unhelpful and unhappy people i have ever met! If you walk to there counter they turn there backs or walk off into the back and completely ignore you. Getting food from them is like a scene from Tenko. If you can try get booked in the speciality restaurants, you can see the food been cooked and chefs know what they are doing. Table service for mains and buffet desserts and some starters. As we had Christmas eve meal in the main restaurant they had a special gala dinner which looked fantastic, Lobster, Turkey, fresh fruit and vegetables. Also while we were there they must have had an inspection by someone as the black Jacket chef appeared and the other chefs were not quit so unhelpful. Rooms; a very good size but in need of updating, room service does not happen so don't waste your time ordering anything, no drinks in room as advertised (used COVID as an excuse), maid did a good job when she arrives. The hotel its self is really very nice and you cant help thinking it could be excellent if only........................happend. Pools lovely, beach is great the reception lounge is very nice as well and the entertainment was some of the best I have ever seen in a Hotel. So well done the dancers and singers in the entertainment team, I am sure one or two of you will make the big time. My mate had his big 50 so planned a big day for him with the hotel, after going through the details carefully and booking everything in plenty of time guess what? they did not do anything as planned, so really disappointed. The manager explained and apologised but it does not help when so much has gone wrong. Cuba is a beautiful country with its well documented problems which seem now to be amplified by Trump, hopefully now he has gone Cuba can start recovering again from the harsh sanctions set on her. Havana was the highlight of the trip and I would recommend a trip.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-1

    Excellent New Year Holiday Jan 2021

    Reviewed by rafaelfE168NS() on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Arrived Xmas Day 2020, left 8th Jan 2021. Hotel is lovely, well laid out and great facilities. Our 3 children (12,9,6) had plenty to do- swimming, archery, table tennis, volleyball, pool etc We all had massages at the spa (even the kids!) for a nice treat. Various restaurants- Japanese Tepanyaki, Mediterranean, Gourmet- all excellent. The buffets (main and poolside) always well stocked with plenty of variety and many chefs cooking fresh at different stations. Poolside waiters and waitresses brought a constant flow of Pina Coladas and Strawberry Daiquiris to our sun loungers every day. Family room (interconnected) had loads of space, cleaned and fresh water supplied every day. Bathrooms (with full size bath and separate large showers) also great. Absolutely no stomach bugs during our stay within our family or any of the other families we met. The weather was fantastic (I know that’s not down to the hotel, just thought it worth a mention!); 30 degrees daytime hot sunshine and blue skies (which was perfect for the New Year’s Eve foam party on the beach!), 20plus degrees in the evening in t-shirts and shorts to watch the entertainment. Evening entertainment some of the best we’ve seen on holiday. We don’t usually bother watching hotel entertainment but at this hotel it really is great. They have an awesome in-house band and professional artists putting on themed nights. 80s night was just like being at a proper concert. All in a covered outdoors area with more Pina Coladas and Daiquiris!! Unfortunately the last couple of nights of our holiday it was toned down a bit because I believe the hotel will be closing for a few weeks from Tuesday due to a lack of incoming guests from locked-down COVID-19 countries. I recommend the Catamaran trip from the stunning hotel beach (kids and I loved the snorkelling), and a classic open-top Cadillac into Varadero for a meal out at ‘Varadero 60’ restaurant in town. Special mentions for the staff that made our family holiday truly special. If you visit the hotel please introduce yourself to these people- they will look after you as though you were family!: Idelsis- guest services (reception area), this lady is amazing, she looked after us throughout from the very first day when I asked her for a kettle! Yadira- waitress (pool area), absolutely lovely and welcoming, always happy and works incredibly hard every day to ensure the guests have what they need. Charlie- waiter (various locations), super happy-chappy even brought a table and chairs out to us when the entertainment show was busy! Roxana (buffet chef)- always happy and never flustered even when she has a huge queue for her fresh omelettes every morning. There are so many others we met- Victor (animation), Yiaset (waitress), and those whose names I can’t remember. All of these people are true professionals and an asset to Iberostar. Things to know: Cuba is struggling economically and the world that tourists see is different to the world available to the national residents. This is not a destination where you can just nip to a shop for chocolate and snacks. Please take any home luxuries with you in your luggage. Cuban pesos are not very desirable even in Cuban shops. Shops in Varadero airport do not accept pesos even though it is their own currency! We took US dollars, GB pounds and pesos- by far US dollars are accepted and preferred. Everywhere.