Sol Palmeras

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8768 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Gorgeous beach, wonderful staff!

    Reviewed by jennib916(Ottawa, Canada) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 10th visit to Cuba and first to Sol Palmeras. We were very happy with our choice and felt that everything met our expectations. The beach is one of the best in Varadero - very long and deep with plenty of sun chairs, palapas and soft white sand. We visited the resorts on either side and although look nice, beach area looked terrible. It was a nice walk, via the beach, to Plaza Las Americas. The food was excellent by Cuban standards - we ate at 3 a la cartes and enjoyed them all! (Chinese, International and Italian). Beach grill was yummy! The staff was wonderful and efficient everywhere (except the breakfast buffet at Latino restaurant could use some improvement). Special mention to Leonardo who makes the best Rum Punch! Our maid (room 2003) was exceptional - sorry I forget her name. The pool area was awesome, again with plenty of sunchairs and options for sun and shade. The pool and surrounding area was spotless, pool bar was great, with wonderful and friendly staff. No swim-up option which we appreciated ;). The rooms certainly show their age but were clean and the beds were very comfortable. The rooms are not a priority for us, but may not be the case for others... We were there just as the Covid crisis was hitting and the resort was preparing to shut down as tourists were no longer being allowed in - the staff never hesitated with a smile and a positive word for us. Kudos to all of them for their hard work amidst the impending crisis. We look very forward to returning as soon as we can. Wishing all of you the best in these hard times. Stay safe, xo

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Gorgeous Beach

    Reviewed by Singletraveler99(Melfort, Canada) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We returned in January for another 5 week holiday. I have been at this resort more then 12 times. I had read that some changes had been made and were shocked when we walked onto the beach. It had been reconstructed with more sand from the ocean and had new palapas since our last trip in 2019. It is huge and gorgeous with lots of room for the lounges. The resort has 5 a la cartes which at times only 3 were open due to the resort not being full of guests. Our favorite is the Chinese. The buffet seating area is large and at times becomes very noisy. There are two grills where you can get your omelet made in the morning or other food prepared at night. There is a variety of food choices, beef, pork, chicken and fish to name some at the island. The only complaint I have is in the morning and sometime in the evening the food is not hot but barely warm. Complaining to the cooks did not bring any satisfactory results. The servers are very good at picking up the dirty dishes and refilling your wine glass. Thank you to Asaer, Jacqueline, Maylynn and Nivia for looking after us. The maids do an excellent job of cleaning our room and always have. The lobby has 2 bars of which only one was open this time due to the resort not being full of guests. Again thank you to the workers at the bar that was open namely Rene, Yamile, Ernesto and Alex for the good service. Also thank you to Omar and Fidel at the latino and Noel at the TexMex a la cartes for their good service. The only negative things I have about this resort is at the beach there is a volley ball court where a guy is constantly blowing a whistle when a game is being played. This whistle blowing aggravates many on the beach who are trying to read a book or have a afternoon nap. The "only" people who should have a whistle and do are the Life Guards that walk the beach watching for swimmers in distress. I realize that this is a family resort but "some" families need to take some training on how to look after their children. At the beach the children scream at each other and are crying while mom and dad do nothing. In the lobby bar area they let the children run around and again do nothing to stop the kids. In the evening the music being played next to the lobby bar is so loud that when ordering a drink from the bar the bartenders have a difficult time to hear you. Also when having a drink with friends one can't have a conversation because of the loud music. This doesn't happen every night so why is it not being controlled? Thanks to Alicia, Gonzalo and Felix at the reception for their service. We can't wait to return for another holiday.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Amazing

    Reviewed by gottatravel321() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went for a wedding for my niece and Dianna the wedding coordinator was amazing. The staff went above and beyond to make our stay excellent. Didn't realize the bungalow was so far away from resort so staff moved us right away into the hotel on the 4th floor. Room was perfect. Room was cleaned everyday. Always good food at the buffet, always something to eat. Ate at 3 of the a la carte and enjoyed something at each one. I recommend the Asian as that was my favorite, especially the desert (ice cream with black chocolate) Orlando the waiter in the buffet was always on point and never stopped smiling. Would highly recommend this resort. I could not say anything negative about it or the staff.

    Worst managed resort I have ever been to

    Reviewed by 801nevinh() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    People are nice, beach beautiful but this place is a terribly managed resort. Waited all week to get into our A La Carte meals. Promised 3 got ZERO. Was here with my family including my elderly mother. We will never be back. Spend your hard earned money elsewhere. Javier the manger let his Argentine buddies skip the que multiple times and screwed over multiple groups plans of my family and others. We had to eat at the buffet every night. This place sucks!

    Excellent

    Reviewed by _G7533ZI() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I really liked this hotel and I would like to come again next time because I fund a good people friendly and nice. Good animation is the best in all Varadero definitely I will go back and I hope that this keep this way shout out for the entertainer Marcelo amazing entertainer and dancer too.