Submit a request for reimbursement

If your flight is delayed or cancelled for reasons within WestJet's control, including safety-related disruptions, you may be eligible for reimbursement in certain situations. 

  1. You may be entitled to food and drinks in reasonable quantities if:

    • You received less than 12 hours' notice of the disruption; and  
    • Your departure was delayed by more than two hours. 

  2. If a flight cancellation requires an overnight stay, you may also be entitled to:

    • Hotel or comparable accommodation within a reasonable distance of the airport  
    • Transportation between the airport and your accommodation  

    Eligibility depends on the circumstances of your disruption and applicable legislation. 

Submitting a reimbursement request

  1. Request reimbursement for eligible expenses

    If you paid for eligible expenses out of pocket, you can submit a reimbursement request. 

    To help us review your request, please: 

    • Keep all itemized receipts 
    • Include receipts with your submission 
    • Ensure all booking details match your itinerary 

    For out-of-pocket expenses related to a delayed or damaged baggage incident within our control, please visit submit expenses for lost, delayed, or damaged baggage. 

  1. Before you submit

    Please ensure the information entered matches your booking exactly, including: 

     Six-character WestJet reservation code 

     First and last name as shown on your itinerary or boarding pass 

     Date of birth 

    If you'd like a copy for your records, we recommend taking a screenshot before submitting your claim. Once submitted, your claim cannot be retrieved. 

  2. What happens next

    We'll review your request and respond in chronological order. 

    If your claim is approved, we'll contact you using the email address provided with instructions on how to receive your reimbursement electronically. 

  3. Travel agents and travel arrangers

    If you're submitting a claim on behalf of a guest, all information must belong to the travelling guest. Any approved reimbursement will be issued directly to the travelling guest.