Cabin downgrade refund request

If you purchased a ticket to be seated in the Business or Premium cabin but flew in a lower (downgraded) cabin due to a flight interruption, you may be eligible for a partial refund.

One form per guest is required. Please use a unique email address for every adult on your reservation. Approved refunds will be sent to the email address provided, with options for how you can receive payment electronically.

For minors, fill in the guest information with the name on their ticket and your information as claimant.

*Required fields

Guest information

Please fill in details for the guest impacted by the downgrade.

Example: A1A1A1

Use the email address belonging to guest travelling, for accurate claim payment and processing.

Example: 5554443333

To claim on behalf of a guest who is a minor, please provide your name (as “Requestor”) and email address.