Riviera Maya

Average ratings from our guests:

Adventure

Rated4.0 out of 5

Beach.

Rated5.0 out of 5

Snorkeling/Diving

Rated4.0 out of 5

Romance

Rated5.0 out of 5

Spa/Wellness

Rated5.0 out of 5

Food/Restaurants

Rated5.0 out of 5

Nightlife

Rated4.0 out of 5

Culture/History

Rated4.0 out of 5

c

Something for everyone!

Reviewed by christinek on Jun 24, 2017

Our guests rated this hotel 4 out of

Would recommend

Travel date: June 2017

Trip Type: Friends

Riviera Maya is a wonderful place for all travelers. There is something for everyone. The beaches are beautiful, white sand and turquoise waters! Safe destination, easy to get to, perfect place for a holiday! Make sure you go to the Tulum Ruins!

This traveller's ratings:

Adventure

Rated4 out of 5

Beach.

Rated5 out of 5

Snorkeling/Diving

Rated4 out of 5

Romance

Rated5 out of 5

Spa/Wellness

Rated5 out of 5

Food/Restaurants

Rated5 out of 5

Nightlife

Rated4 out of 5

Culture/History

Rated4 out of 5

J

Excellent Westjet Vacation staff assistance

Reviewed by Jacky Leung on Jul 18, 2016

Our guests rated this hotel 4 out of

Would recommend

Travel date: July 2016

Trip Type: Family

We are vacating at Riviera Maya for 7 days from Vancouver as a family of four. We stayed at Moon Palace Resort. This is our second stay at this hotel. At the time of booking, we requested to stay at specific section of the hotel Nizuc as it is centralize to everything. I even call up the hotel reservation department with the request. However, after we arrived to the hotel, the hotel had placed us to a different section of the hotel, which is very much the outskirt of the hotel area , and the balcony is just next to a construction site which is in progress. We kind of upset as it is not a garden view as described. I tried to deal with the hotel staff but few different staffs told me that the hotel was overbooked and nothing can be done during our stay. However, Kate from Westjet vacation did an excellent job. She is a Cancun local representative for Westjet. She found out our situation the next day during the orientation and she tried to resolve the situation the best she can by dealing with the hotel on our behalf. At the end, we were able to switch a room with better view and a more convenient location. I am glad that we join Westjet vacation and it did give us a peace of mind. Thanks Kate. Jacky Leung

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