Overview
Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
287
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Complimentary toiletries
Amenities
Beach
Pool
Sky Pool
Water Slide
Pool Aerial
Spa
La Terraza
Wok
Location
Reviews
3 star hotel with good beach and bad customer service
Natalia I (Houston, Texas) on Apr 12, 2024
Summary: 3 star hotel, a bit outdated but livable, with good beach but not good customer service. We will not come back and we won’t recommend this hotel to others. Customer service is really a bummer, I’m ok with hotel being outdated etc, if you set expectations for 3 star and won’t expect more, it will work. But the problem is that it feels like that hotel management and personnel trying to take advantage of every lit thing and it’s really annoying. For example, right from the start, check in process is very long and painful, perhaps we got unlucky with the person helping us, but it took them more then 30 min to accommodate 6 of us it two rooms. Finally once they got it settled, they told us that room key is a bracelet that you can’t take off, have to wear 24/7, and if you loose it, it’s $150 charge, if you need to adjust it, it’s $10 charge for a ribbon ….how ridiculous is that….process itself and really you will charge $10 for a piece of fabric? Hotel won’t break bank on $10 but from customer perspective it’s super bad service and very annoying. Details: Hotel itself: it’s a “boutique” style hotel, small and compact compare to other hotels in Cancun. Everything is close distance, no need to walk a lot, hard to get lost. With that, everything is very tiny, very small kids club, small coffee shop, small pools etc. So far it’s working ok for us as hotel is only about 50% in occupancy but if it gets busier then it will be a problem. Room: room size is decent, two double beds, good size balcony. Mini bar. No complaints here. Food: overall food is as what you would have in 3 star hotel. They have buffet and few restaurants on site, not much diff between them, same cooking stuff, same food quality. My main concern is that we noticed that the same food has been served in the buffet for breakfast, lunch and dinner. I mean not type but literally they keep the same tray of food for the whole day. It’s cold most of the time as well. They have cooking station at the buffet where they can make you fresh omelet or taco though. Beach: beach is great. This is the only thing that really making our vacation great, beautiful water, no seaweed so far (we are here as of April 12th, 2024), clean sand. I have to note that beach is wavy and can be rough, no wave breakers here. Verdict: if you already book it, just set you expectations right, and come have fun. At the end, they have great beach and unlimited tequila to make if up for the rest:)) If you still in search, check other options, for this price point, you can find better deals.
Tavola with Octavio
Joshua C on Apr 10, 2024
Tavola was amazing and our server was even better!!…his name is Octavio!! 11/10!! Food was amazing and views were epic. Please visit!! Our food consisted of pizza, risotto, lasagna, dessert, such as bum, Bellini and Affogato. Absolutely remarkable and phenomenal!
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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