Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8983 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Everything you want in Paradise

    Reviewed by reilleyb() on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    LOCATION, LOCATION, LOCATION! The best things about this place is the white, silky sand beaches that melt into the crystal clear bright blue water. Purpose of my trip: relaxation with a little bit of fun. The staff is truly phenomenal. Highly recommended to upgrade to VIP. Oscar at the front desk is the man to talk to, he is extremely helpful. Once a VIP, hit up Armando in the lounge; he is probably one of the best bartenders in Cancun.We talked for 6 hours one day while I nursed a sunburn. ha. (When sitting at the pool, go inside and see Ricardo! he is super fast and efficient.) The food and drink is rich with great options. The staff at the resort are so kind and genuine. Ruben and Gerardo with the bags and taxi services for the hotel are so helpful and friendly- you can’t even pay people in the states to care this much. Janet and Dania, the VIP beach servers, sweet as pie and always available to take an order. Elmar, beach security, good man and great to practice Spanish with; he can teach you a lot about Cancun and the little extra details that around the area. I am not usually one to participate in activities but Ivan has a variety of beach games to play and worth spending a little bit of time with. Jennifer, you made my Monday...She is one of the water aerobic instructors and so full of positive, healthy energy with a beautiful smile. If staff members are encouraging clients to participate, "why not?" I wish i could remember the man she worked with because his dance moves were incredibly fluent and attractive. lol As I was leaving, Reyna and Antonio were so endearing and remembered me throughout my stay. It feels nice to be remembered. The entertainment is cultural and most of the activities that are constantly going on are worth attending. My trip was supposed to be 3 nights but ended up extending one more because the staff and location just felt too good to be true. I can’t imagine staying anywhere else after this experience. Muchas gracias a todos!! Disliked · I sleep with my window open and no a/c so the music plays a little late but it’s not too loud. And..... no balcony in my room but if that’s the worst part. I did okay. Mini fridge, not the coldest, but hey, it's the Caribbean.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Review

    Reviewed by ailenisd() on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I stayed at the Dreams Resort in Cancun for a family vacation. The service was exceptional, the staff was very friendly and professional specially Ivan, he was very friendly and as soon as we checked in he remembered our names for the rest of our stay. Every time he would see us he would greet us with a smile and help us with anything that we would need. We will definitely come back to visit Ivan.

    The Explorers Kids club was INCREDIBLE, and my girls loved the staff so much! BEST PART OF THIS RESORT!

    Reviewed by saunders0n1(Denver, Colorado) on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Truly the staff at the Kid's club was excellent, you can tell they love their job and playing with your kids so much! Our girls just turned 3 and 4 years old prior to our trip, and it made our stay so much more relaxing knowing that we could get away for a "quiet" meal or relax in the hammock while the girls were having the time of their lives! The club has structure, so you know when swimming, beach, arts & crafts, all activities are and your kids can pick what they want to do. Vacationing with young children is still a lot of work, but having this club was wonderful... The staff even made our girls gift bags for our trip home, which meant so much. During our stay, our girls would see the staff (Yas, Fer, Nixia, Yes) and say "their are our friends"!!! and would ask to go and play with their friends. It was such a great experience, as we felt completely comfortable from day one leaving our young girls with this staff! Loved our stay, HUGELY due to our girls having so much fun!

    Great beach. Hotel needs some updating.

    Reviewed by bmapstu(Moorhead, Minnesota) on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is all about the beach. They have one of the best beaches in Cancun. It is in an area protected from the waves. You can wade out into the water 100 yards and the water is still only up to your knees. We had upgraded to the preferred level. We were unhappy that they allowed non-preferred people to sit in the preferred area on the beach because it limited our choices of chairs. Gabriella served us in the preferred area on the beach and she was amazing! The outdoor entertainment staff was great, especially Ivan and Jennifer. They kept us busy and entertained. The hotel is nice in general but could use some updating. The first room they gave us was dirty and outdated. We asked for a free upgrade and they quickly gave us a much better room that was clean and more modern. We had a balcony room, but most rooms don't have balconies. There is a mini fridge in the room that they stock with pop and beer. The lobby bar and outdoor bar were nice but the booze they offer isn't the best. They offered much better liquor in the preferred area on the beach and in the preferred lounge. Armando served us in the preferred lounge and he was fantastic. He surprised us by arranging a special dinner for us to celebrate our 25th anniversary. There are a lot of restaurants. The food was hit or miss. The staff made good recommendations on the food if you asked. Not every restaurant and bar were open due to Covid. Our favorite restaurant was the El Patio. Christian served us there and other restaurants. He was the best! We usually ate lunch at Olio where Marcus gave us great service. Chef Hendricks and Mesero Pedro gave us an amazing 25th Anniversary dinner at Portofino. They have a nice coffee shop with regular and specialty coffees. They also serve ice cream, crepes, and other goodies. Laura worked at the coffee shop and is a great asset for the resort. They have nightly shows at various places, which are followed up by musicians in the lobby bar. Those portions of the entertainment were also good. Overall this is a decent resort, but it could use some updating of certain areas like the guest rooms. Kids will love this resort.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Best Resort I've Ever Been To

    Reviewed by 394lilik() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The workers are the ones who made our stay phenomenal. They did the best they could to get whatever we wanted. The lady who cleaned our room I think her name was Lucelmy was very sweet and did an excellent job and our drinks server, Gerson, he was very attentive and outgoing, he brings your drinks while you are on the beach. The place is very clean, they even clean the sand every morning. They stocked our fridge with beer/soda and snacks every day. I highly recommend this place.