Finest Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7665 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Anniversary in Heaven

    Reviewed by Mohsen S() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place simply amazing. We stayed here for our anniversary and had a blast! We had a swim-up suite which was the best. The rooms, and the facilities are beautifully designed, very well maintained and super clean. The staff are exceptionally friendly and accommodating and everybody goes beyond their way to help you and make you comfortable. To name a few, Israel and David and many others gave us a wonderful service at the restaurants. Jorge was gave a fun archery lesson, a very nice bike tour of Playa Mujeres and the surroundings and other water exercises and activities in the pool. Francisco at the fines club bar was exceptionally helpful. The food quality in all restaurants exceeded our expectation, but was specially good at Dommo and Le Petit. We had lunch at Duke's Seafood was just OK.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Our unforgettable Anniversary

    Reviewed by Leila R() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Each and every person were very friendly and helpful during our stay. Jorge was the one with the very high energy level. He gave us a bike tour ride and guided our morning zumba and exercise in the water. He helped us find the best way to visit Isla Mujeres. He were always around to help. Salvador was the one who was always helping around with a big smile, he even played a very professional ping pong game with me. He was also involved with the water zumba dance and spent his time to engage us in all the activities in the resort. David, he turned into our friend and we were almost following him in the restaurants every night. We had long conversations with him and enjoyed his company. He explained the food details and gave us an overall explanation of the resort and Cancun area. Israel always did his best to serve us really well. He even remembered what we ordered the other days so he had the order ready before we said anything. That’s a great feeling to know someone is trying to take a very good care of us. He was very helpful during our stay. Overall, everyone was helping to make an unforgettable experience during our stay in Mexico.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing place to stay

    Reviewed by kevincrawford1993() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is amazing! All the staff is amazing and so nice! Carlos on the beach was so nice and service was great! Celia at the spa was wonderful, Freddy at the restaurants was also very nice! All the staff were very friendly, made our stay very wonderful! We will be back!! Rooms, food, everything was great!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Thomas

    Reviewed by thomaslin3922222() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    When we order at Duncan house, we order 4shrimp cocktail and the waiter seems surprised and not happy? Which gives us a bad look. We booked 6days in this hotel and in excllence club. Anyway, the young boy at the excellence club bar is very nice I think his name is Javier?

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Hella Honeymoon

    Reviewed by S5274ATbriand() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Finest Playa de Mujeres, Was a clean resort, we had a great time, every request we had was met without question from needing specific alcohols, coffees , and a fan in our room, it was all taken care of quickly. Staff was very helpful especially Sean and Damian at the excellence club beachfront, amazing guys and the art work they make is awesome! Go see Giovanny at the Aqua Bar . Jorge and Andrea will get the party going and full of energy ! Have to give a huge shout out to Alfonso the tennis pro for being great at what he does . Wish we could have stayed longer , looked forward to returning again!!!