Finest Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7272 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Exceptional Service

    Reviewed by 995tobyg(Chicago, Illinois) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for a family wedding over a long weekend. Truly exceptional service! Every staff member was friendly and competent. Did not see a negative expression from any staff member at anytime. Great facilities, good food and beverages. Plenty of options for restaurants and food preferences.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great Trip, Sensational Staff

    Reviewed by sw1485(New York City, New York) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were 2 couples traveling together. From the moment we stepped into our Adults Only building at the Finest we were warmly greeted by Yatzely and Fernanda at the front desk. All of our accommodations were great and we felt, "Taken care of". Throughout the week they, along with Elizabeth and Leslie, made our vacation very comfortable. The room was spotless all week with comfortable bedding, turndown service and a huge deck. Off to the beach we went. We were greeted by Oscar and Angel who could not have been friendlier. They set us up each day on either beach beds or chaise lounges and checked on us throughout the day. They were part of what made it such a great trip. The same held true for Alex and Carlos, the waiters on the beach. By the end of the week they made us all feel like a "Familia". My wife and I went on a few bike rides which were led by Diana and Claudia. Both were great, friendly and warm. We also saw them throughout the week at other activities. Again, by the end of the week we were talking about ourselves to each other like old friends. Of course at the end of the week there were hugs goodbye. The food at the Finest was very good. After the gym, which was also well equipped and spotlessly clean, we went to the buffet for breakfast. You name a food and it was there and it was good. Trying to eat a bit healthy I would have an egg white omelet which was expertly made by Humberto. Again, a warm greeting each day with a big smile. Hola Humberto!! Lastly our favorite restaurant was Dommo. The food and staff were great. Berenice the manager always gave us our favorite table, Conception, Julieta, Valeria, David and Humberto the service staff were fantastic. Getting us whatever we wanted and how we wanted it. Glasses were always full, the food was hot and delicious. This was a wonderful trip which was truly enhanced by the professional, warm and friendly staff of the Finest. Gracias Amigos y Amigas!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Family trip with grandkids

    Reviewed by kchap2020(Saint Louis, Missouri) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at adults only Excellence resorts several times. This time we wanted to share our Mexican trip with our grandchildren. Finest came through with flying colors as expected. Everyone e in our family had a great time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Great food, beach, and activities

    Reviewed by vacayallday2020(Raleigh, North Carolina) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I had our wedding ceremony here and had the swim up room. We were beyond pleased with the service of the staff and the quality of the resort. The resort is very well maintained! Clean grounds and the activities provided by the resort are great supplements to fill in gap time. We enjoyed how the resort always had a themed dinner night. We enjoyed Bali night and Mexican heritage night, each time the food was amazing!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Family Resort

    Reviewed by Megan S(Richland, Washington) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were very pleased with the number of restaurants, the quality of the restaurants, how family friendly the resort was, the cleanliness of the resort, and the spa was amazing. The option of so many pools was wonderful, though we would have liked to go to the main pool there was not enough chairs there and people would claim the chairs early in the am, and then just pop in and out throughout the day to use them. That was frustrating- at one point all the chairs had stuff on them but there were only 4 people in the pool area. We had that same problem with the chairs on the beach with an ocean view, we always got stuck int he second row behind the bushes while the majority of the chairs facing the ocean were being held by people. The resort strictly says this is not allowed, but people definitely did it. Instead we used a pool in the center of the resort which was very lovely, not as busy, and we received great poolside service. Their kids club is great- though keep in mind if your kids are still in diapers they will not take them in the discovery lounge (where they watch the kids for up to 2 hours during meal times) or at the discovery kids zone (where they can be dropped off to play in the kids pool and do activities). We were still able to use the discovery kids zone, but since our daughter is not fully potty trained yet we had to stay with her. They do offer babysitting services and we saw their sitters with other children throughout the week, but we did not use them ourselves. The nightly entertainment was good, and fun. Overall we would definitely visit again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5