The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 9096 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful Trip!

    Reviewed by ConstanceJClaren() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here for Luke Bryan's Crash my Playa. Great experince overall. I do have to mention that our server at the CusCo Pool was amazing....so attentive and friendly, we looked forward to seeing her every day. Look for Cristel if you stay at the Grand.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Blown AWAY!!!

    Reviewed by mfc1026() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I had an AMAZING trip. It was truly unbelievable. To be honest- we didn't think too much of going to Cancun but now can NOT recommend it enough! The Palace was literally just that a true palace. From the gorgeous interior to the breathtaking landscape- it was stunning. The service was above and beyond gracious, the food was delicious, the pools and beach were impeccable. Our room....INCREDIBLE!!!!! As as we arrived it was nothing short of fabulous. Rene the bellhop was friendly, accommodating, and helpful, David the bartender in the lobby made our end caps that much more great with his cheerful and charismatic personality, Zenya was very kind, smart, and helpful, and Gerano with transportation was great to talk with on our ride back, and helpful. ALL the staff truly were just so kind. We had such a relaxing time at The Grand at Moon Palace. It was a trip of a lifetime. We were nervous being bored- the resort is HUGE, we were NEVER bored or felt "stuck" Do NOT hesitate on this one- easy decision.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Awesome resort for kids

    Reviewed by cthw(ontario) on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is awesome for kids and worth the money. My only issue was the waterpark, I don't understand how you can limit the height for your water slides to 53".....no one under 53" can go on 2 of the three water slides. My son (10 yrs old) and my wife were not tall enough to go on the slides....most waterparks its 48". Other than that this place is always great.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great trip

    Reviewed by 298lanih(West Chester, Pennsylvania) on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Moon palace was a lovely resort, great restaurants and staff. Room was beautiful and had a bit of an ocean view. The resort is huge so bring comfortable shoes or take the golf cart shuttles. There is no ocean view from the pools at the Grand, which I would have liked. There are trees blocking it. Lots of swim up bars and comfy lounge chairs. Had a great time and would return!

    Best vacation ever

    Reviewed by JenniferS950(Mississauga, Canada) on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I sent a review earlier this week but am back because I simply can’t stop raving about this resort. We discovered the family pool a few days into our stay. From bracelets and crafts and bingo to water-volley ball and so much much more, Alberto, Diego, Memo and Loida made our kids so happy. Cristel and Carlos kept the drinks flowing and the food coming at the same pool. I am so grateful for The Grand and their superior customer service. Leonardo and Mayra were incredible waiters at the Grand Buffet. I e day we spent time at Nizuc and Sunrise...the Dancing Chef (Ernesto) made our day! We will be back!