Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13529 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful place

    Reviewed by Z7738PRlaurent(Chacmuchuch, Mexico) on Dec 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was so welcoming and Julian Ortega was so helpful and kind getting our room set up. From the moment we walked in we were helped with any questions and welcomed with drinks while checking in.

    Incredible stay

    Reviewed by aprillhale() on Dec 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I came for the first week of December. We decided to upgrade to the reserve a few weeks before the trip and I’m SO happy we did! Hector was our concierge and he was the BEST! He checked in with us throughout our stay to make sure we were happy and comfortable. He made our reservations each night and even reserved us a table at an amazing restaurant across the street (Rosa Negra) ask your concierge to reserve you a table there, it was some of the best food and service we’ve ever had, even better than we have received in the states. I’m disappointed we didn’t do a better job taking note of the other staffs names because they were all so wonderful. Always smiling and happy to help, beach and pool service were better than we’ve ever had. The food was pretty good. Vento was our favorite dinner and the exclusive restaurant for reserve was our favorite breakfast. Fuego was our favorite lunch, get the Thai shrimp tacos, you won’t be disappointed. This resort is beautiful and the staff excelled the experience. I’m so glad we upgraded to the reserve. It was worth every cent. They’re doing a great job with Covid precautions, all staff are wearing masks, you sanitize your shoes before entering buildings and typically a temp check as well as hand sanitizer. Covid is scary, but they have done an excellent job keeping everyone safe. We cannot wait to return and will definitely request Hector. Side note, PLEASE TIP. We saw so many people not tipping. These people bust their backs to wait on us.

    Service

    Reviewed by P8105UCjosev() on Dec 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Julian O. at the check-in... 10/10 service. The man is hilarious and is extremely helpful. Highly recommended!! We encountered absolutely no problems with our check in and service. Julian makes you feel excited to be here! Great job!!

    Amazing service

    Reviewed by bellab996() on Dec 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Julian Ortega is amazing at the front desk and very helpful. 10/10 would record him. Great work! Thank you for all your help during check in!! He made my birthday trip start off on such a positive note.

    Paradisus by Meliá Cancún

    Reviewed by geom354() on Dec 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Eddie was our server at Malva and very helpful . He was very attentive and helped us with selections and getting our drinks . We couldn’t have had a better experience. The Paradisus resort was amazing and the beach was outstanding.