Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9560 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    EXCELLENT VACATION

    Reviewed by Alexandra A(Passaic, New Jersey) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beauty hotel, very good food. Very relaxing place It was completely clean, the staff work very hard to maintain every single square feet in the hotel spotless. Staff are very friendly, they do every thing they can to accommodate your needs It was not crowed which I loved because I was worried about the Covid 19 but I felt safe inside the hotel, no need to go outside for excursions, everything I need was provided

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Incredible Service-Best Food experience

    Reviewed by 701kevinj() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time vacationing to Mexico and we were amazed at the service at Hyatt Zilara! We've stayed at some nice places, Grand Wailea, Bellagio and others. Quite frankly the service at Hyatt Zilara blew those places away! Everyone, I mean EVERYONE was so courteous and polite! It blew us away! We were concerned about Covid, but I can tell you they take hospital-like precautions and make you feel so safe! Having Covid testing available in the hotel is incredibly convenient and well thought out! The Food. One of our trepidations traveling outside the US. It was incredible. New themes every night, incredible presentations and 5-star quality. Service again over the top! Facilities. Incredibly maintained. Cleaning and fix ups occurring throughout the building. They don't wait till it needs it, they are keeping this facility in tip top shape! Entertainment. They had a new show every night in the giant atrium! Latin dance troups, Cirque type performances, an incredible MJ tribute by a talent you'll swear is him. Dancers are unreal! Traditional Mexican Dance Evening with the most colorful costumes I've seen! No need to leave the complex, all this is brought to you by Hyatt Zilara! Rating: If I could do a 6.0 on a 5.0 scale, that would be appropriate. Our international traveling fears allayed....this is the place to stay and be safe! We'll be back! Special mention of some outstanding Zilara emploiyees: Juan Cecilia was everywhere and did everything. He is amazing! Aurora and Zoe in the Spa, Victor and Abimael stood out. David John at the front. Wish I had gotten more names but they are operate at the 6.0/5.0 level! We are overwhelmed by how well they did and we'll be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Beautiful resort

    Reviewed by lisasK3169IK(Los Angeles, California) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a wonderful stay at Hyatt Zilara! The rooms, pool and beach are all beautiful. I’m giving 4 stars instead of 5 because the food was all good, but none of it was really amazing. The breakfast buffet was good with great service. I would like to thank our hostesses Angie and Fernanda for securing us a pool side cabana for the Friday afternoon pool party! I was impressed with the DJ, singers and dancers! We were lucky to have Ivan the waiter take care of us at our cabana. Ivan was very attentive and brought us all of the drinks (and waters) we needed. We tried to get Ivan as our waiter anytime we were at the pool, since he took such great care of us. The best food was at the Mexican Restaurant, Maria Marie. I especially enjoyed the melted cheese and Mayan Coffee! Hibachi night was also delicious! We had a great stay at the Hyatt Zilara

    Wonderful Oasis

    Reviewed by Tour728401() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome customer service Excellent food great atmosphere Lots of fun on the sun. Soft plush beds large modern bathrooms Exceptional detail for special occasions Exciting night shows Friendly welcoming

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    2nd time here, our favorite in Cancun

    Reviewed by S3512EDamyk(San Diego, California) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love the Zilara. We only stay at adults only since having a poor experience at the hard rock Punta cana. Finding an adults only that’s not super young and party party in Cancun isn’t that easy. We love the zilara bc of the quality of food, drinks, entertainment and balance of fun and relaxation. The swim up pool bar is always a good time for when you’re feeling like drinking but the spa is equally amazing on those days you want to take it easy. Sushi at the Asian restaurant is great quality! All rooms are ocean front! Pictures are from the chefs table dinner we did. Worth it!