Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8513 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    BEST WEDDING WEEKEND EVER!!!!

    Reviewed by iamjamye() on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Exceptional is the only word that comes to my mind about this resort. PLEASE book Hyatt Ziva Cancun NOW. My wedding was held at the hotel on 9/14/19 and we had over 140 guests to attend and stay at the resort from Thurs, 9/12 - Sun, 9/15. They left saying that we all married on 9/14 and we all have to come back and celebrate OUR anniversary next year-smile. WE HAD A BALL- THE ENTIRE TIME!!! From the exceptional private transportation, beautiful Turquoize tower room/ocean views, magnificent butlers Yuri and Joel, awesome massages from Lorena and Liliana, excellent service from the wedding planner Paulina/wedding department, help from the group reservation specialist Cecilia, awesome food selections, pool parties, phenomenal service and wonderful nightly entertainment - this resort exceeded our expectations. We will be back....with all of our friends and family that got married with us on 9/14/19 (lol). Thank you HYATT ZIVA CANCUN FOR YOUR WORLD CLASS SERVICE.

    Individual ratings:

    Location

    Location-5

    Best vacation destination in Cancun

    Reviewed by Riveran2() on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hyatt Ziva Cancun once again went above and beyond its signature service. The staff were very accommodating and friendly. My whole family enjoyed our stay. Credit to my new friends there (Jesus and Reynaldo by the beach area and Rolando of Habanero). Thanks Hyatt Ziva.

    Mom and daughter birthday trip

    Reviewed by lndwalton(houston) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to Hyatt Ziva, and we had an amazing time. The staff were awesome, always friendly and accommodating. We stayed at the turquoise towers and would definitely do that again. The rooftop bar with Irma, Daniel and David was our daily spot to hangout. They anticipated our every need. Irma made special drinks and was always there with a new one for us. We went to Habaneros for lunch every day! Alejandro and Raul were the best! My daughter had a special drink they made her and called it her name. I had shrimp tacos and she had chicken - really good tacos! The food at night was hit or miss. Hibachi was good, steak at Italian place was good. Trade winds was the only dinner I really disliked. I liked how there was entertainment every night - something different each night. The tequila bar with Diego is also a place to stop - he made some great mango margaritas! We did the spa on the last day, and I definitely recommend! They walk around the pools to sign you up. There are also daily specials advertised in your room.

    Unforgettable vacation

    Reviewed by helllenita(Miami Beach, Florida) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The stay at Hyatt Ziva was exceptional. We loved the place since the moment we walked in to the property! Staffing is amazing, food and drinks are delicious. And they have dolphins on the hotel property!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    So close to perfection

    Reviewed by ALPMA(Boston, Massachusetts) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Before I get started, a little about me. I like nice things, I love to eat and I love to drink. The property grounds are stunning, absolutely gorgeous views and the overall resort is perfectly laid out. So much outdoor space to enjoy the beautiful scenery. Grade A+ We were in the torquise tower. We had great service from check in to check out. I highly recommend the tower. There was great water pressure, comfortable beds, beautiful views and the private Butler was a nice touch. The in room IPad was very easy to operate and had some neat upgrades such as pillow options and aromatherapy. We also enjoyed the balcony jacuzzi, which was very nice. My notes to the staff before arriving said we were staying for anniversary. Unfortunately nothing was done until the last night. This was after I had to remind three different employees. That was really my only issue with the tower. THE FOOD Overall I feel the food was average to boardline below average. Room service in the tower was by far the best of all the restaurants which is kind of sad considering all of the restaurants provided at an all inclusive. Habaneros This was our daily go to from lunch or an afternoon snack. Do yourself a favor stay away from the dinning area and head right to the barstools. Make sure you speak with Raul and Alejandro they both make the best margaritas in cancun. (Remember small glass but get like 10 of them) The lunch is a little bland but I recommend the chicken tacos and if you like hot sauce throw some habanero on them. My wife loved the shrimp tacos as well. Again I can’t say enough about Raul and Alejandro they made our trip very special. Grade A+ The Moongate Wonderful experience, we even went to this restaurant twice. Make sure to ask for Antonio, he was fantastic. My only knock is the tables are straight so you can’t sit as a group only in a long strait line facing the cook and not in a standard U shape that most Japanese restaurants utilize. Final Grade A- Lorenzo's Italian Restraunt If you are used to having wonderful Italian food this is not up your alley. As a matter of fact I would rate this food court Italian. Beyond bland pizza if you want to call it that, It was way undercooked and tasted like wet noodles. I’ve been around the world and this could take the cake as the worst Italian food I have ever had. Grade F Chevys Oh my! Stay away from the cheeseburger burger. Nothing but a strange looking frozen undercooked patty that we didn’t even bite into. The entire experience left me feeling sick. Left my food untouched and walked out. Grade F Trade winds Even on slow days your looking at an hour for breakfast but I will say the omelette and home made juices are off the charts. But give me a break; we are talking eggs. There really is no reason for a 7AM breakfast to take over an hour when there’s only a few parties inside. I also noticed a slight odor while sitting inside this restaurant. We tried our luck and went back for dinner and I ordered the steak and it was not edible. Grade C+ but again the omelet is amazing. El Mercado Never went into this place because we don’t do buffets, especially in large resorts. Final Grade N/A Tres CerveZa's This is a great place. We arrived on Sunday so watched a lot of football and played some pool. If your there on the weekends they have some great live music. I highly recommend the chicken wings and nachos. See if Maggie is working; she is fantastic. Grade A Pasteles Sweets They had a variety of candies and treats inside. Not sure how long some of the treats had been sitting out for all to touch but they looked yummy just never indulged. Grade B+ Casa Cafe Only went in one time. It’s a nice little coffee shop but can’t Grade it just because I didn’t get anything. Grade N/A Saasil Bar Great little bar. Awesome mudslides in a small glass. May have been the best I have ever had. They also had some nice live Entertainment. Grade A Juana Margarita This is next to Moongate. Tequila was very good and I highly recommend it. Grade B+ 24 Horas Can’t say much about this place. We walked in around 1:30AM and it looked like the food had been out all day but I can’t confirm that so I turned and walked out. Grade N/A Booze If you want quality drinks I recommend ordering out of small cocktail glass. When I first ordered drinks they came in large glasses and the booze seemed very watered down with way to much mix and ice but with a small glass I had no issues and it actually tasted like an adult beverage. Final Grade B- The pools We visited all the pools on site. The pool by the larger beach was beautiful and very quiet. It was very clean. I highly recommend it. The main resort pool was also very nice but at the time of my visit I felt the pool could be cleaner. There were some times we notice something foamy floating and we’re told it was most likely sunscreen but still creeped us out. I did notice a foul odor coming from the swim up pool. Lastly hardly any breeze feels about 10-15 degrees hotter than all the other pools on the property. Check out the food truck near the pool that was fantastic Final Grade C- Our favorite pool was the Turquoise tower infinity pool. We spent about 90% of our trip at this pool. The views were utterly breath taking. The bar staff are wonderful. Irma would deliver buckets of cold beer or our drink of the day as soon as she saw us getting low. They also delivered food throughout the afternoon. My only negative on this pool is that it’s basically a non stop photo shoot. Be ready for constant selfies and serious picture taking. I’m all for taking pictures but it was hard to be in the moment surrounded by that the entire time. Grade A+ THE SPA The spa offered daily specials and we were able to take advantage. The facility was so tranquil and relaxing. The massage rooms were wonderful and the massage and facial we received did not disappoint. After our service we were able to use the spa for the remainder of the day. Grade A+ Resorts Grounds 5 stars Customer service 4.5 stars Food 3.5 stars Booze 4 stars Spa 4.5 Would I go back? Unfortunately I would say no. Not until the quality of the food is better. I hate saying that because I really did have a wonderful vacation, I left feeling relaxed and refreshed and the staff is pure class. I’m hoping they can work on the food because it really is a shame.