Iberostar Colonial

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1572 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful Architecture and Beach

    Reviewed by Dennis J(Ottawa, Canada) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We've been going to the Colonial since 2006 so we've seen lots of changes. It's design makes you feel like you're in a small village and not in a resort that could be anywhere. The staff are amazing and without them the current difficulties they are having with maintenance (hot water and AC) would make us think twice about returning. However we thoroughly enjoyed our trip and will definitely be back. I would encourage the hotel to do a bit more clean up on the beach (weeds and trash removal). The trees and vegetation are slowly coming back from the hurricane and we look forward to our second home regaining it's lost lustre. Thanks again to all our friends who made us feel welcome and went out of their way to ensure we had an enjoyable stay.

    Review of the La Casa del Habano (El Colonial)

    Reviewed by maccuracao(Laval, Canada) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Tania Franco gives incredible service with years of experience as store manager. She is in touch with current trends and listens to your needs. An avid cigar connoisseur, she wil be able to guide through all of your purchases, from cigars to rum!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great potential, terrible service

    Reviewed by MarianaM4166(Reading, United Kingdom) on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The area is great, the rooms are nice. But the service is appalling. Unless you are into giving a tip for everything you ask, get ready to be treated like they are doing you a favor. The amount we pay was good but I think it’s unacceptable that you have to tip for asking for a cocktail when you have paid for a all inclusive service. And ah, when I say cocktails, I just remember ... they say they have a variety of drinks but pina colada wasn’t available most of the time , mojitos the same .. At buffet it takes ages to ask for drinks and if you are a big group they will forget the drinks you ordered. Most of the times I felt like the staff was mocking me. Also, you ask for or something that run out? “Sorry don’t have more”. And then you have staff eating whilst on service , you are in a queue and if someone with a tip comes after you they will be served first. All inclusive! You are offered a coconut , you say yes. They give it you. After you drink they will ask you for money .. LOL We had issues with our room. Water all over the toilet. We reported it day before we left. We left the hotel and the problem wasn’t solved . Ridiculous. Left a complaint at the reception before I left. Any reply? NOTHING. They don’t care. would not recommend at all UNLESS you don’t mind paying tips for everything. M

    New Favorite Resort in Cayo Coco

    Reviewed by Mojito_Dave(Hamilton, Canada) on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed at the Colonial the week of March 25 to April 1 all I can say is what an amazing staff that works there. It was my 12th time to Cuba and I have enjoyed every trip but this is the first time I felt compelled to write a review. From the moment we arrived it felt like home. The guys at the front desk checked us in fast gave us a map and directions to our room asked if we needed to exchange any money very helpful and thoughtful as they were all week with anything we needed eg change or wifi cards. The resort itself has such a different feel its like being in a little city not a resort loved that aspect about it. Our room was 2367 near the front lobby and all the stores cant complain about anything it was clean ,had a\c and the water pressure was good .The food was good cant complain even my wife who isn't the biggest fan of the food in Cuba found it to be good .We did the lobster diner one night for 20cuc highly recommend it .The beach is beautiful lots of chairs not very busy .Love the variety of pools so many options to grab a drink grab a chair and chill out. The staff at the colonial make it a great place. All week whatever we did or went staff were smiling saying hello ready to assist if you needed anything cant say enough about all of them amazing .Will definitely be returning to the colonial cheers

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Quaint Resort

    Reviewed by DebraM1039() on Apr 04, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort was a small very inamate resort.The rooms a good size although from the day we got there there was was leak in the ceiling in the bathroom from the room above us having showers. We complained 4 times and on the day before we a to leave they said we could change rooms. The pools were a good size bur they needed to be cleaned. The food was ok for being Cuban we didn't starve. The staff was great and very helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

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