Iberostar Selection Ensenachos

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6842 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best hotel and wonderful staff

    Reviewed by Muhoro K(Grande Prairie, Canada) on Feb 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at these hotel with my family and we had the best time ever, from the moment we arrived and welcomed by a concierge who directed us to the front desk ,very welcoming front of house staff who checked us very quickly and the same time we were offered soft beverages that looked amazing . The lobby and the hotel decor is fantastic. big rooms with balcony and comfortable beds and very clean, good job to housekeeping for making our room very clean and a surprise flowers made from towels , that was really creative and made our daughter very happy. I been a chef for 17 years and worked in 5 star and Michelin star restaurant in Kenya,Europe and Canada , I have to give your catering team 10/10 from breakfast, lunch , dinner beach food and 24 hour restaurant and all waiting staff who brought drinks to guests whenever they were , special thanks to all of you for such a great service and wonderful food, Special thanks to entertainment team the dancers and singers , also thank to the guy who cut my hair can't remember his name , Special thanks to Alberto ,Diamy, Yaimy and Liz who welcomed us with a big smile every day and made sure we got the best table , and went an extra mile to make sure anything we need for our daughter we got it, thank guys so much Also special thanks to Yissell, Mike and Michael and the team for keeping us busy on the beach playing volleyball and table tennis by the swimming pool and keeping kids entertained Can't forget the gardeners you guys rock making the flowers and the garden looks so good and making us coconut water , fantastic job Thank to everyone who made our stay a memorable , we will definitely come back and

    Fabulous All-In-One Resort!

    Reviewed by Culture49723283474() on Feb 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time to Iberostar Ensenachos resort via Sunwing. Staff at this resort are fantastic - can't say enough about the services, efficiency and friendliness of all staff Room was clean and comfortable with everything needed - small fridge and daily supply of two cans of beer, one can of cola, one can of orange soda and a big bottle of water. All ice cubes and water served are purified. Do not drink water from the taps. It is fine for washing and teeth brushing. They supply shampoo, conditioner, body wash, body lotion and a bar of soap. The room also contains an iron/ironing board, emergency sewing kit, umbrella and bath robes for your use. Hot water is plentiful and dependable Food was great - lots of condiments, selection, and attention in the dining room. Coffee was very tasty and the drinks plentiful. They have several specialty restaurants that take reservations once you arrive - three choices for a seven day stay, basic dress code There are two beaches - both fantastic, good snorkelling at Ensenachos beach near the gazebo. Oodles of white sand, palapas, and warm sparkling turquoise water. You can have free catamaran rides or grab a pedal boat There is nightly entertainment, sometimes one or two performers in the lobby, or a whole musical show in the auditorium with singers and dancers - extremely talented people! The main downside to this resort is its size - there is a lot of walking to be done, and not particularly accessible for people with disabilities

    Poor attention to detail

    Reviewed by JamesH92(Leicester UK) on Feb 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This hotel does not deserve a 5 star rating. So many things were not right - the main buffet area was noisy with long queues to get cooked food like fried eggs, toasting equipment was broken, and hygiene was suspect with three in our party getting sick. We did try to eat at the Italian restaurant but our booking for 6 was logged in error by customer service as being for only 2 people. We were then denied entry despite the restaurant being 1/3 full with only 13 people due for a later sitting. The main lobby bar lacked character and we ended up having drinks in the hotel lobby itself. Our nearest access to the beach was closed due to a broken footbridge for two days - this should have been repaired. I could go on. If you want a 5 star hotel - don’t choose this one.

    Best Resort

    Reviewed by CubanDan() on Feb 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best service ever. The butlers Reinaldo and Yandri take care of you around the clock. Very clean, quiet place. Excellent service at the restaurant "Colonial". Staff is super friendly. Our second time and we will go back there. Highly recommend the place

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Amazing Act of Kindness

    Reviewed by KeithM810(Oshawa, Canada) on Feb 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip is my 5th visit to Iberostar Ensenachos. I have given a five star because my holiday would have been ruined if not for the kindness of the Assistant Manager, Liduan. The morning of my first full day, I discovered I had forgotten 2 of my diabetes medications. Liduan quickly organized a trip to the nearest international clinic and he brought along an interpreter to ensure I got the information I needed. The clinic did not have either medication. The next option would have been to go to Havana, a flight and possible overnight stay. Liduan instead gort the medication for me from his mother. I was fine then and was able to continue my wonderful family vacation. To be honest, the hotel is still recovering from hurricanes of the past three years. The reconstruction effort has been truly remarkable for a country being bullied by the US. The beaches are beautiful; one long sandy beach for the sun bathers, one natural beach for the snorkelers and those who want to enjoy the unmanicured look of a beach in its natural state. The gardens are exceptinally well maintained. The pools are clean and amply sized. There is a special childrens' area also. The food is good but has suffered a bit the last while. The embargo accounts for this decline. If I was rating only the food, I'd give 3.5 stars. Last year was a 4.5. My daughter and her family come at the same time. My grandkids think of Ensenachos as their home away from home. Staff across the board are attentive to needs, cheerful and as engaging as you care to allow. If you get a massage, Norberto is the man to see. He has consistantly given our family terrific massafe and reflexology treatments.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5