Ocean Casa del Mar

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2925 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Deceived and bullied

    Reviewed by barbarajelleme() on Aug 26, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My $550 nite “unobstructed ocean view room” had a 4 story massive brick wall jutting out along the side of my view blocking over 50% of my view and a noisy awful swimming pool straight out the windows . I had been assured I was getting an unobstructed OCEAN FRONT , THIS IS A HIGHER CATEGORY than ocean view and partial ocean view. An epic joke and front desk offered no alternative or consideration . As of now they have not refunded my money . Such a bad experience I can’t begin to explain. Shame on you Casa Del Mar

    great vacation

    Reviewed by tamful(Welland, Canada) on May 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    4 of us went went over New Years .. myself , my husband , my sister and brother-in-law Our 11th trip to Cuba Our 6th time to Cayo Santa Maria. Our first time at Ocean Casa Del Mar. But we have stayed at 2 other Ocean resorts in Varadero in the past couple years. Ocean vista azul and ocean varadero el patriarcia . Dec 27- Jan 3 Near 1000 rooms at this resort and I was a little worried because so many but it’s kinda split in half- lobby / restaurants/ buffet in the center of the hotel villas . rooms are split evenly on either side ( both sides mirror each other) so no need to really go to the other side- both have entrance to beach with a bar where they also cook meat and shrimp/fish on the grill which was so good!! There is a central entrance to the beach as well where there is a privelege beach bar- no food there. Our room was great 0655- clean - not a privilege building but was wonderful and had an amazing ocean view-thanks to Edgar! We had 3 towels for showering hand drying that was it - no face clothes but we survived that. The phone in resorts did not work in some buildings including ours. So had to walk down to front if needed anything. Upon arrival my sisters room didn’t have their fridge filled.. no water no beer no pop , but was filled next day. I heard this from others as well - ours was fine. No Cristal beer on the resort!! That made me sad.. but other alcohol drinks were great! Air worked great and it was the best hot shower we have had in Cuba ever!! There is a coffee pot but no cream or sugar in room no tea!! I’m sure we could have asked for it but we just went to mike s Cafe which is our favorite thing about the ocean resorts other than the beaches of course! Food was best at the a la cartes.. We were thankful we had privilege where food was good fresh and mostly hot, the first morning was chaotic it was a Saturday and we waited 2 hours to eat at privilege restaurant — we went to buffet the next morning - people were great there!! Lines looked long for eggs but the one last utilized her grill but filing it and we had eggs in less than 10 min every time we went ! We went track to privilege breakfast buffet Monday and no waits and all good for the rest of the week. Maybe it was chaotic our first day because it was a Saturday - no managers around (Thank you again to Edgar for the upgrade to privelege it was greatly appreciated ) Arley was a great butler!! , Erich Anyeli and Elizabeth were awesome at the privelege restaurant. Ask for your food well cooked at the buffet , it helps. We didn’t have issues but I over heard other did. Hector was wonderful at the buffet and remembered my husbands face from when we went to Playa resort in the past (we had been there 5 times) Vanessa and Gali at pool bar were always happy- always service with a smile! LOVE MR MIKE’S Cafe—- my favorite thing about ocean h10 resorts, well other than the beach!! so many choices of coffee- 3 teas black, mint and chamomile but they ran out of chamomile. My husbands birthday was while we were there - we had a lobster dinner and cake thanks to Edgar and Arley! Yamila was pleasure to deal with as well ! Worst part of vacation here: Was getting chairs on the beach or at pool.. they were literally all gone by 7am. We were also told lifeguards put their own stuff on them to save them for people for money. Hated that part - never got to sleep in and haven’t seen that so bad at any other resort.. not sure if it was because it was over New Years but we never had this problem at other resorts in past.. This was my biggest complaint..No washroom on beach so had to go back to room or pool ( we went to room because pool ones were gross) - bathrooms are typical Cuba bathrooms stinky lol Also bars on beach were closed by 430!! Sucks when it gets dark later and I thought they were supposed to be open till at least 5. 24 hour Lobby bar - was nice it is the only bar open in evening and extra busy - so took forever to get drinks and they only have 1 beer tap ( should have 2). I didn’t care for how dark it was in the paths at night either! They should fix lights for everyone’s safety! If no one complains - things can’t get fixed.. so keep telling management and hopefully things get resolved. Husband was down for a day but he didn’t drink enough water — he drank lots of coffee too! I have over sensitive stomach and prob first time I haven’t been sick at a resort in awhile. That says something.. Things beyond hotels control: Mosquitos - lots of bites - even in room—- lots of jelly fish in the water a few days this year - we have been going to Cayo Santa Maria at New Years for 6 never seen this many jellyfish in water! People leaving plates around — take your plates back to kitchen don’t leave in hallways! Over all a decent resort! Would I recommend? Yes. you won’t hate it we didn’t ! just go with patience, it’s cheaper than any other Caribbean vacation .if you can do privilege do it- quicker and better food in privilege restaurants! Same as a la cartes! Atmosphere is nice too! I love Cuba’s beaches and the people are the most friendliest ever!! This is all my opinion. We will return one day!! Thanks for a good vacation Ocean Casa Del Mar Cuba!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-5

    Service

    Service-4

    Still love it but...Jan 6th-13th 2020

    Reviewed by Dave E(sarnia,ont,Canada) on May 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Let me start out by saying 90 % of the staff here are amazing and that's what makes the resort. Having said that Leo and his sister, Laidy and William in the dinning room were remarkable, as well as all the cook stations staff. They took care of our every need. Bartenders at all locations especially lobby bar were great as well and the staff in the 24 hour snack bar near building 7 were great also. I f I had one negative comment it would be the personal delivering the stock for the in room fridges. They constantly said they had no supplies but if you offered them a tip they found you some and one gentlemen went so far as to demand more of a tip when he brought back a bottle of pop, what was offered to him apparently wasn't good enough, that's disgusting. We tip quite generously because they work so hard. The beach here is amazing and the beach bar and grill had excellent food and drinks. The groundskeepers do an amazing job on the upkeep of the resort and service all around was exceptional. Mikes café staff was also amazing. The bank cashiers were amazing so I want to mention them as well because no one ever does. Would we go back ABSOLUTELY, the staff treated us amazingly our first time there and most remembered us and we were like family the second time, simply incredible .

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    You will love the staff at this beautiful hotel

    Reviewed by lovethesun2much() on May 04, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We went to Cuba from March 6 to March 13, Six ladies headed off to Cuba for a fun filled vacation. We had a great time! The weather was not the best but we enjoyed our trip. Hotel staff was absolutlely amazing. Our butler Hiriam was the best of the best. He went above and beyond to help us have a terrific experience. We love you Hiriam!!! My only complaint is hotel maintenance. We had problems with our door not opening every day. Sometimes more than once a day!!!! This was upsetting to say the least, our oceanview room was on the third floor, no elevator, so my friend and i would get up to our room only to find the door would not open. We are 64 so this was a challenge for us!!! It also was not very safe for two ladies to not be able to get into the room especially at night. A couple of nights the lights in the stairs and hallway to our room weren't working also. On our second to last day we were heading for the beach and our door would not lock. So we had to walk up to the lobby again and wait for maintenance which took almost an hour to come to our room. We lost hours of our vacation waiting for maintenance to come and fix our door again!!!!!! Also the phone in our room did not work the whole week we there. Again two women in a room in another country with no phone!!!!! I don't know who designed the bathrooms but the bathtub/ shower combo was awful. A hand held shower in a bathtub with no shower curtain. Awful way to try and shower! One more complaint was the priveledge beach which was closed all week for renovations. Come on people this is March this should have been maintained during off season and ready to go by March. We paid extra for this privleged beach area and it wasn't open! All in all the hotel was beautiful, the grounds were well kept and the gardeners were so sweet. Big smiles on their faces every morning, Greeting you with a homemade gift or flower soooo sweet! Our maid was awesome, she left us beautiful towel art on our bed everyday! The a la carte restaurants were great, service staff was very accomadating and fun. The lobster dinner at the Privlige Restaurant was delicious. The food was good in the a la carte, I think we liked the italian the best! For lunch the restaurant poolside had a great chicken plate. The buffet was ok you could always find something to eat, just very repetitive. We did one excursion and that was Cuban Nights i think it was called. It was on Monday night and at a neighbouring hotel. We went out for a delicious meal and then to a bar for a rum and cigar smoking lesson! Then to a club where the Cuban Greats! performed for us, they had a video screen of the performers in their younger days on stage. It was awesome!! Very lively and fun, alot of audience particapation so much fun! Not alot of shopping in this area, just your regular touristy stuff. The beaches in Cuba are so beautiful and the Cubans are the friendliest people! Enjoyed my week immensely I would go back here for the staff alone! A very relaxing holiday.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    Awsome vacay 2020

    Reviewed by Rysheck B(Geraldton, Canada) on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Amongst the Covid19 that had rapidly grown during our vacay, the entire staff at this resort were awsome! (Leo, the events facilitator at the pool also!) Made the best of the situation! On the last day the maintenece crews were in the process re-building/upgrading and when global travel resumes , this resort will be back to awsome again! :)