Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6770 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Food was Meh

    Reviewed by TXLimey(Houston, Texas) on May 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel was nice/clean & staff very friendly. The furniture is a little outdated but the beds were comfortable. Location was good. Pools, beach access all good. Food was tasteless & not hot or very good which was disappointing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Grand Park Cozumel

    Reviewed by DELAWARE32(MILFORD) on May 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great location . Friendly and helpful staff . Beds were hard as a brick . Foods options were adequate and not as good as in past stays . Did experience an improvement our last few days . Some things may be related to covid 19 staffing difficulties . Hopefully once things are up and running for a while ,the resort will fully return to the level we have previously experienced .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    An excellent stay!

    Reviewed by mm72021(Indianapolis, Indiana) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff sincerely tries to make you happy. The private beach and three pools are great. GO TO THE SHOWS .... I’m not a show fan but enjoyed each one. They will try very hard to schedule you a time at check in where they can tell you about more options the Resort offers and they can be very determined but if you’re not interested just make it very clear you’d rather not and they’ll back off. They’re just doing their job so no need to be upset by their persistence. Rooms are spacious and clean. Refrigerator is restocked daily. The pool and Pool Bars are AWESOME and overall it’s a very reasonable stay at a very nice Resort

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Overall Great Resort

    Reviewed by shawntayaburland() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went during Covid and everything was clean and we felt very safe. The staff was very friendly and so helpful with helping to make our trip so memorable. The only complaints I have is that the beds were firm and uncomfortable. The food at the buffet got monotonous after awhile and it's unfortunate that the other restaurants were not open for lunch and dinner. Also, I didn't like the street vendors coming in during the night just because you already dealt with it on the streets and then you come back to relax and enjoy the night entertainment and they are back. Overall this was a great resort and would highly recommend staying here if you are planning on staying in Cozumel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Good service great food lots of entertainment great swimming pools great over all service the beds are just to hard .

    Reviewed by Jerry G() on May 02, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Good food. Great service. Good entertainment. Great swimming pools all 3 of them. The bar tenders are wonderful. The entertainers and shows are great. Suni and Pepe are great at the job they do. They were very helpful. See y'all next year.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5