Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6522 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent service, great location

    Reviewed by Anchicle(Dallas, Texas) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Would like to do it again with same experience. Food and service was excellent! We enjoyed incfedible meals and experience a the Caribeno, Italian and Mexican restaurants and personal experience at the Sports Bar,

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful Property!

    Reviewed by Venture45992() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A wonderful place to spend some time. Been visiting this resort for many years. They are always making upgrades. Customer service and cleaning is superb. Restaurant service and food is also excellent.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellent experience at Park Royal

    Reviewed by Molly J(Tabernash, Colorado) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Having rarely stayed at all inclusive during the 14 times we’ve visited Cozumel over the years, we were thoroughly impressed with our overall experience at Park Royal. It is a class act with the utmost professionals at every level. Every staff member was friendly, helpful, knowledgeable and attentive to all needs. Our room was safely and thoroughly cleaned, the front desk/ security were available and helped us access ice late at night after a small injury, staff throughout the property were committed to their role and the various restaurants, cafe, and bars provided quality, creative and inventive food and drinks to not just satisfy the palate but enhance the overall dining experience. Being able to be picked up at the pier helped us access scuba diving, while enjoying a safe, restful and wonderful vacation. The professionalism and kindness is above and beyond, while offering ongoing activities to entertain. Thank you! Be well, stay safe, healthy and active.

    Less than satisfactory experience during my stay.

    Reviewed by milladm714() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Trip was less then satisfactory considering the food quality and selection were simply horrendous. Hotel is definitely overpriced considering the excessive ongoing drilling noise by the deck. Location is good and while the gardens and nature setup is is great, the value was just not there for the price you pay.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Service

    Service-3

    Value

    Value-1

    We had a Wonderful Visit at this Wonderful Resort

    Reviewed by irelandskydancer(Loveland, Colorado) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved the delicious food and the different restaurants available. It was absolutely terrific, super fresh and delightfully unique. The coffee shop was also damazing with a great variety of gourmet drinks and sweets. We also highly enjoyed the beach area, the shallow swimming optionand the fun snorkeling space right off the hotel. The swimming pools were great and we appreciated the convenient hours they were open. We didn't take advantage of the snacks next to the main pool area but it was nice to know we had the option. The spa services exceeded our expectations and the staff members were knowledgeable and very talented. The hotel staff were very friendly, helpful and always available. The nightly entertainment was a fun option making everyone smile, there was something different every night. We were big fans of our room and our private balcony overlooking the beautiful garden area. The room was very relaxing, the beds were comfortable and everything was cleaned very thoroughly. A Word of Caution: We were not able to play in the Kids Club even though we visited during operating hours and there were no restrictions/signs posted. Also, we were consistently (and annoyingly) asked by staff members for us to participate in a 90-minute presentation to promote their Gold Member Club.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5