Secrets Aura Cozumel reviews
6729 TripAdvisor reviews
Horrible
lolettgates on Mar 23, 2024
I was sick from the food and spent most of my time in the bathroom. My room was not serviced until I had a accident and then I was charged for a deep cleaning after I went to report it to management, they flipped it back on me
Beautiful resort
skornetz (Erie, Pennsylvania) on Mar 23, 2024
Basic things like hot water, water pressure, and honoring requests needs to be done. Overall the experience has diminished since covid. Cleanliness of the resort needs to be improved. A dead rat shouldn't be laying near the stairwell for days. Right need to the house keepers closet.
It's just ok. Very outdated.
Kari Q on Mar 23, 2024
We had fun playing volleyball, had a great beach waiter but the rooms are outdated and needs to be deep cleaned. Had some like mud or paint in the tub and had grime in the bathroom. Great food, low variety.
Mixed Emotions
Travis B on Mar 22, 2024
3.5 stars if that was applicable i think it was a great resort love the staff but it’s a little outdated for my liking things were falling apart or not working. Again i cannot stress enough the staff was amazing especially Edgar “MR 75” keeping us entertained daily
Good time with friends
dustinseiler on Mar 21, 2024
Check in was fast. Really enjoyed the preferred lounge and had an awesome bartender. Air conditioner in the room could barely keep up. Had chairs in the preferred area, left for 10 minutes, came back to find our chairs taken, and our personal belongings gone. The Gohan restaurant was awesome. Sewer leak outside our room was not impressive. Definitely had an awesome time with friends so it was worth it.