Fairmont Jasper Park Lodge

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5503 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Fairytale Elopement

    Reviewed by eebjohnst() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such an incredible stay at the Fairmont Jasper Park Lodge, words just don't do it justice. We booked an Elopement package, and our planner Kathryn took care of every little detail and far exceed our expectations. She took the stress out of the day, and made everything so smooth. Stevie created the most beautiful floral arrangement for us, it was so unique and special, and even included a touch of home. The spa did my make-up for the day, and I was so blown away with their work. We were lucky enough to take our breakfast with a view at the restaurant each morning, and our servers were incredible - Tyler (who we were lucky enough to have witness our ceremony too!), Michel, and Twyla all made us feel so welcomed. All of the staff went above and beyond with little extras, we can't thank you enough for making our visit one to remember. We can't wait to come back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Magical family holiday

    Reviewed by Meagan828(Edmonton) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Today we head home after a magical stay at JPL. It was so nice to see that they had our keys ready to go for pickup as you approach the property. You don’t even need to leave your car. We received such a lovely surprise when we found out that we had received a room upgrade. We cannot say enough good things about our cabin, Ridgeline 4. The cabin has recently undergone a total interior renovation and faces the stunning Lac Beauvert. All we can say is, wow! We will let the photos speak for themselves. All the staff that we encountered during our stay we so very professional, friendly and helpful. From the man who checked us in, to the staff in the Emerald lounge, to the pool staff. We would like to recognize Mert, who works at the pool. With his talent for customer service we can see him running the place some day. Thank you, Mert. Lastly, we were so very impressed with the safety protocols in place during this pandemic. They really have gone above and beyond to keep their guests and staff safe. Thank you for a magical family holiday. We cannot wait to return in February. The Hylands

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Fairmont Moments

    Reviewed by Xixco(Edmonton, Canada) on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was just lovely. From the moment the gentleman at the gate greeted us and gave us little Fairmont PPE, gentlemen at the door of the Hotel, two lovely ladies working at the Desk and lastly servers at the Restaurant. This trip was my partner’s and my little gateway as we are both avid travellers and Covid made us stay within Edmonton’s City limits since February and we really scored well with choosing Fairmont JPL. My first experience with sleeping in the middle of a wood, in a cabin, was excellent. And the quality of sleep was honestly unmeasured. Probably, also due to the fact that silence was staggering and that’s all I wanted. Room looked little bit empty, which may be the standard, but also may be due to fact that hotels nowadays remove decorative items from rooms. Being a manager in a boutique hotel in Edmonton, I’m more than used to situations. Overall, room was clean and comfortable. I may have missed having a fireplace as it would add to the whole atmosphere. Restaurant dinner experience was equally enjoyable for me. Quiet atmosphere interrupted only by relatively loud group of people with whom the server dealt in very quick and professional way. Price was pretty affordable for the type of property. Next morning I had some opportunity to enjoy the surroundings as we arrived during dark the day before. The lake in front our cabin was frozen, but still lovely. We made this trip to Jasper NP to relax from our everyday routine and we scored top notch. Loved every minute of our stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Family Getaway

    Reviewed by Selena743(Edmonton, Canada) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The primary reason for this review is to acknowledge Natalie. She is a server in the main lodge who is friendly, efficient and knows her job. Well done Natalie! You were a highlight of our stay! Unfortunately, many other things during our stay weren't so pleasant. The hot water and water pressure in the bathroom was terrible (fixed on last day) and the pool is first come first serve with people waiting up to an hour or more to get in. We never did use the pool in four days. We found a wad of gum on the sheets of the pull out bed too. The hotel was responsive, but this shouldn't be happening. Plumbing breaks and these cabins are old, but two days to repair and turning off the water with no notice wasn't the best. How the pool is managed is a choice and every other hotel I've been to since March has used a reservation system. Apparently that doesn't work at JPL. I can't imagine having young children and having to wait. The gum...that was a first for me. It was rectified within 30 minutes, but surprising regardless. Accor is making changes to this property and a lot of them are positive. However, they are meaningless if the shower doesn't work, housekeeping is poor and you can't ever get into the beautiful pool - the reason you came in the first place.

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Value

    Value-2

    Trip with Hubby and I away from the city

    Reviewed by V834SDsherryw() on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay and first time here was full of amazing new memories that will last us a lifetime. The service was quick when sending someone over with the wood for the fire place when needed and fixing the outside light. The customer service has been phenomenal, we greatly appreciated it and highly recommend the Fairmont Jasper Lodge to anyone looking to get away and make some memories.