Fairmont Hotel Macdonald

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1429 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not above average when rated as a 4 star hotel

    Reviewed by 280DavidC(Newcastle and Gateshead, United Kingdom) on May 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Its a shame but it lets itself down. A 4 star hotel needs to be just that and this one misses several ticks. Lets start positive - beautiful rooms, well fitted out in a relatively recent refurb and super comfy beds. Really well cooked and served food by friendly staff The public rooms are beautiful but somehow a bit soulless BUT No fresh milk or free water in the fridge only those horrible capsules and only a very mean supply of coffee and tea (which was excellent tea by the way spoilt with capsule milk.) The advertised extra supplies were not in the fridge. Quality control missing here as had to send down for hairdryers. No coffee shop as such and no expertise available in the hotel for travel advice etc SO having travelled extensively in Europe and elsewhere it really does not live up to its 4 star rating probably because like many North American luxury hotels they reserve the real 4 star service for their loyalty card holders which I will refrain from commenting on.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Amazing staff and Gold Floor

    Reviewed by lunaspears123() on May 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Really great place to visit! One of the nicest hotels I've ever been to in Canada. The Fairmont Gold Floor is really nice and the staff are amazing. Private concierge and check-in and check-out are very convenient. The manager Philip was also really great and remembered our wine and candy choices.

    Individual ratings:

    Service

    Service-5

    Fairmont Hotel Macdonald

    Reviewed by Meander48781299074(Calgary, Canada) on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel and its staff are great. You feel welcomed from the first minute you are there and throughout your entire stay. This would be my first choice of stay in Edmonton. I would recommend and stay again and again........

    Best Fairmont Gold in Canada

    Reviewed by AlexaRobin() on May 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My mother and I have been to many Fairmonts across the world and I can honestly say that the Fairmont Hotel Macdonald has the best and most personable Fairmont Gold in the world. Philip, the Fairmont Gold Supervisor, made us literally feel like family during our stay for Mother's Day weekend. He always went above and beyond to ensure that we were well taken care of at all times. He is a great asset to your company and I look forward to many more visits and amazing service. Never lose Philip as he is an amazing addition to your team! We will be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Pleasantly Surprised

    Reviewed by Anonymous8(Toronto) on May 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I must admit that I was a little concerned given my last experience at another heritage Fairmont Hotel. However, I was pleasantly surprised with my overnight stay at the Macdonald. Service was very professional and the guest room was very comfortable. The room has been updated and I acknowledge there are some restrictions in renovating a heritage hotel. I have in my profile the preference of a room away from the elevator to avoid the elevator "traffic" noise and they did accommodate that - though I ended up with a room right across a housekeeping area and I could hear the chattering and the going ons when I checked in late in the afternoon. Luckily, I had to leave the hotel early the next morning for a meeting and I was not inconvenienced by this. I returned late in the afternoon to pick up my bag and they graciously accommodated my request to change my clothes in the health club before I headed to the airport.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

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