TripAdvisor Traveler Rating

The good - The location can’t be beat. Beach is beautiful. The food at hotel is above average. The staff were excellent across the board. They do a great job given the high volume of this property. The bad - The rooms, hallways, elevators etc. are definitely in need of some investment. The pool and beach amenities are strained. Very difficult to find a chair at beach or pool. If you are looking for a family beach vacation, this is a decent option. Highly recommend avoiding peak season if you want to relax!

Rented Luxury Cabana for the day. Shawn our waiter was excellent. Attentive but not overwhelming. They give you a call button to let the server know you are desiring service. Highly recommend the fish taco’s. Westin Beach is Fantastic. Water is amazing! Totally enjoyed the experience.

The entire Tortuga team was amazing! Shout out to the supervisors including Aurelio who helped my son find me one night when he thought he had lost me. Thanks so much to the Runners: Taopik, Jose, Alex and Bryan for making sure the grilled cheeses and milkshakes were perfect for my twin boys every day for a week and a half! We could never forget the warm welcome back from Tanesha, Rheverand, Dee, Shawn, Shaun, Chantelle, Issaura, Melissa, Ryan, Tinika, Giovanni, Max, Marina, Leonard, Chiara, Katherine and Chanaka! The wonderful service and attention to detail is what keeps our family returning to this slice of paradise 2x a year. Thank you Tortuga family for another A+ vacation! We will see you in November.

I checked in and out after 5 minutes. The front desk from supervisors to clerks are not trained in hospitality. Dumb as they come, illiterate, knows nothing about reservations,or courtesies. I made 1 reservation and got 5 confirmation emails on my Bonvoy account. All with different Confirmation numbers and prices.my final confirmation I received from Westin says - pool ocean view. Ehen I checked in the put me in room #103. My view was chairs and tables set up for Sunday brunch. It was impossible for me to use the door because set up for brunch was up yo my entrance. Yo get out 103 I woul have to go the hall way and walk up to the exit at the elevator area. I spoke to the front desk, I ask for the supervisor or manager, was told they on their phones so I asked to cancel my weekend reservation as what I am offered was unacceptable and much like a 3rd world room. I must say except for the front desk staff, the property is lively and the beach front staff are all lovely,knowledgeable,courteous friendly efficient people. Unlike the front desk staff,including supervisors.

To say this stay is a disappointment is an understatement. We are currently here as a family of 4 for our spring break. Everything about this resort is just 2 steps below where it should be for the cost. The beach chair situation is ridiculous. There are just too many people. The pool is dirty. The hallways and lobby are tired and dirty. The rooms are fine. The carpets in the room are dirty. Overall the service is decent. The staff is kind and courteous and responsive. But the overall vibe of this resort is overcrowded, tired and dated. It is not worth the cost at all. It’s holiday inn quality at best. Do yourself a favor and pay a few extra hundred dollars a night and stay at kimpton or shell out for the ritz. I wish we could switch resorts with 3 nights left but the availability just doesn’t exist. Super disappointing We for sure will not be back. Terrible value.