Sheraton Waikiki

We came to the hotel around 4 PM. Mind you that check-in starts at 3 PM there is at this time a line of about 15 people and one person checking people in. There are two people for the Elite Bonvoy members and about six people waiting in line there. Why are there four people at bell service including a manager with no line? This is prime time check-in time absolutely ridiculous that this isn’t staffed accordingly. Picked an ocean king room - the view and room was great. However there are no amenities in the room like shower cap, robe or slippers. I find this strange for a Sheraton property- they actually sell hotel slippers in the gift shop downstairs which I find absurd. Upon checking into my room I found chocolate on my pillow and also all on the side of my bed on the floor. I called the front desk and surprisingly they did not offer a room change they just sent people to come and clean the carpets and change the sheets. They did offer however to waive my resort fees which was OK. It just makes me question their cleaning - as the corona pandemic is happening and they are missing these small things like are they REALLLY cleaning their hotel?

We spent 5 nights at the Sheraton. 2 nights in an oceanfront double room and 3 nights in a Kai Ocean Suite. Both rooms were recently renovated and beautifully done. The lounge was nice, decent selection if food and the beer and wine happy hour was good. The view from the lounge is spectacular. We spent our time at the Helumoa pool with our kids. The water slide kept them entertained and the hot tubs were nice for us. If you prefer the beach, it is just steps from the pool.

We celebrated our engagement at Sheraton Waikiki and we had a fabulous time. We got a pair of cups from the gift shop to memorialize the sweet memory of our engagement experience. When I got home, I clumsily broke one of the cups. I was very upset because the cup is supposed to be a pair. So I emailed Sheraton Waikiki to see if they could send me one cup to them a pair. I didn't expect to even hear back, knowing my inquiry was unconventional. However, I received a prompt response from Shaun Ono, Director of Rooms. After sending Shaun the picture of the cup, Shaun went to the store to look for the exact cup and mailed one to me. In the package I received, he even included a hand-written note for thanking me staying at Sheraton and hope I had a good stay. I was so touched by his effort. That's a classic example of going above and beyond to provide extraordinary service for guests. In the hospitality industry today, many businesses are pursuing scale over quality. Shaun has demonstrated that the team at Sheraton Waikiki is client-centric. It is experiences like this, Shaun's above and beyond customer service that makes me a lifetime fan of Sheraton Waikiki.

Million dollar view on the 26 floor room 2638 Location (close to high end shopping and abc convenience store We had a fancy Japanese toilet. Sit down Make up area with big mirror with lights Bed is too plushy for our taste Lighting system is bizarre; switches near bathroom lit the whole room Big tv 75’´with free on demand channels Nice features: Unlimitted towels at the beach, carpeting in rooms and corridor, which muffles all sounds One surprising thing, it is very quiet. After 22h00, no loud music, no ambulance/police sirens so you get a good night sleep. Useful amenities: mini fridge, coffee machine and tea kettle, 2 complimentary water bottle, bracelet key.

This was our first time staying at a Sheraton and I would highly recommend the Sheraton at Waikiki. Our entire experience was great from beginning to end. We had to cancel our Japan trip about a month ago due to Covid-19. We decided to come to Hawaii instead, this was before the escalation of Covid-19 worldwide. We did see employees cleaning the elevator buttons, and other areas very diligently during our stay. As a platinum member, we were upgraded to an ocean view room and it was amazing. The view was like a postcard. The rooms seem to have been recently renovated and I love the clean contemporary look. We spent all our sunny days at the adult infinity pool with unparalleled views of the ocean and great people watching. We did pay extra to rent the front row chaise loungers and I would recommend doing the same, especially if your'e only staying here for a short time. We were originally going to stay at the Ritz, but chose the Sheraton because of the close proximity to the ocean and I'm really glad we made the decision. As other viewers have mentioned, the member lounge is crazy good. The breakfast buffet is well rounded with a ton of selection, the same can be said for the evening drinks/snacks. This lounge alone made our stay so much more convenient and pleasant. Lastly, loved Lawson's. They had all the food items that are in the Tokyo locations which provided great food nostalgia.