Sheraton Waikiki

We had a not so good check-in staff but Shaun (the manager) stepped in a took good care of us. You will need to show your negative Covid test via the Hawaii government website when you check-in. Shaun, KC and Linda at the pool were all so awesome! They made our trip super awesome! The adult pool is super sexy! During Covid times, you will need to reserve a spot at one of the pools. If you would like to reserve a lounge chair or cabana, the best time (if not busy) would be at 12:30pm when the price is half. Ooooooh yah! The other pool with the slide is super fun too. The slide is fast and the grotto is cool too.

Casey at the front desk was awesome. We had a few minor road bumps (not fault or hotel, but drunk guests) Casey stepped up and went above and beyond to help us out. The whole staff of hotel is VERY friendly and you feel the aloha of the island for sure.....

The hotel staff is incredible. Particularly Tiare, who has an amazing ability to make you feel at home. Truly, her hospitality makes you feel like you have been welcomed into her home and she is going to take care of you while you’re there. She really took the time to connect with us and made us feel like the most important guests at the resort. You can tell she really loves her job. She remembered all of our names and was so sweet with our special needs children. I honestly was sad to leave her! We met Tiare while feeding the fish, which we’re one of the highlights of the trip for the kids. Everyday at 11, they would bring food for the children to feed the fish and the fish are so interactive and beautiful - honestly it’s even more fun than the aquarium. The kids were so enthralled with the fish and the fish are so friendly. Every time we would pass the coy pond the fish would swim over and let the kids pet them! Incredible. The staff at baskin Robbins were also so friendly, patient, and sweet with the children. Truly, I can’t say enough about how kind and wonderful the staff is. They have all been through so much the past year with COVID and layoffs, but despite everything they give so much and are the kind of people that it just feels good to be around. Thank you to everyone we met, but especially Tiare, for making our time in Oahu so special.

Although the state of Hawaii desperately wanted to keep visitors out we were bound and determined not to break our thirty year tradition of celebrating Christmas in Waikiki . I was glad to see some of our friendly faces with whom we’ve grown accustomed to and sad to hear that some had retired. I’ve always loved staying here because it brings back memories of my grand parents who were the first generation of loyal guests. And also because of the friendship you build not only with the staff but with others guests as well. This is a class act hotel. We definitely did miss the lounge on the 30th floor but very much appreciated the alternative. The pools now require reservations at specific time slots which are for two hours only, I honestly didn’t mind this at all and it’s so much better than trying to find a lounge chair when other guest hog the chairs all day long even if they aren’t by the pool. I hope they keep the reservation system but for three hour time frames. The only issue I had was when the hotel gave “locals” a great deal for staying at the hotel during Christmas and New Year. I realize that the hotel must try to recoup lost funds due to closures and low tourism however they must realize that it interferes with hotel guests paying a much higher price for the use of the same facility. For example the lack of reservations and time slots for pool use and increased wait times for breakfast and dinner at Rumfire. The other area of concern among the guests was that we had to show proof of covid test and the QR code mandated by the state of Hawaii yet the locals didn’t have to provide any of this when staying here at this hotel, just a little concerning.

We’ve stayed here many times but in our recent stay - post room renovations - we noticed some unappealing changes. All the old double Queen rooms are now double double rooms. This is crazy! A double bed is barely wider than single and families of 4 are supposed to make two just-over-twin-size beds work? This is such a massive downgrade that it’s hard to swallow in a property that is regularly >$300/night. It’s also odd that the bathroom now has no wall to separate sound from the room. My daughter woke in the nice to use the restroom and the sound reverberated through the room. The pools and views are great but we won’t stay again bc of the beds.